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The Ritz-Carlton, Astana
5.0 star property

Luxury Art Deco hotel, walk to Bayterek Tower
your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Ritz-Carlton, Astana

Photo gallery for The Ritz-Carlton, Astana

Exterior
Indoor pool
Executive Suite, 1 Bedroom (Club Lounge access)
Restaurant
Lobby lounge

Overview of The Ritz-Carlton, Astana

Reviews
9.8

Exceptional

Highlights
  • Staff & service is scored top 10% in Astana by travellers.
  • Cleanliness is scored top 10% in Astana by travellers.

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included

Explore the area

Map
16 Dostyk Street, Astana, 010016
  • Popular LocationParliament of Kazakhstan7 min walk
  • Popular LocationBayterek Tower8 min walk
  • Popular LocationKazakhstan Ministry of Foreign Affairs12 min walk
  • AirportAstana (NQZ-Nursultan Nazarbayev Intl.)21 min drive
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Room options

View all photos for Club Room, 2 Queen Beds, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Designer toiletries
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Designer toiletries
Private bathroom
Bathrobes
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom

City view

Club Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • 270 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Club Lounge access)

Executive Suite, 1 Bedroom (Club Lounge access)

Executive Suite, 1 Bedroom (Club Lounge access)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • 115.7 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View

City view

Junior Suite, 1 King Bed, View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View

Club Room, 1 King Bed, City View

Club Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Designer toiletries
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Designer toiletries
Private bathroom
Bathrobes
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Designer toiletries
Private bathroom
Bathrobes
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Astana

Located in Astana, The Ritz-Carlton, Astana is in the city centre. Singing Fountain and Bayterek Tower are notable landmarks, and travellers looking to shop may want to visit Khan Shatyr and Mega Astana Shopping Centre. Looking to enjoy an event or a match? See what's going on at Kazakhstan Central Concert Hall or Astana Arena.
Visit our Astana travel guideOpens in a new window

What's nearby

  • Parliament of Kazakhstan - 7 min walk
  • Bayterek Tower - 8 min walk
  • Kazakhstan Ministry of Foreign Affairs - 12 min walk
  • The US Embassy and the Consulate in Kazakhstan - 4 min drive
  • EXPO 2017 - 6 min drive

Getting around

  • Astana Railway Station - 25 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 21 min drive

Restaurants

  • Starbucks - 9 min walk
  • Emiliya - 9 min walk
  • Bao - 1 min walk
  • Salter’s Fine Meats - 9 min walk
  • Starbucks Reserve Bar - 1 min walk

About this property

The Ritz-Carlton, Astana

Luxury hotel near Bayterek Tower
Located close to Singing Fountain and Parliament of Kazakhstan, The Ritz-Carlton, Astana provides a terrace, dry cleaning/laundry services and a bar. Treat yourself to a massage, a body treatment or a facial at Ritz Carlton Spa, the on-site spa. Enjoy a meal at the two on-site restaurants. In addition to a 24-hour gym and a business centre, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool
  • Free self-parking
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station
  • Tour/ticket information, a banquet hall and wedding services
Room features
All 157 rooms boast comforts, such as 24-hour room service and laptop-friendly workspaces, as well as perks, such as air conditioning and dressing gowns.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with designer toiletries and shower/bath combinations
  • LED TVs with Netflix
  • Coffee/tea makers, heating and daily housekeeping

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM–10:30 AM for a fee: KZT 22,000 for adults and KZT 11,000 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (15,070 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 26 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • IPod dock
  • Netflix
  • Pay films
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of KZT 35000 per accommodation, per stay
Welcoming dogs and cats only
1 total (up to 22 lb per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 20000.00 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately KZT 22000 for adults and from KZT 11000 for children
  • Airport shuttle fee: KZT 30000 per vehicle (one-way)
  • Pet fee: KZT 35000 per accommodation, per stay
  • Rollaway bed fee: KZT 20000.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana

Frequently asked questions

Does The Ritz-Carlton, Astana have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Ritz-Carlton, Astana?

As of 20 Apr 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Astana on 1 May 2024 start from NZ$426.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Astana pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lb per pet. There's a fee of KZT 35000 per accommodation, per stay.

How much is parking at The Ritz-Carlton, Astana?

Self-parking is free at this property.

What time is check-in at The Ritz-Carlton, Astana?

Check-in start time: 3 PM; check-in end time: 5:30 AM.

What time is check-out at The Ritz-Carlton, Astana?

Checkout is at noon.

Does The Ritz-Carlton, Astana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 30000 per vehicle applies.

Where is The Ritz-Carlton, Astana located?

Located in Yesil District, this luxury hotel is within a 10-minute walk of Parliament of Kazakhstan, Singing Fountain and Bayterek Tower. Kazakhstan Central Concert Hall and Kazakhstan Ministry of Foreign Affairs are also within 15 minutes.

The Ritz-Carlton, Astana Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 28 out of 29 reviews" "
Rating 8 - Good. 0 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tatyana

Stayed 1 night in Jun 2023

10/10 Excellent

Valentina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing! The service and stuff outstanding!
Stayed 2 nights in Jun 2023

10/10 Excellent

kanysh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel,only minus is condition of curtains.
Stayed 1 night in May 2023

10/10 Excellent

Hermann, Graz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
Stayed 2 nights in Apr 2023

10/10 Excellent

Narine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Astana.
It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
Stayed 7 nights in Feb 2023

10/10 Excellent

AIDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was such a wonderful stay!
Stayed 1 night in Sep 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Getaway
Ritz-Carlton in Nur-Sultan is exceptional. Great service and wonderful people. I had a great massage in the spa. I will gladly return to the Ritz for more relaxation
Stayed 1 night in Mar 2020

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning and friendly
A stunning hotel with the friendliest staff. Despite the entire city being shut down, the staff did all they could to ensure I had a wonderful vacation. The food was delicious and the spa was the ultimate treat. I highly recommend staying at The Ritz if you have the chance.
Stayed 3 nights in Mar 2020