Deluxe Room, 1 King Bed with Sofa bed (Balcony)

Reviews of Four Points By Sheraton Norwood

3.5 out of 5
Four Points By Sheraton Norwood
1125 Boston Providence Turnpike, Norwood, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 649 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 50 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy, Skowhegan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Would stay again.
Stayed 1 night in Apr 2024
Response from Management&Staff - Four Points by Sheraton Norwood on 16 Apr 2024
Hello Tracy,Thank you for choosing Four Points by Sheraton Norwood! We're thrilled to hear you had a wonderful stay with us. Your satisfaction is our top priority! We look forward to welcoming you back for another exceptional stay.Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024
Response from Management&Staff - Four Points by Sheraton Norwood on 29 Mar 2024
Hello Nancy,We appreciate your feedback on your experience at Four Points by Sheraton Norwood. We strive to provide exceptional service and a comfortable stay for all our guests. We are overjoyed that you had a pleasant stay with us. Your feedback is truly appreciated, and we can't wait to have you back soon.Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Scott

Everything is very clean, the staff are friendly and helpful
Stayed 1 night in Mar 2024
Response from Management&Staff - Four Points by Sheraton Norwood on 26 Mar 2024
Hello Scott,Thank you for your glowing review of Four Points by Sheraton Norwood! We are delighted to hear that you enjoyed your stay with us and that our hospitality met your expectations. We look forward to welcoming you back for another memorable experience.Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Feb 2024
Response from Management&Staff - Four Points by Sheraton Norwood on 23 Feb 2024
Hello Catherine,Thank you for taking the time to leave a review, we appreciate your positive feedback. We hope to welcome you back for another great stay if you are in the Norwood area. Safe travels!Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Carrie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended a function last Saturday. The food was amazing and staff was great. Rooms were very clean and bed was very comfortable.
Stayed 1 night in Feb 2024
Response from Management&Staff - Four Points by Sheraton Norwood on 15 Feb 2024
Hello Carrie, Thank you for sharing your experience at the Four Points by Sheraton Norwood. We are delighted to hear that you enjoyed the function you attended last Saturday. At our hotel, we strive to provide exceptional service and create memorable experiences for all our guests. Our team is working diligently to ensure that every guest feels welcomed and taken care of during their stay as your comfort and satisfaction are our top priorities, and we are glad to hear that we were able to meet your expectations.We appreciate your kind words and look forward to welcoming you back to the Four Points by Sheraton Norwood in the future. Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Francis J

Stayed 3 nights in Jan 2024
Response from Management&Staff - Four Points by Sheraton Norwood on 26 Mar 2024
Hello Francis J,Thank you for leaving us a 5 out of 5! Your feedback is truly appreciated, and we can't wait to have you back soon.Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Helpful staff that was quick to accommodate, beautiful clean and quiet room. Bedding was comfortable, shower was nice. 2 dining options that looked great (we did not eat there but they were very busy). Pool area was beautiful and clean as well. We will definitely be returning.
Stayed 1 night in Jan 2024
Response from Management&Staff - Four Points by Sheraton Norwood on 17 Jan 2024
Hello Jenna,Thank you for sharing your experience at the Four Points by Sheraton Norwood. We are thrilled to hear that you had a perfect stay and found our staff to be helpful and accommodating. We strive to make all of our guests feel welcome and comfortable during their stay. We are also delighted to hear that you found your room to be beautiful, clean, and quiet. Our team takes great pride in maintaining a high standard of cleanliness and comfort for our guests. Our dining options are always a hit with our guests, and we are glad that they looked great to you. We apologize that you didn't get to try them this time, but we hope you'll have the opportunity to do so on your next visit. We appreciate your kind words and hope to have the pleasure of welcoming you back for another stay. Sincerely, Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully friendly and accommodating staff. Excellent restaurant. Pristine room .
Stayed 1 night in Dec 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 20 Dec 2023
Dear Joanne,Thank you for taking the time to leave a review of your recent stay at the Four Points by Sheraton Norwood hotel on Hotels.com. We are glad to hear that you had a wonderful experience and that our staff was able to make your stay memorable with their friendly and accommodating service. We pride ourselves on providing exceptional customer service and it is always a pleasure to hear that our guests appreciate our efforts.We are also thrilled to hear that you enjoyed our excellent restaurant and found your room to be pristine. Our team works diligently to ensure that every aspect of our hotel meets the highest standards of cleanliness and comfort.Thank you again for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back to the Four Points by Sheraton Norwood in the future.Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room was perfect and clean
Stayed 1 night in Dec 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 12 Dec 2023
Thank you so much, Jack, for taking the time to leave us a review on Hotels.com. We are thrilled to hear that you had an excellent stay with us and that your room was perfect and clean. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, we will be sure to pass along your positive feedback to our team.Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Verified traveller

Business traveller
Best in Norwood
Stayed 2 nights in Dec 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 6 Dec 2023
Hello Anonymous,Thank you so much for your positive review of the Four Points by Sheraton Norwood! We are thrilled that you enjoyed your stay and that our hospitality and amenities met your expectations. Our friendly staff takes great pride in making sure that every guest feels welcome and comfortable during their stay, whether they are traveling for business or pleasure. We will be sure to pass along the positive feedback to our team. Once again, thank you for choosing the Four Points by Sheraton Norwood. We hope to have the pleasure of welcoming you back soon for another fantastic stay!Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with a friendly and competent staff. Very good on site food options as well as nearby variety.
Stayed 3 nights in Nov 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 6 Dec 2023
Dear Stephen,Thank you for taking the time to leave a review of the Four Points by Sheraton Norwood. We are thrilled to hear that you had a wonderful stay with us. Our team takes great pride in providing friendly and competent service to our guests, and we are delighted to hear that we met your expectations. We also appreciate your compliments on our on-site food options and the variety of nearby options. Our culinary team strives to provide high-quality and delicious meals for our guests, and we are glad to hear that you enjoyed them. We will be sure to pass along the positive feedback to our team. Thank you again for your review, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

CLAYTON

Stayed 1 night in Nov 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 22 Nov 2023
Hello Clayton, We are thrilled to hear that you had a wonderful experience, and we appreciate you leaving a positive rating for us. We look forward to welcoming you back to our hotel soon. Once again, thank you for your review and for choosing Four Points by Sheraton Norwood for your recent stay.Warm Regards,Management & Staff at the Four Points by Sheraton Norwood

2/10 Terrible

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 15 Nov 2023
Dear Ann,We are sorry to hear that you had a less than satisfactory experience at the Four Points by Sheraton Norwood hotel. We take feedback from our guests very seriously and appreciate you taking the time to share your rating with us.We understand that your stay did not meet your expectations and for that, we apologize. Our team strives to provide exceptional service and amenities to all of our guests.Thank you again for your feedback. We hope you will consider staying with us again in the future to experience the level of service that we are known for.Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Gennadii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 1 Nov 2023
Hello Gennadii,Thank you so much for taking the time to leave a positive rating for Four Points by Sheraton Norwood hotel! We are thrilled to hear that you enjoyed your stay with us and that we were able to provide you with a comfortable and welcoming experience. We hope to have the pleasure of welcoming you back soon for another memorable visit!Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 1 Nov 2023
Hello Eric, We would like to express our gratitude for taking the time to rate our hotel. We look forward to having the opportunity to host you again soon for another memorable visit!Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conference on vision impairment
It was just a quick stay to do a presentation at the Conference on vision impairment held by the Department of Developmental Services. Kind of pricey but clean and neat. really good restaurant with great service. It was fun.
Stayed 1 night in Oct 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 10 Oct 2023
Hello Samuel,Thank you for taking the time to leave a review of your recent stay. We are pleased to hear that our hotel was able to accommodate your needs during the Conference on vision impairment held by the Department of Developmental Services. Here at the Four Points by Sheraton Norwood we strive to provide a clean and comfortable environment for our guests, we are thrilled to hear that you enjoyed the service provided and were able to enjoy our on-site restaurant One Bistro. Our staff takes pride in providing excellent customer service, and we are happy to see that it did not go unnoticed. Thank you again for choosing our hotel for your stay. We hope to have the opportunity to welcome you back again in the future. Safe Travels!Warm regards,Management & Staff at the Four Points by Sheraton Norwood

6/10 Okay

Bee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Power point at BR not working AC noisy Room next to construction (noise)
Stayed 3 nights in Oct 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 10 Oct 2023
Hello Bee, We are sorry to hear about the issues you faced during your stay. We understand that power points not working, noisy AC and construction noise can significantly impact your experience, and we sincerely apologize for any inconvenience caused.At our hotel, we strive to provide our guests with a comfortable and enjoyable stay, and we are disappointed that we did not meet your expectations in this regard. We have taken note of your feedback and have let our management team know about the issues impacting your stay.We hope that you will give us another chance to serve you better in the future and provide you with an exceptional experience.Thank you for choosing to stay with us.Best regards,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Pierre

Stayed 1 night in Sep 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 1 Nov 2023
Hello Pierre, Thank you leaving a positive rating of our hotel - we truly appreciate it! We hope to have the pleasure of hosting you again soon for another memorable stay.Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 26 Sept 2023
Hello Karin,Thank you for taking the time to leave us a positive rating! We appreciate your feedback. Thank you again for choosing us. We will be sure to pass along your positive feedback to our team. Sincerely, Management & Staff - The Four Points Sheraton Norwood

8/10 Good

William, roselle park

Stayed 1 night in Sep 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 11 Oct 2023
Hello William,Thank you for taking the time to leave us a positive rating! We appreciate your feedback. Thank you again for choosing us. We will be sure to pass along your positive feedback to our team. Sincerely, Management & Staff - The Four Points Sheraton Norwood

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, refreshing and even though off a busy road was quiet inside. Larger than I expected but still quiet in the rooms, clean and modern and beds were comfortable.
Stayed 1 night in Sep 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 13 Sept 2023
Hello Robin,We are delighted to hear that you had an enjoyable stay at The Four Points by Sheraton Norwood. We are dedicated to providing an exceptional experience for all of our guests and we are pleased to know that our efforts have not gone unnoticed. We take pride in offering a range of amenities to enhance our guests' stay, as well as providing a clean and welcoming atmosphere. We will be sure to share your positive feedback with our staff as it will serve as motivation to continue delivering outstanding experiences to all of our guests. We would be honored to welcome you back and provide another memorable experience. Thank you again for choosing The Four Points by Sheraton Norwood.Sincerely,Management and Staff at The Four Points by Sheraton Norwood

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly and accommodating
Stayed 1 night in Sep 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 13 Sept 2023
Hello Rita,Thank you for taking the time to share your positive experience at The Four Points by Sheraton Norwood. Your kind words mean a lot to us and we are thrilled that you had a great stay. Our team takes great pride in providing exceptional service to all our guests, and we are happy to hear that our hard work has paid off. Your feedback will serve as motivation to our team to continue delivering outstanding experiences. We appreciate your support and hope to see you again soon!Best regards,The Management and Staff - The Four Points by Sheraton Norwood

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could not adjust the room temperature
Stayed 2 nights in Aug 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 7 Sept 2023
Hello Carol, Thank you for taking the time to share your feedback from your recent stay with us. We'll be sure to pass your ratings and comments along to our management team. We strive to provide the best possible guest experience and will use your feedback to achieve this goal. We hope to see you again on your next trip to the Norwood area.Sincerely, Management & Staff at the Four Points by Sheraton Norwood

8/10 Good

Jean Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 28 Aug 2023
Hello Jean Harold,Thank you for sharing your experience at The Four Points by Sheraton Norwood. We're glad to hear that you had a wonderful stay with us! Our team will be delighted to receive your positive feedback. We're looking forward to welcoming you back soon. Safe travels!Best regards,
The Management and Staff at The Four Points by Sheraton Norwood

10/10 Excellent

Claire

Stayed 1 night in Aug 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 20 Sept 2023
Hello Claire, Thank you so much for taking the time to leave a review of your most recent stay here at The Four Points by Sheraton Norwood. We are so glad you enjoyed your stay with us! We will be sure to share the positive feedback with our team. We hope to see you again soon. Safe travels!Sincerely,Management and Staff - The Four Points by Sheraton Norwood

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good food nice staff very nice hotel
Stayed 2 nights in Aug 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 22 Aug 2023
Hello James, Thank you for taking the time to share your experience with us. Your positive feedback means the world to us, and we're thrilled to know you had a great stay. At The Four Points by Sheraton Norwood, we take great pride in providing a clean and welcoming atmosphere for all our guests. Hearing your kind words only reinforces our commitment to excellence. Your feedback will be shared with our entire team, and we're confident they will also be thrilled to hear about your positive experience. We hope that the next time you're in Norwood, you'll choose to stay with us again. Safe travels!Sincerely, Management and Staff at The Four Points by Sheraton Norwood

10/10 Excellent

Patrick

Stayed 3 nights in Aug 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 13 Sept 2023
Hello Patrick,We appreciate your positive rating! Thank you again for choosing The Four Points by Sheraton Norwood for your stay. We look forward to welcoming you back soon and providing you with another memorable experience.Best regards,The Management and Staff - The Four Points by Sheraton Norwood

10/10 Excellent

Zuzana, Eagle

Liked: Cleanliness, amenities, property conditions & facilities
Really nice
Stayed 7 nights in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 9 Aug 2023
Hello Zuzana, Thank you so much for taking the time to leave a review of your most recent stay here at The Four Points by Sheraton Norwood. We are so glad you enjoyed your stay with us! We will be sure to share the positive feedback with our team. We hope to see you again soon. Safe travels!Sincerely,Management and Staff - The Four Points by Sheraton Norwood

10/10 Excellent

Sarah

Stayed 1 night in Apr 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 9 Aug 2023
Hello Sarah, Thank you for taking the time to leave us a positive rating! We appreciate your feedback. Thank you again for choosing us. We will be sure to pass along your positive feedback to our team. Sincerely, Management & Staff - The Four Points Sheraton Norwood

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, comfortable rooms, beautiful pool area and really friendly staff
Stayed 2 nights in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 9 Aug 2023
Hello Cassandra,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are so delighted to hear that you had an enjoyable stay. Here at The Four Points by Sheraton Norwood we strive to provide a clean atmosphere as well as a pleasant and inviting experience for all of our guests. Thank you again for choosing us. We will be sure to pass along your positive feedback to our team. We hope next time you are in the Norwood area that you will stay with us again. Safe Travels!Thank You,Management and Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Arifa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 31 Jul 2023
Hello Arifa,Thank you for taking the time to leave a rating following your stay here at the Four Points by Sheraton Norwood. We appreciate your feedback and will be sure to pass it along to our team. Sincerely,Management and Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Don

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 26 Jul 2023
Hello Don,Thank you for taking the time to leave such a high rating following your stay with us. We appreciate your positive feedback and your ratings and comments will be shared with our management team as we work to provide the best possible guest experiences. We hope you will choose to stay with us again should your travels bring you back to the Norwood area.Sincerely,Management and Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night in town for a concert. The front desk staff was incredible very friendly. We ate at the restaurant, which was also very good. And our room was clean and we were very satisfied.
Stayed 1 night in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 26 Jul 2023
Hello Lauren, Thank you for taking the time to leave a review following your stay with us here at The Four Points by Sheraton Norwood. We're delighted to hear that you enjoyed our on-site restaurant One Bistro and that you had an enjoyable stay. We will be sure to pass along the positive ratings and feedback to our team. We hope next time you are in the Norwood area that you will stay with us again. Sincerely,Management and Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Linwood

Stayed 1 night in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 16 Aug 2023
Hello Linwood,Thank you for taking the time to leave us a positive rating! We appreciate your feedback. Thank you again for choosing us. We will be sure to pass along your positive feedback to our team. Sincerely, Management & Staff - The Four Points Sheraton Norwood

6/10 Okay

Deborah L

Travelled with family
Disliked: Staff & service
Just ok
Hotel was decent enough but the person that checked us in was rude about my daughter’s ESA dog. Vent in bathroom didn’t work. Pretty much just an average place. Ok for one night if you’re not too picky. Personally I won’t use this hotel again.
Stayed 1 night in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 31 Jul 2023
Hello Deborah L.Thank you for choosing to stay with us over the past weekend. We have checked into the issue with the bathroom vent, thank you for alerting us to that. We apologize for any misunderstanding regarding the situation with your ESA. Please allow us to clarify. Our hotel adheres to all ADA and State guidelines regarding trained service animals on property. ESA (emotional support animals) are not covered by the ADA, therefore are not allowed at the Four Points by Sheraton Norwood. Our Rooms Division Manager made an exception and allowed your daughters ESA to stay as a courtesy, as we knew the entire area was sold out due to the concert down the road. Since we are not a pet friendly property, we did need to ensure that certainly guidelines were followed including, that the ESA was not left alone in the room while you were away. Again, we apologize for any misunderstanding this may have caused during your stay. We appreciate your choice to stay with us and for providing us with you valuable feedback from your stay. Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Crystal

Stayed 1 night in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 16 Aug 2023
Hello Crystal,Thank you for choosing The Four Points by Sheraton Norwood for your recent stay. We are delighted to hear that you had a great time during your visit with us. Your positive feedback means a lot to us, and we appreciate you taking the time to leave a positive rating. We look forward to welcoming you back soon and providing another exceptional stay.Best regards,The Management and Staff - The Four Points by Sheraton Norwood

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The front desk staff was a bit standoffish. Also I called to inquire about the room booking charged to my card vs. Hotels.com and the woman at the desk told me to call from my room phone. I did and was put on hold for 10mins. She did clarify for me but the wait was ridiculous. The room was clean. The bed wasn't very comfortable. No extra roll of toilet paper in bathroom which would have been nice.
Stayed 1 night in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 12 Jul 2023
Hello Anonymous,Thank you for taking the time to leave us feedback about your most recent experience here at the Four Points by Sheraton Norwood. We are sorry that your experience this time was less than desirable, and we appreciate you taking the time to let us know. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We will share your ratings comments with our management team as well as necessary departments. We hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Management and Staff at the Four Points by Sheraton Norwood

6/10 Okay

Maurice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 5 Jul 2023
Hello Maurice,Thank you for taking the time to leave a rating from your most recent stay here at the Four Points by Sheraton Norwood. We appreciate your feedback. Sincerely,Management and Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Merri

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little nature walk associated with hotel.
Stayed 2 nights in Jun 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 5 Jul 2023
Hello Merri,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are so delighted to hear that you had an enjoyable stay and that you were able to enjoy a walk on our Nature Trail winding behind the hotel. Thank you again for choosing us. We will be sure to pass along your positive feedback to our team. We hope next time you are in the Norwood area that you will stay with us again. Safe Travels!Thank You,Management and Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Paula, Suffield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place.
Stayed 1 night in Jul 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 5 Jul 2023
Hello Paula,Thank you for taking the time to leave us a postive rating! We appreciate your feedback. Thank you again for choosing us. We will be sure to pass along your positive feedback to our team. Sincerely, Management & Staff - The Four Points Sheraton Norwood

10/10 Excellent

Leslie

Stayed 1 night in Jun 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 26 Jul 2023
Hello Leslie,Thank you for taking the time to leave a rating following your stay here with us at The Four Points by Sheraton Norwood. We appreciate your positive feedback and will be sure to share it with our team. We hope if you are back in the Norwood area that you will stay with us again. Sincerely,Management and Staff at the Four Points by Sheraton Norwood

8/10 Good

Whitney

Stayed 1 night in Jun 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 5 Jul 2023
Hello Whitney, Thank you so much for taking the time to leave a review of your most recent stay here at The Four Points by Sheraton Norwood. We are so glad you enjoyed your stay with us! We will be sure to share the positive feedback with our team. We hope to see you again soon. Safe travels!Sincerely,Management and Staff - The Four Points by Sheraton Norwood

10/10 Excellent

Dorian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 27 Jun 2023
Hello Dorian,Thank you so much for taking the time to leave a review of your most recent stay here at The Four Points by Sheraton Norwood. We are so glad you enjoyed your stay with us! We will be sure to share the positive feedback with our team. We hope to see you again soon. Safe travels!Sincerely,Management and Staff - The Four Points by Sheraton Norwood

10/10 Excellent

Judith, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and easy to access. Staff was friendly and attentive.
Stayed 2 nights in Jun 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 21 Jun 2023
Hello Judith,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are so delighted to hear that you had an enjoyable stay. Here at The Four Points by Sheraton Norwood we strive to provide a clean atmosphere as well as a pleasant and inviting experience for all of our guests. Thank you again for choosing us. We will be sure to pass along your positive feedback to our team. We hope next time you have business in the Norwood area that you will stay with us again. Safe Travels!Thank You,Management and Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Craig

Stayed 1 night in Jun 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 12 Jul 2023
Hello Craig,Thank you for taking the time to leave a rating for us! We appreciate your feedback. Hope you will stay with us again if you are ever in the Norwood area.Sincerely,Management and Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Kathleen

Stayed 1 night in Jun 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 5 Jul 2023
Hello Kathleen, Thank you for taking the time to leave us a 5 out of 5 rating! We appreciate your feedback. Sincerely, Management & Staff - The Four Points Sheraton Norwood

10/10 Excellent

Kelley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and the staff was wonderful.
Stayed 2 nights in May 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 30 May 2023
Hello Kelley,Thank you so much for taking the time to leave a review of your most recent stay here at The Four Points by Sheraton Norwood. We are so glad you enjoyed your stay with us! We will be sure to share the positive feedback with our team. We hope to see you again soon. Safe travels!Sincerely,Management and Staff - The Four Points by Sheraton Norwood

6/10 Okay

Kayla

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The property was gorgeous. The lobby, the rooms, the pool…everything was nice and for a reasonable price. The only issue we had was the bedroom. We had a suite and spent most time in the living area. When we went to bed, I had a very rough night. I’m not sure if there was a smoker in the room before we came or what but the bedding and everything smelled of cigarettes. It was clearly nicely cleaned so I dealt with it but it was rough on my allergies.
Stayed 1 night in May 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 30 May 2023
Hello Kayla,Thank you for taking the time to leave a review following your most recent stay with us. We appreciate your feedback and will be sure to pass it along to management and the rest of our team. Thank you for taking the time to let us know about the bedding issue you experienced in your room. We apologize for this issue and that we failed to meet your expectations during this stay. We do offer PURE rooms that are allergy friendly, next time you are staying with us please feel free to inform the front desk staff so we can see if we can upgrade your room to a PURE room. Thank you again for choosing to stay with us, we hope you will let us serve you again in the future. Safe Travels!Sincerely,Management & Staff at the Four Points by Sheraton Norwood

10/10 Excellent

Christopher

Stayed 1 night in May 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 20 Jun 2023
Hello Christopher,Thank you for taking the time leave a rating from your recent stay with us. We appreciate your feedback and are so delighted to hear that you had an enjoyable stay. Here at The Four Points by Sheraton Norwood we strive to provide a clean atmosphere as well as a pleasant and inviting experience for all of our guests. Thank you again for choosing us. We will be sure to pass along your positive feedback to our team. We hope next time you have business in the Norwood area that you will stay with us again. Safe Travels!Thank You,Management and Staff at the Four Points by Sheraton Norwood

10/10 Excellent

deb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very clean and wonderful staff
Stayed 1 night in May 2023
Response from Management&Staff - Four Points by Sheraton Norwood on 22 May 2023
Hello deb,Thank you so much for taking the time to leave a review of your most recent stay here at The Four Points by Sheraton Norwood. We are so glad you enjoyed your stay with us! We will be sure to share the positive feedback with our team. We hope to see you again soon. Safe travels!Sincerely,Management and Staff - The Four Points by Sheraton Norwood