Northside Hotels, Kalamazoo

"I booked a king suite and after checking in and entering the room, it was NOT a suite but rather just a king room with no chairs or sofa. The night staff person was very cordial but said that there were no king suites available. What is the purpose of reserving a particular type of room only to find out that none is available? We were given a substandard room that looked like a construction zone! I was refunded a seemingly small amount for the inconvenience, but I believe I should have been refunded the entire amount of the room to which we were assigned. I've stayed at this property many times but will probably stay again: there is no guarantee that I'll be given the room I booked. Thank you."

"Staff great Very accommodating Need new carpet Good breakfast "

"we wish there would have been either waffles or pancakes along with the breakfast and mild or light roast coffee available. the room was great and accommodating, lots of room."

"Nice quiet area, nice pool and hot tub area."

"Small pool, breakfast was less than blah and never changed, but rooms were big and nice shower. House keeping would take dirty towels, but not restock them. Did not restock toilet paper or tissues. No pool towels available, they gave you wash clothes in place of them. "

"Our room didn’t have hot water during our stay. We couldn’t shower, hand washing was with freezing water. The hot tub was empty, they didn’t even tell us when we checked in. We went to the pool and saw it was roped off. Went and asked front desk, and she said “oh yeah, I think we are waiting on a part”. I would think they would tell us this when we were checking in. When we told front desk about the hot water, she asked if we were Marriott Members, I said no. Then said because we booked with Expedia, we would need to talk to them about our issues and they would contact hotel. We may receive a portion of our money back in 30 days. Hotel was loud, kids were outside our room super loud at 3am. Pillows were very cheap, beds not comply. I never write a review about a hotel. I just had to share this. I would never go back to this place again. "

"Terrible experience with Xperia and property. We booked and paid for our stay in advance. Live 3 hours away, upon arriving around 10 pm we were told that Xpedia overbooked there hotel and they had no rooms available. We had to scramble in an unclean and what looked like unsafe property at almost midnight. Absolute terrible and unsafe experience for our family."

"Late breakfast for most event participants "

"Stay was okay! Excellent coffee 👌👌 Outlet beside bed didn’t work, ants in the room, shower leaked all over the floor. "