Northwest El Paso Hotels, El Paso

"Shower water clogged up in the tub. Didn’t go down until the following day. 🙁"

"Pool not maintained, bathroom- stained tub and rusted drains, carpet stained. Property need a remodel ASAP"

"Sometimes you just go to a property on an off day and sometimes you just have a bad experience that is not the norm and I feel like that's what happened to me so I don't want to paint this as a nightmare hotel. The common areas are REALLY REALLY nice. The bar, the restaurant, the pool & Jacuzzi. The Jacuzzi wasn't hot when I wanted to get in around 8pm. They tried their best to heat it up but it takes some time so I ended up going to bed before it got hot. A bummer but they at least did something about it to try to make it work out for me. It seems like the rooms are very hit or miss. Mine was pretty nasty if I'm going to be honest. I had a king bed room and the furniture was chipped, stains on the carpet and the bathtub had black mold, paint in it, rust around the drain (no drain cover) and chips in the actual tub. That was my second room since there were some kind of bugs in the bed in my first one. The next morning I saw some rooms that had double beds that looked really nice so, maybe get a room with double beds and you'll be better off The staff was great, They hire very cool people. There were apologies and they were super nice. The next day it looked like they had the Jacuzzi working and people were having a really nice time out there so like I said, I think maybe I just had an uncharacteristically bad experience that isn't the norm. But I'd say the quality of the rooms don't match the quality of the common areas so be prepared for that shocker."

"Room was very dirty. There was hair in the shower, stains onthe walls/ shower curtains, stains on the blankets, cigarette burns on the comforters, mold in the coffee maker, and it smelled like sewer. Horrible stay. Never again!"

"No information on the bar. The room had a weird smell to it. The beds were doubles and Im 6'2 260 and it was way too small for 2 people. The maid knocked on my door at 9am and checkout was at 12. The vending machines didnt work"

"No hot water, the room wasn’t clean the door didn’t close properly"

"Clean rooms. Friendly staff. Breakfast was delicious. Bar area was elegant, yet very welcoming. "

"Clean room. Awesome art throughout. Breakfast was decent. Love that there is free coffee and sodas during the stay. Meditation room with massage chairs was awesome. We recommend. "

"Dirty, unsanitary and smelt "