Northwest Pensacola Hotels, Pensacola

"Room was left open and unlocked by staff while we were away for the day. No follow up from staff about the reason."

"Amazing location! Beach view was stunning. Many options for breakfast. Jim at front desk was very helpful during our stay. Thank you Hampton Inn for your friendly staff, everyone one we came into contact with was friendly and helpful. "

"The staff was very friendly and the room was clean and spacious. It’s in a good area. The reason for the poor review is that the fire alarm went off for the entire hotel around 9pm. That’s not an issue to me for an actual emergency, but there wasn’t one. No one on staff addressed or instructed anyone there as to what was going on, or assisted guiding anyone I could see in exiting the building. There was no follow up after the fact to confirm that all was well, or to see if anyone needed help back up or room keys replaced (several families rushed out of their rooms without their room keys and were locked out) people just dissipated back to their rooms when the alarms finally stopped if they had that option. If this had been an actual emergency I don’t believe anyone there had a plan. I asked the evening and morning managers what happened. Don’t expect details if it was due to a crime or individuals medical emergency, just a general explanation. Neither knew and wrote it off to someone vaping in the hall or trying to smoke a cigarette. I don’t think the morning crew even knew what I was talking about. I was there on a work trip and have to be up very early. The entire hotel was “evacuated” and no one could provide an explanation as to why. I’m thankful it was seemingly a false alarm, but needless to say I did not rest easy the rest of night and would not put my safety in their hands again. "

"Loved the resort! The rooms were nice, clean and spacious. The staff were very friendly and attentive. The bartender Taylor was absolutely amazing, lemon drops were perfect! The bartenders near the pool: Pete, Jackson and Marshall were also amazing and funny. Our waitress on the 1st day Faith was so sweet. Heated pool was great, the beach was beautiful and the resort is near a lot of great restaurants and not far from the airport. I would definitely book at this resort again."

"Clean room Staff was very friendly and polite. Overall a nice cozy feel. Nothing to wow you, but it was a nice spot close to the main attractions right across the bridge. "

"Breakfast as pretty tasty. Had cheesy hasbrowns which is good and different for a choice hotel. Seems little rough and worn in place but did its job for the night anf everything worked."

"The hotel carpet is absolutely disgustingly dirty in hallways. Our door looked like someone had tried to pry it open at the lock. Inside paint was chipped everywhere. While we were there the first night there was a racket and my son saw a half clothed man handcuffed by cops right outside our bedroom door. Quite scary. We barricaded in for the rest of our nights and swore to never return to this particular hotel. The breakfast (which we only had one morning) was not as plentiful in options as many other buffet but it was clean and the gal who worked in there was particularly pleasant and conscientious. "

"The hotel location was great, close enough to the restaurants and pier without being right in it all. The staff was great, room was clean with beautiful views of the beach."

"Breakfast is outstanding "