Suite

Reviews of Courtyard by Marriott Waikiki Beach

3 out of 5
Courtyard by Marriott Waikiki Beach
400 Royal Hawaiian Avenue, Honolulu, HI

Reviews

7.4

Good

Rating 10 - Excellent. 282 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 204 out of 1000 reviews" "
Rating 4 - Poor. 101 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

cheryl, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and the staff were amazing.
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Cheryl, we're delighted to hear that you enjoyed your stay at Courtyard by Marriott Waikiki Beach. It's always wonderful to hear such positive comments, particularly about our team members. We hope to welcome you back in the near future!

10/10 Excellent

grace

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful. Right in the middle of everything but so private. Pool and hot tub area surrounded by native foliage and mini waterfall-so refreshing! lovely relaxing music and breezes!!
Stayed 6 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Grace, we're delighted to hear that your stay at the Courtyard by Marriott Waikiki Beach was peaceful and refreshing. Hearing that you enjoyed the serenity of our pool area, enlivened by the mix of local flora and soothing waterfall, makes us proud. We're also glad you appreciated the calming music and refreshing breezes. We hope to have the opportunity to welcome you again in the future.

6/10 Okay

Daniel

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Thank you for sharing, Daniel.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 Terrible

Taylor

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Read the fine print, you cannot park anywhere near the property as they require valet at a steep 58 plus tips per day. That adds a considerable amount to your stay. Restaurants are not great. Would not recommend.
Stayed 8 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Taylor, we're truly sorry to hear that your experience didn't meet expectations. We recognize that the parking structure at our location may not be ideal for everyone and we understand your dissatisfaction. We also regret that our dining options did not leave a positive impression. Your feedback matters to us and please know we're committed to finding ways to make our guests' stays more enjoyable. We hope you'll consider returning in the future to witness the improvements.

4/10 Poor

María

Stayed 4 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
Maria, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

6/10 Okay

Edward

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our first room was on the 3rd floor facing the street, right ourside the bus stop and bars/nightclubs which stay open late. We switched to the 10th floor facing the pool which was much better. Hotel rooms are in need of a refresh.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Edward, thanks for sharing. It appears your initial room location didn't meet your expectations, but we're pleased that you found the second room more to your liking. However, we understand there may have been concerns about the room's current decor. Please know, we regularly update our spaces to ensure a comfortable stay for all guests. Your feedback is integral in these efforts, and we appreciate your patience. We look forward to the opportunity to welcome you back again for a superior experience.

4/10 Poor

John

Disliked: Property conditions & facilities
Rooms was small and run down
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
John, your feedback is truly valued. It's regrettable to learn you found your room less spacious and modern than expected. Our team is dedicated to maintaining the highest standards of comfort and relief for all our guests. Please note there are differing room sizes and styles available and we would be glad to assist with finding one more to your preference for future stays.

6/10 Okay

Lindsay

Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Lindsay, it was noted you didn't leave any comments along with your rating. If you have any concerns or details you wish to discuss, please do not hesitate to reach out so we can strive to improve your future stay experiences.

6/10 Okay

elie

Travelled with family
No restaurant at hotel. Small pool. Parking attendants were the best thing about the place.
Stayed 4 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Elie, thank you for your feedback. It's unfortunate to hear that certain aspects of the amenities didn't meet your expectations. We're glad to hear you enjoyed our parking services. We appreciate your critique as it helps us to improve. We do hope to have another chance to provide a great experience on your next visit.

2/10 Terrible

Miranda

Stayed 5 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Miranda, we see your recent experience with us did not meet expectations, and we regret to know that. We appreciate all feedback as it aids us in improving our service standards. We hope you give us another opportunity to better serve you in the future.

2/10 Terrible

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was very outdated. A lot of the lights in the room didn’t work and the toilet paper handle was broken.
Stayed 5 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Amanda, we regret to learn about the issues you experienced during your stay in our rooms. We are always striving to improve and maintenance concerns like those you mentioned are certainly not typical here. Your feedback will be shared with our team to ensure we're providing our guests with the quality they expect and deserve. Thank you for letting us know.

8/10 Good

Suvranu

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was helpful, nice and accommodating. Great location. The room itself needs some updating.
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Suvranu, we appreciate your kind words regarding our hospitable team members and excellent location at Courtyard by Marriott Waikiki Beach. Your feedback about the room refurbishment is noted and will be shared with the relevant team. We're grateful for your insight and look forward to welcoming you back in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly.
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Thanks for the fantastic review, Sarah!It's excellent you had such an amazing stay at Courtyard by Marriott Waikiki Beach! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

6/10 Okay

Richard

Travelled with partner
Central location
Stayed 13 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Richard, it sounds like you appreciated the strategic position of the hotel. Ensuring convenient access to local attractions is part of our commitment. Should you have had any other experience that you'd like to share, we would be interested in hearing about it.

6/10 Okay

Whitesides

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel had great staff but the suite we got was next to the laundry supply room so at 6 am everyday we could hear the cleaning crew and they were very loud.
Stayed 8 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Thank you for your review. It's encouraging to hear that our team members made a positive impression. We apologize for any inconvenience experienced due to morning noise. We strive for all of our guests to enjoy a peaceful stay, and would gladly provide a different room location upon request. We hope to have the chance to serve you better in the future.

8/10 Good

Lizzbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a lot of items for guest like mini golf, po, go pro, cafe.
Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Lizzbeth, it's fantastic to hear you enjoyed the comprehensive variety of amenities at Courtyard by Marriott Waikiki Beach, including our mini-golf course and café. Thank you for the 4-star rating! We hope your next visit is just as memorable!

10/10 Excellent

Devin

Liked: Amenities, property conditions & facilities
Beautiful.
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Thank you for the wonderful rating, Devin!It's fantastic you enjoyed your time at Courtyard by Marriott Waikiki Beach so much! We look forward to hosting you again soon for another amazing experience!

6/10 Okay

Mila

Stayed 6 nights in Jan 2024
Response from Customer Service on 22 Mar 2024
Thank you for sharing your feedback, Mila!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Eric, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
In great location to everything and staff was very helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Eric, thank you for highlighting the convenient location of Courtyard by Marriott Waikiki Beach and the assistance provided by our team members. We always strive to provide an excellent stay and hope to welcome you back in the future!

8/10 Good

Marivick Strong

Travelled with family
Nice location and very safe and close to everything and buses are very accessible anywhere you want to go. Close to Waikiki Beach and International Market Place and close to restaurants and shopping.
Stayed 5 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Marivick, thank you for choosing the Courtyard by Marriott Waikiki Beach for your stay. We're pleased to hear you appreciated our prime location, surrounded by numerous local attractions and great access to public transportation. We hope our property continues to be your choice when you're in need of a safe, convenient, and enjoyable stay in the Waikiki area. Safe travels until your next visit.

2/10 Terrible

Delia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Delia, it seems that you left a rating without comment. We are constantly aiming to elevate guest experiences at our hotel and would appreciate if you could share more about your stay to help us understand where we could improve. Thank you for your feedback.

2/10 Terrible

Bobby Gene

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Bobby, it's disappointing to see that your stay did not meet your expectations. Be assured we are dedicated to delivering a more pleasing experience next time. Please consider giving us another opportunity to provide the quality of service you deserve.

8/10 Good

Khalimah

Stayed 4 nights in Jan 2024
Response from Customer Service on 12 Feb 2024
Khalimah, it's fantastic to hear that you had a pleasant experience at Courtyard by Marriott Waikiki Beach. Should you choose to provide any further details or suggestions that could have made your stay better, please do not hesitate to do so. We hope to have the opportunity to host you once more in the future.

2/10 Terrible

Shananne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Shananne, we notice that your recent experience did not meet your expectations. Please share with us more details so we can better understand where improvements can be made. Your feedback is pivotal in helping us refine the guest experience.

4/10 Poor

Jon

Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Jon, it's disappointing to know that your recent stay didn't meet your expectations. While we regret not having any specific issues to address, we're grateful for your rating, as it helps us improve. We hope to have a chance in future to show our dedication to guest satisfaction.

8/10 Good

Krysta

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 9 Jan 2024
Thank you for taking the time to leave us such an amazing rating, Krysta!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Courtyard by Marriott Waikiki Beach.

4/10 Poor

Barbara

Travelled with family and small children
The 2 rooms that were suites were on top of the tour bus stop running 24 hours a day . They should disclose that .. never would stay there again.
Stayed 7 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Barbara, it's unfortunate to hear about the noise disturbance you experienced during your recent stay. We aim to provide our guests with a comfortable, quiet environment and regret that you did not experience this. Your feedback is greatly appreciated as it assists us in improving our guest experience. We hope you will reconsider and give us another chance to enhance your next visit.

8/10 Good

Dreu

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of extra fees - resort and parking. Was significantly more expensive than we expected.
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Dreu, thank you for your feedback. It's unfortunate to hear that certain aspects of your stay did not meet expectations. Fees relating to specific amenities like resort and parking can often tip the scale in terms of overall cost. We value your review and will certainly consider your concerns as we continually aim for transparency in our communications about additional charges. We hope for another chance to offer you a more satisfactory experience in the future.

6/10 Okay

Irene

Travelled with family
Liked: Staff & service
I really liked the staff workers. They were really nice and when we needed anything, they came right away. My mom is handicap. There were no bars in the bathroom like the ad said there would be. There was only a wood bar on the shower with no gaps to hold. The sofa bed was hard and you could feel the springs. We had to put extra blankets so we could sleep. Everything else was good.
Stayed 13 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Irene, it's encouraging to hear that our team members quickly addressed your requests. However, we apologize for any misunderstanding regarding bathroom accessibility features and any discomfort experienced with the sofa bed. Your feedback is valuable and will certainly help us in making improvements. It's good to know that you found the overall experience satisfactory. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 Okay

Kayleen

Travelled with family
Liked: Staff & service, amenities
We chose the hotel because of the proximity to the beach, restaurants, etc, and we weren't disappointed in that regard. It's very centrally located and within easy walking distance of many things in Waikiki. The drawback with that is the rooms were very loud at night, especially rooms facing the street. You could hear every muscle car, loud conversation, drunken celebration, outside. The location and ambient noise isn't the hotel's fault, but if you're looking for a good night's rest, this probably isn't the hotel for you. The reason we would never come back here was the cleanliness/smell/overall condition. We booked two hotel rooms on the same floor. The kids room had a pretty funky smell, but was passable. Our room was so foul smelling, I literally gagged. I'm talking cesspool/rotten garbage disposal bad. They were able to move us to a room on a different floor (not convenient having family on a different floor, but o well)... it also smelled funky, but at least I could bear being in there. The rooms were pretty dilapidated too... you expect a minimum standard of cleanliness and upkeep in a Marriott, and this was pretty beat up. Overall, pretty disappointing... even with the good location we will definitely stay elsewhere on our next trip to Oahu.
Stayed 6 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Kayleen, your feedback is appreciated. We're glad to hear you found our strategic location to suit your needs. We acknowledge the concerns about nighttime noise which can be a feature of city center locations. Regarding room cleanliness and condition, we regret to hear about your experience. Though it may not align perfectly with what you were expecting, we're quick to address these issues once informed. We apologize that the room didn't meet your expectation and assure you that we continually strive to maintain our well-known brand standards. Your comments will be taken into account as we work to improve our guest experience. We aspire to provide a tranquil and refreshing stay to all our guests. We hope to welcome you back on your next trip for a more satisfactory stay.

8/10 Good

Marlene

Liked: Staff & service
Ok property
When we arrived we were given a room directly in front of the elevators so we asked for a different room. The different room bolt lock was not working and the safe was almost completely ripped out of the wall. So we get to a 3rd room and the refrigerator wasn’t working! We settled with this room and an engineer swapped a working fridge. Room was ok could be cleaner. Rooms definitely need upgrade and cleaning could be better. I noticed that the bathrooms in the premises in lobby and swimming pool hasnt been clean all day. Saw my Coffe cup I threw in the garbage in the morning still in the same garbage in the evening. That goes to tell me they don’t clean or wipe down common areas. Every night was a band playing next to property until 1-2 am. Plus side great property. Easy access to in and out of Waikiki. Close to everything. Location great. Will I come back to this hotel? Maybe.
Stayed 4 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Marlene, thank you for sharing your feedback. We're sorry to hear about the issues you experienced concerning the rooms and maintenance. Also, we've noted your comments about the cleanliness of certain areas. Your feedback is invaluable to us, as it helps us to improve and ensure better experiences in the future.On a positive note, we're glad you appreciated our hotel's convenient location with easy access to the heart of Waikiki. It's great to hear that you're considering us for your future visits, and we wish to assure you of our commitment to top-notch service and comfort.We hope to welcome you back to show you the improvements made thanks to your input.

4/10 Poor

Khutaija

Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Khutaija, thank you for taking the time to rate your experience. We regret that your stay did not meet your expectations completely. Your feedback is important to us, and we would appreciate any specifics regarding your visit. This will certainly help us to enhance our services for future guests. We hope for another opportunity to provide you with an improved stay.

4/10 Poor

Hong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noises, property old, room small. the most ridiculous thing was We got $4 fine for being 1 minute overdue of the 30 minutes complimentary parking, and we was not informed such penalty upfront.
Stayed 7 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Hong, we're saddened to read about the aspects of your stay that didn't meet your expectations. It's regrettable to hear about your experience with parking, we always aim to provide clear information to guests about our policies. Likewise, we apologize if you found the accommodations not up to mark. We continuously strive to update our amenities while maintaining competitive pricing. Rest assured, your feedback is extremely valuable as we work to improve our guest's experiences. We hope for another opportunity to provide a more comfortable stay in the future.

6/10 Okay

John Roscoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Laundry facilities need to be updated. The dryers don’t work well.
Stayed 9 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
John, we appreciate your feedback concerning our laundry equipment. We are sorry to hear about the issues you encountered regarding the dryers. Rest assured, we will be considering all comments received in our continuous efforts to improve the guest experience. We hope for the opportunity to cater to your needs again in the future and strive to provide a superior stay.

8/10 Good

Pierre Michael

Travelled with partner, Travelled with group
Liked: Cleanliness
We enjoyed are stay the suite Definitely met expectations. It was only a 7min walk to the beach and local market.
Stayed 7 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Pierre, we're thrilled to hear that your stay at Courtyard by Marriott Waikiki Beach was enjoyable and our suite met your expectations. The convenience of our location, just a brief stroll from both the beach and local market, is something that our guests continually appreciate. We hope to welcome you back for another delightful stay in the future.

8/10 Good

Xuefeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
We appreciate your lovely rating, Xuefeng!The satisfaction of our guests is important to us so we can't wait to see you back again at Courtyard by Marriott Waikiki Beach soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 Okay

Jie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location is good; close to everything. Shower room is very tiny and room service always forgot to supply something. Staff is not friendly.
Stayed 5 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Jie, it's regrettable to hear your recent experience didn't meet your expectations. While our prime location seemed to have suited you well, we're sorry for the inconveniences related to your room and the inadvertent lapses in service. Our team always strives to provide a warm, welcoming atmosphere and we regret if this was not your experience. We sincerely value your feedback as it helps us to improve. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Li

Stayed 10 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
We appreciate your feedback, Li.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Time for an upgrade. Compared to other Courtyards, this one is dated, not very bright, rooms smaller. Location is very good tho.
Stayed 14 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
David, we appreciate your candid feedback. We understand that you found the hotel's décor and room size not quite to your preference. We continually strive to improve and will consider this as we engage in future improvements. On the bright side, we're pleased to learn the location suited your needs well. Your constructive comments shall guide us in our ongoing efforts to enhance our guest experience.

2/10 Terrible

Yanhong

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk people were very impatient and rude.
Stayed 6 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Yanhong, it's unfortunate to hear about your less than favorable interaction. It's important to us that all guests are treated with warmth and respect by our team members. For any shortcomings in that regard, understand it’s not the experience we aim to provide. We will discuss this matter with our team to ensure improved service. We hope for the opportunity to serve you better in the future.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Amenities. Free bike rental. Gopro rental. 2hrs free standup paddleboard.
Stayed 3 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Thomas, we're thrilled you enjoyed the variety of amenities offered by Courtyard by Marriott Waikiki Beach including free bike rental, GoPro rental, and our complimentary standup paddleboard use for two hours. Thank you for sharing your positive experience and we hope to welcome you back soon!

6/10 Okay

Margaret

Travelled with family
Liked: Room comfort
Mediocre stay
This hotel was very ordinary. Normally Courtyard by Marriott is a great choice but this one not so good. We had 3 rooms and all three had bad smells that were off-putting. The hot water was iffy at best. The beds were comfortable which helps with rating in my book. There was an outside gate below us that was extremely noisy all day and often at night which was irritating. Conveniently located in Waikiki as things were within walking distance. We would probably not stay there again as there are many other choices of places to stay.
Stayed 5 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
Margaret, we appreciate your feedback. It's disappointing to hear that your experience didn't meet the high standards we strive to maintain. We've noted your concerns regarding scent in the rooms and inconsistent hot water supply, and will ensure these are addressed. We're glad you found our bedding to your liking and the proximity to local attractions useful. Your comments regarding noise disturbance from the exterior gate are also noted. We'd love another opportunity to serve you better and showcase improvements made based on your helpful feedback.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Thank you for sharing, Allen!At Courtyard by Marriott Waikiki Beach, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Carlon

Stayed 4 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Thank you for the amazing rating, Carlon!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard by Marriott Waikiki Beach soon!Thanks again for leaving your feedback!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, close to everything
We ran out of facial tissues and eventually found housekeeping who had a box. We did have to request housekeeping stop in to clean as we were told every other day. It was the Honolulu Marathon weekend so we did understand an exceptional flow of tourists/customrs.
Stayed 6 nights in Dec 2023
Response from Customer Service on 16 Dec 2023
Pamela, it sounds like you had a wonderful stay at Courtyard by Marriott Waikiki Beach, even with the bustling marathon weekend. Your understanding is greatly appreciated. We acknowledge the slight delay in housekeeping services and thank you for reminding us about the importance of maintaining these services even during peak times. We look forward to ensuring a more streamlined process upon your return, and appreciate you for sharing your experience.

8/10 Good

William

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Meh-riott Court
Another tired property in Waikiki. Everything felt old and painted over
Stayed 3 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
William, it's disappointing to hear your impressions of the hotel's overall appearance. We strive for our guests to experience a refreshing and contemporary environment and we regret we didn't win you over this time. We're committed to continuous renovations and hope that on your future visit, you'll notice our improvements. Your feedback is valuable to us.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great.
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Thomas, it's wonderful to hear that you had a pleasant encounter at the Courtyard by Marriott Waikiki Beach, particularly with our friendly front desk colleagues. We certainly look forward to serving you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff helpful. Valet service was exceptional. Great location. Only disappointment was the room is listed by Expedia as deluxe with 290 sq ft and a king size bed. Room was maybe half that size with queen bed. All in all I was happy with experience.
Stayed 4 nights in Nov 2023
Response from Customer Service on 25 Nov 2023
Robert, it's delightful to see your positive feedback about Courtyard by Marriott Waikiki Beach. We're pleased you found our location convenient and the valet service to your liking. However, we apologize for any misunderstanding on room specifications you may have experienced. Thank you for your kind feedback and we look forward to your return visit.

6/10 Okay

Janelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We liked that the hotel was in a centralized location. The staff was nice. We stayed in the other building(not the main one). Our room smelled moldy, and looked nothing like photos online.We kept the balcony open throughout our stay, and this helped a little. The microwave and everything in the room was dated. The shower was We liked that the hotel was in a centralized location. The staff was nice. We stayed in the other building(not the main one). Our room smelled moldy, and looked nothing like photos online.we kept the balcony open throughout our stay, and this helped a little. The microwave and everything in the room was dated. The shower was tiny, and the drain was slow. The room appeared clean. tiny, and the drain was slow. The room appeared clean. This was not like any Marriott I’ve ever stayed at.
Response from Customer Service on 21 Nov 2023
Janelle, thank you for sharing your feedback. It's good to hear you appreciated our central location and found our team members to be friendly. However, we're sorry for any disappointment in regard to the condition of the room. We strive to maintain a standard of quality across our accommodations, and your comments help us in our continuous improvement efforts. Please be assured that we are dedicated to delivering a comfortable stay for all our guests. We hope to have the opportunity to welcome you back for a more satisfying experience in the future.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 13 Nov 2023
Allen, it's wonderful to see such a positive rating for Courtyard by Marriott Waikiki Beach. We're truly thrilled that you had a great experience during your stay. We hope to welcome you back in the future for another excellent experience.