Northwood Holidays from NZ$1,068

I stayed only two days at this hotel, and honestly I thanked God it wasn’t longer. The hotel is beautiful and well located, but that means little when the experience doesn’t meet basic expectations. I was assigned a room across the street, in the parking area. Although the room itself is nice, I felt unsafe since that area has open access to anyone at any time. This made it very difficult to relax or rest. The sleeping experience was one of the worst I’ve had in a hotel in a long time. From the first night, the pillow was extremely uncomfortable, with poor support and uneven filling. I requested two additional pillows through room service, but they were even worse. The fitted sheet was also in very poor condition, covered in pilling, which felt unpleasant. I ended up removing it and using only the top cover. The next day, the virtual assistant (Ivy) asked about my stay. I reported the issues with both the sheets and the pillows. They only addressed the sheets, saying they would replace them, but they never did; they simply made the bed without changing them, as everything looked the same that night. There was no response regarding the pillows, which were the main issue. Also, for a hotel at this price point, housekeeping is only provided upon request, which is not ideal. The second night, I barely slept a few hours. I was relieved to leave that same day.

The room is basic but clean and a good size for SF. The staff was very nice and welcoming.

Great service. Room clean. Shower was great and the breakfast delish much to choose from. Thank you.

The room and facilities were very clean, the staff were friendly and attentive, and the price was great!

I highly recommend this hotel