Courtyard

Reviews of The Westin Alexandria Old Town

4 out of 5
The Westin Alexandria Old Town
400 Courthouse Sq, Alexandria, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 656 out of 1006 reviews" "
Rating 8 - Good. 237 out of 1006 reviews" "
Rating 6 - Okay. 58 out of 1006 reviews" "
Rating 4 - Poor. 25 out of 1006 reviews" "
Rating 2 - Terrible. 30 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James, Farmington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a top quality experience. The staff was great and we were made to feel welcome during our visit.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location nice stay
Stayed 1 night in Mar 2024

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Mar 2024

10/10 Excellent

Shavonne, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 1 night in Mar 2024

8/10 Good

carl, fort smith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Ac was noisy so we had to move rooms but it worked out great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

TaNisha

Liked: Cleanliness, staff & service, property conditions & facilities
Asked for a microwave and it was brough right away. Food in hotel was good. Drinks in lobby were not fully stocked though.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and valet was great as well. Restaurant in hotel served good food and drinks
Stayed 2 nights in Feb 2024
Response from KULDEEP on 3 Mar 2024
Dear Terrance, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back shortly.

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with a great staff and wonderful restaurant. I highly recommend.
Stayed 2 nights in Feb 2024
Response from KULDEEP on 22 Feb 2024
Dear Kimberly, Thank you for taking your time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back in the near future. Thank you

10/10 Excellent

Travis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a excellent time there, and the breakfast was delicious. I’d definitely recommend this place.
Stayed 1 night in Feb 2024
Response from KULDEEP on 21 Feb 2024
Dear Travis, Thank you for taking your time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back in the near future. Sincerely,

8/10 Good

Avraham

Business traveller
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 7 nights in Feb 2024
Response from KULDEEP on 23 Feb 2024
Dear Avraham, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back shortly.

6/10 Okay

Michele

Business traveller
The room looks nice and the bed is comfortable. But the heating is super noisy, the tub does not hold water (only showers for you!), and the robe is not a bath robe, but a worn out lounge robe.
Stayed 2 nights in Feb 2024
Response from KULDEEP on 14 Feb 2024
Dear Michele,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Thank you for staying at Westin AlexandriaThank you

10/10 Excellent

MARIA

Business traveller, Travelled with pets
Liked: Amenities, property conditions & facilities
Impeccable staff literally felt like home from the minute I arrived until the minute I left. Thanks. Value worth the cost and I think it was not expensive so it was pleasant too
Stayed 1 night in Jan 2024
Response from Yohannes on 30 Jan 2024
Dear MARIA, Thank you for taking your time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back in the near future. Sincerely,

10/10 Excellent

Bryn

Stayed 2 nights in Jan 2024
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back in the near future. Sincerely,

4/10 Poor

Jason, RIDGEWOOD

Disliked: Staff & service, property conditions & facilities
Credit card machine was nothing working properly I was being asked to use a different card I said there’s nothing wrong with my card. Three other people is having the same problem
Stayed 1 night in Jan 2024
Response from Sheela on 30 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will share and coordinate this with our staff members. Again, Thank you for staying at Westin Alexandria

10/10 Excellent

Kristine

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,

8/10 Good

Judith, NEW YORK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some issues with no cold water coming out of the faucets in both the shower and the sink. We had to be careful not to burn ourselves until we could adjust the temperature.
Stayed 7 nights in Dec 2023
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,

10/10 Excellent

Reuel James Peck,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was very clean and comfortable!! The staff was super friendly and helpful!! It was a short walk to the metro and an easy walk to shops and restaurants. We love the fact that it also has a restaurant onsite that we used when the weather was bad and we didn't feel like going out.
Stayed 3 nights in Dec 2023
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,

6/10 Okay

rachelle

Liked: Cleanliness, property conditions & facilities, room comfort
IT WAS OK.
THE FRONT DESK WAS INPATIENT WITH ME LOCATING MY ID. MY TV DIDNT WORK IN THE ROOM, BUT SOMEONE CAME TO FIX IT. ROOM SERVICE CAME TO CLEAN THE ROOM. I DECLINED SERVICE BUT THEY STILL HAD TO COME INTO MY ROOM AND "CHECK IN" ON MY PHONE. I WISH THEY STAYED OUT OF MY ROOM DURING MY STAY.
Stayed 2 nights in Dec 2023
Response from Sheela on 10 Feb 2024
Dear Rachelle,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will share and coordinate this with our staff members. Again, Thank you for staying at Westin Alexandria

10/10 Excellent

bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clay and gabby at FD were absolutely wonderful!!! Can't wait to come again
Stayed 1 night in Dec 2023
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,

8/10 Good

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,

10/10 Excellent

Sandy, Simpsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in the DC area.
Stayed 2 nights in Dec 2023
Response from Sheela on 9 Dec 2023
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Thank you for staying at Westin Alexandria!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Staff was attentive and courteous. Room was clean and bed was comfortable. Love that check out is at noon. Be aware of the $40 charged for valet parking. It’s not included in the hotel booking charge.
Stayed 1 night in Dec 2023
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,

10/10 Excellent

Kimberly, Mechanicsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Nov 2023

10/10 Excellent

Cheran Cordell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable night’s sleep. Would stay there again.
Stayed 2 nights in Oct 2023

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and quick check in Charlotte was very helpful. Room was clean had view of roof to nearby building refrigerator did not work. Water pressure and rain shower were great. Housekeeping was amazing and helpful. On final night restaurant closed early without notification. Had to go out in search of food after a long day. The breakfast at the restaurant was tasty and the staff were great.
Stayed 2 nights in Nov 2023
Response from Sheela on 9 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and will recommend to others.
Stayed 6 nights in Nov 2023

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!!
Stayed 1 night in Nov 2023
Response from Sheela on 9 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eleanor D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything above and especially the shuttle bus person who worked the evening shift. He was awesome!!
Stayed 4 nights in Oct 2023
Response from WENDELL on 11 Nov 2023
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Thank you for staying at Westin Alexandria!

10/10 Excellent

Randy

Stayed 2 nights in Oct 2023
Response from Sheela on 9 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Wendell on 11 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay at the hotel was wonderful. The staff was very customer friendly. Would definitely come back.
Stayed 2 nights in Oct 2023
Response from wendell on 11 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from WENDELL on 11 Nov 2023
hanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kimberly, West Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff members were courteous and it was in a convenient location. The free shuttle was an extremely convenient way of traveling to the harbor and taking water taxis to other local sites. The restaurant has excellent dining options and reasonable prices. One draw back is the $40 per night cost to valet park…that is a steep per night added cost. Overall, I highly recommend this property and will be staying here when I am back in town.
Stayed 1 night in Oct 2023
Response from WENDELL on 11 Nov 2023
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Thank you for staying at Westin Alexandria!

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from WENDELL on 11 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Wendell on 18 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Delilah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Wendell on 9 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth, Baltimore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean safe expensive
Stayed 1 night in Oct 2023
Response from WENDELL on 10 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Christopher

Liked: Room comfort
Stayed 2 nights in Sep 2023
Response from Wendell on 4 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from WENDELL on 21 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are incredibly kind and helpful. Great restaurant and beautiful hotel.
Stayed 2 nights in Sep 2023
Response from Wendell on 18 Sept 2023
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Thank you for staying at Westin Alexandria!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Stayed 3 nights in Aug 2023
Response from Wendell on 5 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Donald E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but...
Very nice hotel, but the Mobile Key advertised never worked, despite repeated attempts by hotel pesonnel to get it to work. Also, since valet parking was $40, the main desk recommended parking garages nearby, but only one was open on the weekend. Street parking nearby was all two hours only even on Saturday. Also, be aware that even though this is called estin Old Town Alexandria, it is NOT in Old Town. It is a good 30 minute walk to Old Town from the hotel. They do have a free shuttle service but you might have to wait 10-20 minutes depending on demand.
Stayed 1 night in Sep 2023
Response from WENDELL on 11 Nov 2023
hanks for staying with us. We appreciate your feedback!

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Fantastic and accommodating front desk staff!! The outside and the lobby were so well-kept and modern. The room just wasn’t. They added a waterfall/handheld shower-head, that didn’t belong in a tub shower - so water went everywhere, at first. I think it’s fine, if you just need to be in that location but, the rooms are nothing special.
Stayed 1 night in Sep 2023
Response from Wendell on 5 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Delores, Clint

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location -- a short walk to King Street and Waterfront, only a 1.5 mile walk to Waterfront, But, if you can't walk, they have an excellent shuttle service that takes you anywhere within 2 miles (which the Waterfront fits). Staff for the most part, were very good. Except, two instances. I asked for a cab pick up, then went back to confirm it was done the next day. It was not. If I had not checked on it, I would have had no cab in the early morning hours to the airport. The other item. I advised them that my room air conditioning was not working. The room temp remained at 80 degrees. I asked at the front desk for it to be looked at when I was in meetings. Came back after 5 PM, and it was not fixed. Since I was leaving the next day, I did not bother to call. But, when I told the person at the front desk of the issue, he did not really appear to be concerned that I had to sleep in 80 degree room. I really go no sense of an apology or sorry for the inconvenience.
Stayed 7 nights in Aug 2023
Response from Wendell on 5 Sept 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will share and coordinate this with our staff member. Again, Thank you for staying at Westin Alexandria

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
@mazing
Stayed 2 nights in Aug 2023
Response from Wendell on 29 Aug 2023
Thanks for staying with us. We appreciate your feedback!