Novelli Holidays from NZ$2,409

Arrived late and did not have a problem checking in at the kiosk, but I would’ve preferred a real person. They charged $10 for parking which I did not see in the property description. The room was small, but clean with a teeny tiny bathroom. It was only there to sleep so it suited my needs perfectly. I’m not sure I would stay for a longer period of time. I felt safe as a woman traveling alone.

2 staff members at front service is beyond we have 2 rooms 203 and 204. The staff way to busy for day like Thai new year festival how every they still service with care and smelling on their face. With big events like this management should have provided more staff or she definitely should get some bonus.

Terrible check in, there wa a sign that the person will return 5 to 10 minutes, but there was a lady in the phone, after 15 minutes of waiting, finally same person help us to check in. Elevator too slow and limit two persons.

Overall we had a very nice stay. It was centrally located between the places we needed to go and Uber was able to drop off and pick up easily. Online we understood a shuttle could take us within 3 miles, which was one reason we selected the hotel. But when we arrived, they explained it was an Uber service during limited hours to limited locations, so we couldn't benefit from it. Although we only used both amenities once, the pool hours are good (open until 10 pm) and they a have free glass of wine in the afternoon. The continental breakfast is the exact same daily, which is a good offering, but it would be nice to have some boiled eggs or some other light protein option as opposed to the large pay breakfasts. The rooms are a bit small and we would have preferred queen beds instead of doubles for a family of 3. But that's mainly due to the shape of the hotel, which limits the size of the spaces. We made it work. The only issue we ran into were some young women under the influence yelling in the halls at 4AM for 30 minutes who woke up everyone on ours and neighboring floors. The hotel said they would comp us something for the disturbance, but I don't know that we were or that the hotel was able to address the badly mannered guests in any way. Aside from a few challenges, we enjoyed our stay.

The valet is aggressive, expensive and the only option. Otherwise everything else was great.