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Reviews of Omni Providence Hotel

4 out of 5
Omni Providence Hotel
1 W Exchange St, Providence, RI

Reviews

8.6

Excellent

Rating 10 - Excellent. 1207 out of 2128 reviews" "
Rating 8 - Good. 479 out of 2128 reviews" "
Rating 6 - Okay. 212 out of 2128 reviews" "
Rating 4 - Poor. 133 out of 2128 reviews" "
Rating 2 - Terrible. 97 out of 2128 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything downtown.
Stayed 1 night in Apr 2024

10/10 Excellent

thomas e

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient To Federal hill, the River Walk, the Colleges. Easy walks, plenty of Dinning options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Trecia

Liked: Cleanliness, staff & service, property conditions & facilities
The connection to the mall
Stayed 1 night in Apr 2024

6/10 Okay

Christina

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service
Everything was great except the view
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Travelled with family
Liked: Amenities
Satisfactory
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though there was a system issue so they were unable to provide room cards all staff was very friendly when we needed to be let into our room.
Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni is a lovely hotel woth lots of amenities and very affordable. It is attached to a mall by a bridge from the 2nd floor, conveniently located in the downtown area, and quick walk to the Amica Center. The weekend we were there the staff was faced with the challenge of a system wide software failure preventing them from electronically checking in guests and makimg room keys. Regardless, check in was smooth and each and every time we went up to our room there was a bellhop waiting escort us and unlock the door. Kudos to you Omni staff, life served you lemons and you turned them into lemonade with what looked like grace and ease! I would definitely stay at the Omni again.
Stayed 2 nights in Mar 2024

6/10 Okay

Vanessa

Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Carly

Stayed 1 night in Mar 2024

6/10 Okay

Rita

Travelled with family
Liked: Staff & service
I felt that for a hotel that is supposed to be so nice. When I arrived my bathroom was not clean and they didn't clean rooms. The staff as very nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a computer issue which couldnt give hotel keys. The staff and everyone that was working during my stay was very Professional and handled the issue very good. Great place and a great stay.
Stayed 2 nights in Mar 2024

8/10 Good

Donna, Seabrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their electronic system was down they took care of us the best they could
Stayed 1 night in Mar 2024

6/10 Okay

Sonja

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately the pool and jacuzzi are down. Their WiFi was down so we could not have our own room keys. The staff, whom were lovely, had to walk us up to our rooms every time.
Stayed 1 night in Mar 2024

6/10 Okay

Sara

Travelled with family
Liked: Cleanliness, staff & service
Computer system was down, had to get a staff to walk with us each time we wanted to return to our room. They photocopied ID and credit card which seemed sketchy. It was our first time staying, kind of turned off by this visit.
Stayed 1 night in Mar 2024

2/10 Terrible

Laura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
All systems down at the property- could not issue us keys to a room. Had to have a hotel staff person escort us to our room every single time we left. In addition to this, the hotel PHOTOCOPIED MY CREDIT CARD without asking. When I expressed my concern with this I was told that our only option was to let them keep the photocopy or we wouldn’t be allowed to check in. The last time I checked, photocopying and retaining a copy of a credit card is ILLEGAL.
Stayed 1 night in Mar 2024

6/10 Okay

Brian J

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms were very clean. The walls seem very thin with every noise being easily heard. Being put in a room near the elevators did not help.
Stayed 3 nights in Mar 2024

8/10 Good

Steve, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay. There are great dining options a few blocks away.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael, New York City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent experience
Stayed 1 night in Mar 2024

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I prefer staying at the Hampton Inn. Free breakfast and wi-fi.
Stayed 1 night in Mar 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Anne, Livonia

Liked: Cleanliness, staff & service, property conditions & facilities
Could stand to have some modernizing in the rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short but loved the room and spacious bathroom. Plus have good dining options on side is always a huge bonus
Stayed 1 night in Feb 2024

8/10 Good

Brenda, Colorado Springs

Business traveller
Liked: Cleanliness, staff & service, amenities
The property lobby and walk to the convention center was great. I was in the East tower and the rooms were not as good as the West tower.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing staff, great location
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Stayed 1 night in Mar 2024

8/10 Good

Donna, Stony Brook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little too chaotic.. conventions in the lobby etc
Stayed 1 night in Feb 2024

8/10 Good

Silvia

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Pros: beautiful hotel, extremely accommodating and nice staff, comfortable beds, spacious rooms. Cons: breeze way between mall and hotel very dirty, felt unsafe, limited dining options and those available had a two hour wait, no microwave in room, bathroom tub had hair in drain, and pool was not available.
Stayed 1 night in Mar 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
I really love this hotel and the views of the city. I love that Starbucks is downstairs for my morning coffee. My only complaint is that getting in from the parking garage to the hotel lobby with luggage is very difficult because you have to go up stairs and there is no automatic door to help. Trying to fight with the doors, the stairs and the luggage is often very difficult.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an absolute great deal for NYE
Stayed 1 night in Dec 2023

10/10 Excellent

Alaa

Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 2 nights in Feb 2024

8/10 Good

Kim

Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Stayed 1 night in Feb 2024

10/10 Excellent

ahmad

Travelled with family
Liked: Property conditions & facilities
Nice location
Stayed 2 nights in Feb 2024

10/10 Excellent

TONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Erica

Stayed 1 night in Feb 2024

10/10 Excellent

Sonja

Stayed 1 night in Feb 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024

10/10 Excellent

Braynel

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Feb 2024

8/10 Good

Kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out. Convenient access to convention center and mall.
Stayed 1 night in Feb 2024

10/10 Excellent

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great
Stayed 1 night in Feb 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to downtown
Stayed 1 night in Feb 2024

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel. Great staff. Wish the pool was still working
Stayed 1 night in Feb 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024

10/10 Excellent

Georgia

Travelled with family
Extremely convenient for the JWU Meet & Greet; freeway close for access; Front Desk, upon checking in, we’re able to accommodate us with a room that could fit a roll-away bed.
Stayed 3 nights in Feb 2024

6/10 Okay

ANITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great foodie downtown restaurants
Stayed 1 night in Feb 2024

8/10 Good

Alyssa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024