Northwest Point Hotels, West Bay

"The staff was super pleasant and kind - especially the front desk staff. I guess my biggest gripe is that the pool area isn't very inviting. It's not well lit at night and just generally felt like it needed tlc. The restaurant doesn't have much of a vibe and the food is bland but fine. The coffee sucks but it is what you expect at a hotel. It is on the far south side of 7MB so expect long walks but we already knew about that so it was no big deal for us.. we did like our stay here but I think next time we'd just do an Airbnb with some amenities like kayaks or paddle boards. They do give beach chairs and towels though!"

"Everything looks amazing.. Big rooms and exelent service"

"Everything is great"

"My family and I had a great time loved the condo great place to stay- owner was responsive- "

"I was only staying one night and there was no dining room available but the staff were very helpful directing me to a sister hotel which was a very good standard. My room was extremely clean and very comfortable, would definitely recommend. "

"We had great time "

"Broken toilet half way through our stay. One outside staff member was very slow on taking orders and was rather unresponsive to trying and getting our order placed. Eventually we got our waters and Nacho's but the tortillas were all very soggy and said it was probably because the staff that delivers the orders took it to the wrong location. We did notify the senior hotel staff members but in the end, it didn't appear things changed with the waitress. She made excuses that it was due to the larger reserved area for a party taking up all of her time. We did notify the supervisor to let him know she needed help but it appeared that didn't happen and we were just offered free drinks from the bar but we declined because we don't drink alcohol. "

"The hotel was mixed: when we arrived, the reception was behind a locked door. We had no idea where to go. Once we found reception, they were nice and helpful. It was clean, the ac worked just fine. You had to cross a major highway to get to the beach. There was a note in the room disclaiming liability for theft, death, injury. So, because they did not assume responsibility for theft, and there was no safe, we did not have the room cleaned. There was no hold bar in the shower nor into the 9 inch pool area. The pool was nice, few there between 10 and one pm but afterward crowded with kids. The hotel was near restaurants. "

"Staff friendly. Hotel clean. Only draw back is beach staff for water sports and rental. Very rude and arrogant. Not the type that make you want to do any booking or activity with them "