Nice location -- a short walk to King Street and Waterfront, only a 1.5 mile walk to Waterfront, But, if you can't walk, they have an excellent shuttle service that takes you anywhere within 2 miles (which the Waterfront fits). Staff for the most part, were very good. Except, two instances. I asked for a cab pick up, then went back to confirm it was done the next day. It was not. If I had not checked on it, I would have had no cab in the early morning hours to the airport. The other item. I advised them that my room air conditioning was not working. The room temp remained at 80 degrees. I asked at the front desk for it to be looked at when I was in meetings. Came back after 5 PM, and it was not fixed. Since I was leaving the next day, I did not bother to call. But, when I told the person at the front desk of the issue, he did not really appear to be concerned that I had to sleep in 80 degree room. I really go no sense of an apology or sorry for the inconvenience.