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The Veil

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Luxury
5.0 star property
8.8

Excellent

Unforgettable elegance with stunning city views

Beautifully designed with wood panelling and high ceilings, this hotel offers stunning views and proximity to the city centre. Enjoy the unique spa area, incredible cuisine, and fantastic service that elevate your stay to an unforgettable experience.

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$371
includes taxes & fees
16 June - 17 June
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About this property

The Veil

  • Luxury hotel located in Almaty District
  • You can look forward to free continental breakfast, a coffee shop/cafe and a playground at The Veil. Treat yourself to a sports massage at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature local and international cuisine and more. Free in-room WiFi is available to all guests, along with laundry facilities and 2 bars.
  • Additional perks include:
    • Free self-parking
    • A round-trip airport shuttle (surcharge), express check-out and luggage storage
    • Coffee/tea in reception, a front desk safe and a 24-hour front desk
  • Room features
  • All guest rooms at The Veil feature perks, such as air conditioning and bathrobes, in addition to amenities, such as free WiFi and safes.
  • Extra amenities include:
    • Heated floors and hairdryers
    • 103-inch Smart TVs with digital channels
    • Wardrobes/cupboards, electric kettles and heating

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 70 per day

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 970940001358

We should mention

This property does not have any lifts
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is The Veil pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Veil?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at The Veil on 16 Jun 2026 start from NZ$371, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Veil?

Self-parking is free at this property.

What time is check-in at The Veil?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Veil?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does The Veil provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 70 per vehicle applies.

Where is The Veil located?

Located in Almaty District, this luxury hotel is within 1 mile (2 km) of House of Ministries and Supreme Court of the Republic of Kazakhstan. Presidential Palace and Otan Korgaushylar Monument are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.6

Cleanliness

9.8

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 25 out of 36 reviews
Rating 8 - Good. 6 out of 36 reviews
Rating 6 - Okay. 1 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 3 out of 36 reviews

Reviews

Verified

10/10 Excellent

nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Veil Hotel in Astana offers modern, elegant design and spacious, well-appointed rooms. The spa facilities are excellent—peaceful, clean, and professionally run. The restaurants serve high-quality food with great presentation and atmosphere. Staff are attentive and provide smooth service throughout the stay.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and Comfy star

Hotel is so elegant, rooms are are very nice and staff is very professional and friendly. Breakfast and location were also very nice.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Hyoung Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy and comfortable hotel

This is one of the best hotel I ever stayed. Not that big but unique design and cozy room as well. I will stay next time again
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish Hotel

Absolutely recommended! The only negative thing was that I can say there was lack of comfort chair on the lobby area. So nice designed very stylish hotel. You may want to spend more quality time there…
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Particular and beautiful decoration. The staff is wonderful. Have a very famous restaurant. Just I didn’t like the bathroom, the sink is not very comfortable as it should be unusual bathroom
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Sergey

Liked: Staff & service, property conditions & facilities
Exclusive modern designers hotel with huge beautiful rooms, all in wood panneling, high seilings, very close to the government quarters on rhe river bank. Very good 4 restaurants 8n different styles. Spa. Fare pricing.
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cold astana

It was reasonably good. Price fits expectation. Certainly clean. Restorable are good but very expensive.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is wonderful, the restaurants are great, the staff is fantastic. The only thing I would change is to allow water to be thrown on the rocks in the sauna. The HUUM Electric sauna stove is designed for allowing water on the stones and the sauna is beautiful, but there is a sign not allowing. This is a mistake by the management that needs to be reviewed to make this spa area perfect.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Sean

Liked: Cleanliness
While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

Emilija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff members, beautiful and very spacious rooms. Amazing breakfast.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is outstanding
Verified

10/10 Excellent

Dusan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique hotel, with stunning views and closeness to the city centre!
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, helpful and professional attention to details is seen everywhere Hotel is beautiful and unique, not like any other hotels Located close to everything you may need
Stayed 1 night in Jun 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for Singles and couples

Great for Singles and couples
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Assima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff
Verified

10/10 Excellent

Vladlen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New. Tasty. Comfortable. Kids frendly

Amaizing hotel in Astana. Service was fantastic. Incredible cousine. I recommend it
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

christina

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were inattentive. At check in I asked to combine my two reservations and was told someone would get back to me, no one did. At check out, it was a near argument with the staff (who were asleep when I was trying to leave) about them saying I needed to have my room checked before I was “allowed” (in his words) to leave. Other staff didn’t speak English and were unhelpful when I tried to communicate over Google translate. My room was not cleaned one of the nights I stayed. I expected more from a hotel of this caliber.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toller Aufenthalt

alles perfekt, es fehlt nur ein Fitnesraum. Sauna hatte nicht richtig funktioniert, nur 70 C Temperatur. Sonst alles toll
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Nikolajs

Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Lale

Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Sefano

Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Jan Niklas

Stayed 4 nights in Sep 2024
Verified

2/10 Terrible

Alisher

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Hege

Stayed 4 nights in Sep 2024