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Reviews of Ramada by Wyndham Michigan City

2.5 out of 5
Ramada by Wyndham Michigan City
5820 S Franklin St, Michigan City, IN

Reviews

4.8
Rating 10 - Excellent. 77 out of 906 reviews" "
Rating 8 - Good. 148 out of 906 reviews" "
Rating 6 - Okay. 141 out of 906 reviews" "
Rating 4 - Poor. 199 out of 906 reviews" "
Rating 2 - Terrible. 341 out of 906 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

Colin

Disliked: Cleanliness, property conditions & facilities
Dirty. Just, dirty.
Stayed 1 night in Apr 2024

4/10 Poor

McLeod

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Marcel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024

2/10 Terrible

Alexis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived there was no one at the check-in desk, took them ten minutes to respond and then assist us. When we got the room key we went to find our room and after walking the entire building we went back to the front desk and then they told us we had to access our room from the outside of the building. When we entered the room it was a queen, not a king as we had booked and the curtain from the bottom up did not hang all the way down to the floor so if someone walked by outside and looked under the curtain they could see into the room. The nightstand drawer was also broken. We then called and asked to move rooms inside the building because we did not feel safe. The hot tub was broken and was even colder than the pool itself. Also, there were no towels provided in the pool area. The next day they came around and asked us a half hour before the checkout time if we wanted to book another night almost feeling rushed to leave. Overall it was a terrible experience.
Stayed 1 night in Mar 2024

6/10 Okay

Sharron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had rooms that were right off the pool. It was very nice having dinner with our whole family right there poolside. It is very convenient as the kids swam , we played games and had a great time. It was well worth it.
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lighting and hallways were a bit creepy. All the unmade rooms did not do much for the brand name. Made us feel unsafe.
Stayed 1 night in Jan 2024

6/10 Okay

Peggy

Travelled with family
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
Dear Peggy,Thanks for your review for your recent stay at our hotel.we appreciate your feedback.thanks

6/10 Okay

Peggy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is trying to improve . Rooms could be cleaner . I had no towels my whole stay staff did not care
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
Dear Peggy,Thanks for your review for your recent stay at our hotel.we appreciate your feedback. we do care and any missing item we provide at door till 9:00PM. sorry if staff may have missed itthanksthanks

4/10 Poor

Peggy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jorge

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel ever
I be using hotels.com for a long time and this is the worst hotel I ever stayed no front desk you have to wail for them the breakfast in the morning was a joke the bread was all bad already
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
Dear Peggy,Thanks for your review for your recent stay at our hotel.we appreciate your feedback. we will check what was incorrect at that day.thanks

2/10 Terrible

Noah

Disliked: Cleanliness, staff & service, property conditions & facilities
I cane here to this hotel many time hoping i can enjoy the service i booked that have a hot tube but every time i cane here is closed because of aome people booked it or only open until 10 pm or sunday is closed , and today the receptionist told me is closed because nobody is using it, i book this hotel for the hot tube and i don’t get what i paid for .
Stayed 1 night in Nov 2023
Response from GM on 17 Jan 2024
Dear Peggy,Thanks for your review for your recent stay at our hotel.we appreciate your feedback.thanks

8/10 Good

Charles

Stayed 1 night in Nov 2023
Response from GM on 17 Jan 2024
Dear Charls,Thanks for your review for your recent stay at our hotel.we appreciate your feedback.thanks

4/10 Poor

Jacob

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I would say the TV not working was the worst part, but their customer service is worse than that. They don’t pick up their phone which we needed them to do when my boyfriend lost his retainer. Instead of promptly sending it to him they demanded he send them a prepaid envelope in order to send it. He opted to drive the full hours there and back as he needed it immediately. Trust me when I say that if you stay here please make sure you have everything before you leave.
Stayed 1 night in Nov 2023
Response from GM on 21 Nov 2023
Dear Guest, Thanks for your feedback on recent stay at comfort inn. we really appreciate your business and we will work on your suggestion.

4/10 Poor

Gloria

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Poor lighting
Stayed 3 nights in Nov 2023
Response from GM on 21 Nov 2023
Dear Guest, Thanks for your feedback on recent stay at comfort inn. we really appreciate your business and we will work on your suggestion.

6/10 Okay

Roger

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 4 Nov 2023
Dear Guest,thank you for your time to provide feed back on your recent stay at our hotel.we really appreciate your business.thanks

2/10 Terrible

Myroslaw

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand that you get what you pay for, but even on a budget, and even for Michigan City, this was an awful experience, from the cigarette-reeking room to the filthy common areas. Avoid literally at all costs.
Stayed 1 night in Oct 2023
Response from GM on 21 Nov 2023
Dear Guest, Thanks for your feedback on recent stay at comfort inn. we really appreciate your business and we will work on your suggestion.

4/10 Poor

Silvia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 21 Nov 2023
Dear Guest, Thanks for your feedback on recent stay at comfort inn. we really appreciate your business and we will work on your suggestion if you can provide on following email. thanks ramada.micity@gmail.com

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 24 Oct 2023
Dear Guest,thanks you for your feedback on your recent stay at ramada inn.we really appreciate your business.thanks

2/10 Terrible

Myah

Disliked: Cleanliness, staff & service, property conditions & facilities
The WiFi didn’t work my whole stay and people was arguing the whole time in the next room and the room wasn’t cleaned right
Stayed 1 night in Oct 2023
Response from GM on 24 Oct 2023
Dear Guest,thanks you for your feedback on your recent stay at ramada inn.we really appreciate your business.thanks

2/10 Terrible

Darryl

Travelled with family and small children
Disliked: Amenities
They had bed bugs and roaches
Stayed 2 nights in Oct 2023
Response from GM on 24 Oct 2023
Dear Guest,thanks you for your feedback on your recent stay at ramada inn.we really appreciate your business.thanks

4/10 Poor

Ted

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was dirty. The shower stopper wouldn't stay open. The hair dryer was missing. I tried to call the front desk 3 times about these problems - but no one answered.
Stayed 1 night in Oct 2023
Response from GM on 19 Oct 2023
Dear Guest,sorry for the issue you had on your last stay at hotel. we sincerely apologize for this and we will make sure this issue don't happen again.thanks.GMComfort inn and suites

8/10 Good

PAUL

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Was mostly ok just a couple spiders and another crawling bug couldn't get my points for Wyndham rewards cause i didn't reserve through them.
Stayed 1 night in Oct 2023
Response from GM on 19 Oct 2023
thanks for your feedback for your recent stay.we really appreciate your response.thanks

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For starters, the property was very run down, poor maintenance and dirty. The curtains looked like they haven't been changed in years. The beds had bed bugs! The pool was dirty and had black stuff in it. In addition, there were cracked high out of their mind chilling right outside of the hotel. After two hours, I checked out! I demand some reimbursement for that bad experience. I'm not a high standard person; I don't expect luxury, however, it's completely unacceptable and disgusting to have a room invested with bed bugs and have crackheads just chilling doped out of there mind.
Stayed 1 night in Oct 2023
Response from GM on 19 Oct 2023
Dear Guest,sorry to hear about your issue with recent stay at hotel. we will check on issue on this.thanks

2/10 Terrible

Dennis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub was cold. Lighting was poor. Shower soap holder was broken off with sharp edges. The bases of the lamps were rusty. The area by the front desk was cluttered and poorly appearing.
Stayed 1 night in Oct 2023
Response from GM on 19 Oct 2023
Dear Guest,sorry to hear about your issue at hotel during recent stay. we will work on the issue what you listed.thanks

4/10 Poor

Robert

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 19 Oct 2023
Dear Guest,Thank you for your feedback on your recent stay. we appreciate you business.thanks

4/10 Poor

Theresa

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Room lock damaged, Stale cereal, loud neighbors
Stayed 1 night in Oct 2023
Response from GM on 19 Oct 2023
Dear Guest,thanks for your feed back on recent stay. we will work on room lock and fix it. Cereal can not be stale as its come from company only we put out in dispenser and we refresh every week. also sorry for loud neighbors, if any issue you could have called front desk

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
thank you for your online review.happy to see you liked to stay with us on your stay.thanks

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from GM on 2 Oct 2023
thank you for your online review.happy to see you liked to stay with us on your stay.thanks

8/10 Good

Jaime

Stayed 1 night in Sep 2023
Response from GM on 19 Oct 2023
Dear Guest,Thanks for your feed back on recent stay.we really happy to hear about your stay.thanks

2/10 Terrible

Sheila

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I was very unhappy. The hotel lobby chairs had dir
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

Noelle

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 21 Sept 2023
I did not see information on your feed backthanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The microwave didn”t work. There was a fork and other trash behind the dresser. The curtain was just hanging there, not on a rod.
Stayed 2 nights in Sep 2023
Response from GM on 21 Sept 2023
Dear guest,thanks for your online survey.sorry to hear issue you had. by contacting front desk could have resolve your issue.thanks

2/10 Terrible

Patricia

Stayed 1 night in Sep 2023
Response from GM on 21 Nov 2023
Dear Guest, Thanks for your feedback on recent stay at comfort inn. we really appreciate your business and we will work on your suggestion if you can provide on following email. thanks ramada.micity@gmail.com

2/10 Terrible

Pam

Stayed 1 night in Sep 2023
Response from gm on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to check in. Friendly staff but place is old and tired. Looks like they are starting to remodel or redecorate
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

4/10 Poor

robert

Disliked: Cleanliness, property conditions & facilities, room comfort
very dissappointed
room was terribly run down
Stayed 1 night in Sep 2023
Response from gm on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

william

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This should have been a nice place to stay. It was very dirty every where. The place had the lights turned off, the associated restaurant was closed, the pool area had not been picked up, the hair dryer was dangling on a screw, the toilet paper holder was missing. If I were Ramada I would pull this franchise.
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

4/10 Poor

James

Travelled with family
Disliked: Property conditions & facilities
Had two unusable rooms. Tv didnt work in first, door wouldn't open on second. Shower curtain in last room was moldy. By that point i was too tired to care.
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
So-so at best, but good night's sleep
Just adequate overall. The pillows were wonderful. Brand new, I think. But the rest was so-so at best. Room looking onto the swimming pool. The curtains wouldn't stay closed. I would have been very exposed had I not had a carabiner on my keychain that could keep the curtains together. Much needs repairs. You get what you paid for. I slept well. The sheets were clean, but had a couple of holes. But, it was all I needed for the night. Scanty breakfast.
Stayed 1 night in Aug 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

FABIOLA

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was traveling from Boston to California fo Job relocation. I drove my car and it was a journey. I stay in New York on Friday night because it was a Labor Day weekend. Saturday I drove about 11 hours until I got the Michigan. I stopped and I booked a Ramada Inn Hotel to stay for the night and keep going the next day. I pay $160 through Expédia online and I believe Expedia should refund me back my money and I going to say why. I stay all night long and I couldn’t sleep until the morning because of bedbugs. They ate me a live for the night. I took pictures and I showed them to the front desk and the poor lady on the front desk was sympathize with me but she said there is nothing she can do. I believe this should close period. I am going to do everything I can to make sure other people are aware of this place through the social media so they don’t have to experience a situation like mine.
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book here.
After a lengthy check in, we walked through what looked like a very dated and abandoned hotel. Most of the lights were off and it wasn't even past 8pm. Very dirty, dead bug littering the floor in areas. We immediately checked out and went to a different hotel 10min away.
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
1/2 out of 5 stars
Pool area was dark & said closed. Hot tub was down. Dark building. Breakfast was extremely limited. Restaurant was closed. No fitness center. Closed. No hair dryer. No phone or clock. Table & TV were dirty. Hallway floor was dirty & smelled bad. Fridge/bed/microwave was nice. Push mower in hallway. Fire extinguisher missing. Poor Wi-Fi. No room service anywhere for days. It was like a ghost town. Very displeased. Would not recommend. Not as advertised.
Stayed 5 nights in Aug 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

Keyetta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very much outdated, blinds in our room were broken, the room was being powered by two extension cords, one underneath the tv and the other behind the bed making it almost impossible to charge our phones. Our neighbors were fighting loud at the latest hour or the morning.
Stayed 1 night in Aug 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

4/10 Poor

Jon

Travelled with family
Disliked: Staff & service, room comfort
Limited pool time
Pool and hot tub only available 4-11. Breakfast very poor. But place was good looking.
Stayed 1 night in Aug 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

6/10 Okay

Rodney

Stayed 1 night in Aug 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value. A little dated, but great for what we wanted. Nice breakfast. Definitely get a room with pool view!! Very friendly staff.
Stayed 2 nights in Aug 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

Tim

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
the carpet was filthy we were on the 2nd floor could not see lighting in the hallway was poor!! the grass & bushes outside the building haven't been cut or trimmed for weeks.
Stayed 1 night in Aug 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

Norma

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was not every clean, the bathroom door had a huge hole like someone punch it, and it was cover with a black tape the carpet was dirty, also the last night we where the when outside to some a cigarette at 5am and when we try to get back in our room the key card was not working. Had to go to the front desk to get the key card reactivated
Stayed 2 nights in Aug 2023
Response from GM on 26 Sept 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Ramada Inn Michigancity. Your feedback about about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,