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Reviews of Hilton Grand Vacations Club at Hilton Hawaiian Village

4 out of 5
Hilton Grand Vacations Club at Hilton Hawaiian Village
2003 Kalia Road, Honolulu, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 347 out of 686 reviews" "
Rating 8 - Good. 217 out of 686 reviews" "
Rating 6 - Okay. 75 out of 686 reviews" "
Rating 4 - Poor. 26 out of 686 reviews" "
Rating 2 - Terrible. 21 out of 686 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Services on 10 Apr 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Good

Penny, lihue

Travelled with family
Liked: Cleanliness, property conditions & facilities
Waited in the looong check in line only to be told we had to go somewhere else. Text communication was great. Parking prices are outrageous. $70 a night for self parking.
Stayed 2 nights in Mar 2024

6/10 Okay

Joyce

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We’ve stayed at the Hilton Hawaiian Village a few times now. It occupies a beautiful stretch of beach and has pleasant grounds and multiple pools with a lot of nearby dining and shopping. We’ve always found the staff to be very nice. But, there are issues and they are getting worse. There is a serious pigeon problem around some of the pools and it’s not apparent that cleaning surfaces occurs daily. As for our unit, check in was quick and easy. However, the maintenance and attention to detail was lacking and the units are beyond tired. Our unit on the 21st floor of the Lagoon Tower was a one bedroom (3 of us) with a pullout sofa and full kitchen. The space was nice and the balcony was spacious with a nice view. But, almost immediately I stepped in something sticky on the carpet. Then, when we went to make up the pullout sofa we found the condition of the mattress revolting. It was heavily stained. It should have been replaced long ago. We further found our dishwasher ran but didn’t wash and the icemaker in the frig was not connected. There is one icemaker for the entire building and it’s on the third floor. The elevators are always busy and can have long wait times. At that point an ice cube tray would have been a nice amenity. Plan your check out time to allow extra time for the elevator. There were stressed out people every day trying to get down with their luggage. We’re on the fence on whether we’ll return.
Stayed 7 nights in Mar 2024
Response from Guest Services on 10 Apr 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikiki.

10/10 Excellent

Tara

Liked: Cleanliness, property conditions & facilities
Paradise! Amazing. Room needed updating but otherwise can’t go wrong the property is absolutely stunning.
Stayed 5 nights in Mar 2024
Response from Guest Services on 10 Apr 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

6/10 Okay

Patrick

Stayed 1 night in Mar 2024

8/10 Good

Camela

Travelled with family
Liked: Cleanliness, amenities
The room itself was excellent! Very clean kitchen, living area and bathroom. The Toto toilet was a bonus!! Service at check in was excellent. Text feature made it ultra convenient to comminucate. Cons: the pools. Overcrowded, full of sunscreen milky water, hog cheese people that leave their stuff all over the chaise chairs make it impossible to get a seat. Better management of releasing unused chairs (like at other resorts) would be great! A taxi almost ran me over by Kalia tower as he was speeding through :( I was on the sidewalk, geez
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Hilton was beyond my expectations we will be going back for sure
Stayed 11 nights in Mar 2024
Response from Guest Services on 10 Apr 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

Holly

Liked: Cleanliness, amenities, property conditions & facilities
It was perfect for our large family!
Stayed 1 night in Mar 2024
Response from Guest Services on 10 Apr 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything you need at one resort with a great location.
Stayed 1 night in Mar 2024
Response from Guest Services on 10 Apr 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

8/10 Good

Helen, Honolulu

Liked: Cleanliness, property conditions & facilities
Hilton is an okay place to stay but just around the corner there is a better hotel. Which includes club access so you have free breakfast. This Hilton location does not have the breakfast options and you have a kitchen to cook your own meal. So if you don’t mind going to a grocery store then sure! But for our stay we wanted access to food already prepared. It was not available. The room is renovated so that was good. You could walk to places to dine in but nothing was good. The only place that we enjoyed was Lapperts Ice cream. All the restaurants on this hotel grounds was over priced and not good. Portions were tiny. It’s not worth it staying here for the rate they charge, when it’s not so accommodating. I’d rather stay at Prince Waikiki hotel next time. I don’t ever plan on booking a room here EVER again and I live on the island. This was a staycation. Not worth it. If I could get a refund I would ask for one. But of course no refunds so I am here letting people know that there are better deals And hotel rooms are way nicer than staying here.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The area of this hotel had everything! Beach, pools, restaurants, ice cream and all our daily needs. So nice to just walk out the door and be where you want to be.
Stayed 5 nights in Feb 2024
Response from Guest Services on 10 Apr 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was super comfortable. The staff were extemely polite. Lots of amenities at the resort: starbucks, restaurants, clothing stores, souvenir stores, ABC stores, etc. The gym was awesome! Downfalls: -our flight arrived late and we were so hungry. Everything was closed. One vending machine for the entire resort! -pricey, as expected, but some things were outrageously priced. E.g. parking was $70 USD daily.
Stayed 7 nights in Feb 2024
Response from Guest Services on 11 Apr 2024
Thank you for rating your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

Guruprasad

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Best for families. On the beach and great pools and a lagoon.
Stayed 5 nights in Feb 2024
Response from Guest Services on 10 Apr 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

4/10 Poor

javier

Travelled with family
Noisy/ no view except for kids screaming in the pool Level 3 to low for an adult family
Stayed 6 nights in Feb 2024
Response from Guest Services on 13 Mar 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Good

James

Travelled with family and small children
Liked: Amenities, property conditions & facilities
It was a nice place to stay I was a little disappointed by the view I thought we were getting ocean view but not really only if you stand one the balcony and crane your neck to one side. But staff was nice and helpful and room was as clean as could be for an older property. Elevators were small and slow.
Stayed 7 nights in Jan 2024
Response from Guest Services on 11 Apr 2024
Thank you for your review. We apologize for the disappointment you experienced with your view. We are glad to see you enjoyed your overall experience with us. We look forward to hosting you again in the future.

10/10 Excellent

Ronald Tony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is amazing and the staff couldn't be any better. Everyone is very friendly and helpful. The staff went well out of their way to help us to have a memorable vacation
Stayed 6 nights in Feb 2024
Response from Guest Services on 10 Apr 2024
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Excellent

FLORENCE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for one night to attend. Love staying at Hilton! Everything is in village.
Stayed 1 night in Jan 2024

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hilton Village is the staple of what vacation should look like. However, ocean view that we thought we were getting was on 4th floor, obstructed view with palm trees. Had we known in advance, we would have booked higher floor in another building within Hawaiian village. They changed us to another room less obstructive view of ocean. It was good they did something about it. But Expedia saying what we were getting is the ocean view is confusing esp when we paid $4,500 for only five nights (2bd & 2 bath.) otherwise the rooms were good.
Stayed 5 nights in Dec 2023

10/10 Excellent

Sunita

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It had a ton to offer, the property was a perfect size with plenty of shopping and dining without feeling too large or crowded. The beach was great, the gym great, the staff great! My only complaints were that the pools were very cold - the ocean was warmer - and the ridiculous charges for beach lounge chairs and umbrellas! For the resort fees we pay, they should be included! That was a huge turnoff.
Stayed 7 nights in Jan 2024

10/10 Excellent

Joanne

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Hilton had everything you could possibly want from shopping, restaurants, convenience stores, souvenir shops. The property itself was very clean, and the staff were extremely friendly and helpful. I would stay again in the heartbeat.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Pramod R.

Liked: Cleanliness, amenities, property conditions & facilities
We, family of four, enjoyed staying here. Property is on the beach, surrounded by huge shopping area, well maintained gardens. Staff is very helpful and courteous. Kitchen and separate bedroom are the best features. You can't get on to the elevators without room access card which is good for safety. Paid parking just below property and is very convenient to park and bring stuff from car. Lots convenience stores, restaurants nearby.
Stayed 11 nights in Dec 2023

2/10 Terrible

Samentha

The rooms was clean and roomy. Property was okay
Stayed 1 night in Dec 2023
Response from Guest Services on 13 Mar 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Okay

Ruijia

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
We found the room not clean once we got in, especially lots of stains and hairs on the makeup stool, stains in the trash cans and the cabinet under the sink. The interior looks so old. The beds feel smaller than queen size. We do like the suit comes with a kitchen, and the kids had a lot of fun in the pools.
Stayed 6 nights in Dec 2023
Response from Guest Services on 13 Mar 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Tammy M, Montesano

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great time!
Stayed 5 nights in Dec 2023

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Naomi

Stayed 1 night in Dec 2023

10/10 Excellent

janice

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
wish there was a little bridge to cross to get to parking garage stairs
Stayed 7 nights in Dec 2023

8/10 Good

Donald

Travelled with family and small children
Stayed 11 nights in Dec 2023

8/10 Good

Mitsue

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff were very polite and adaptable. One of the elevators at Lagoon Tower was out of order, so we waited in line for about 10 minutes to go up in the evening. The cold air from the air conditioner in the common area came into the room, and even though I had turned off the air conditioner in the room, it was so cold that everyone had a sore throat.
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service.
Stayed 4 nights in Nov 2023

10/10 Excellent

Juan Manuel

Travelled with family
Good
Stayed 3 nights in Nov 2023

10/10 Excellent

Philip

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

DeAna

Stayed 4 nights in Oct 2023
Response from Guest Services on 13 Mar 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Ninfa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 7 nights in Oct 2023

10/10 Excellent

Kjersti Belle

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Adriene

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I loved this resort. We had a pool, lagoon, and the beach just footsteps from our tower. We will definitely stay here again if we ever return.
Stayed 7 nights in Oct 2023

8/10 Good

Michele

Stayed 2 nights in Oct 2023

10/10 Excellent

Vivian

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
It had all essential elements so you didn’t have to leave unless you wanted to. All property staff and cleaning staff were extremely happy and warm.
Stayed 6 nights in Oct 2023

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a two bedroom with kitchenett in the Lagoon tower. One room, king bed, 2nd bedroom two full size beds, couch in livinroom was a pull out. We were husband wife traveling with our 3 20 somethings. Perfect size for us. No complaints except parking in the garage was $62 a night. Typical in Waikiki.
Stayed 4 nights in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, room comfort
Great place, but the standout quality was your staff. Incredibly nice and helpful. We had a great holiday. Mahalo
Stayed 7 nights in Sep 2023

10/10 Excellent

Angelique

Travelled with family
Liked: Cleanliness, property conditions & facilities
The place was very clean and beautiful only problem was the daily resort fee daily and you have to pay for the parking $69.00 daily.Either pay that or walk 8 minutes to a more affordable parking place. Because i had a disabled person with me i had to pay the parking fees. Make sure when you book if your booking with a disabled person you book a room with the bars apparently even though i asked for it when i booked i didn’t get the accessibility room and my mother had a really hard time showering since they didn’t even have bars in the tub to help pull her into the tub. Other than that everything was great
Stayed 3 nights in Sep 2023

10/10 Excellent

jocelyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Its perfect!
Stayed 1 night in Sep 2023

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The pools, the beach, the food were all terrific.
Stayed 6 nights in Sep 2023

6/10 Okay

Rob, Oceanside

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Tamara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is great if you were looking for a version of Disneyland in Hawaii. Unfortunately, we were not. I wanted something more relaxing and this is definitely not that. However, it’s really close to all of the downtown shopping and also has shopping on the property. The only thing though, too is that booking through a third-party, we were treated exactly that way. We were not treated very well by Hilton.
Stayed 7 nights in Aug 2023
Response from Guest Services on 31 Aug 2023
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

8/10 Good

Rachel, Canton

Liked: Cleanliness, amenities, property conditions & facilities
It is very nice, but a lot of people. The lagoon tower needs some updates.
Stayed 7 nights in Jul 2023

8/10 Good

peter

Liked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Mike L

Disliked: Amenities
Stayed 7 nights in Jul 2023