Exterior

Reviews of Best Western Fairfax

2.5 out of 5
Best Western Fairfax
3535 Chain Bridge Rd, Fairfax, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 414 out of 1011 reviews" "
Rating 8 - Good. 312 out of 1011 reviews" "
Rating 6 - Okay. 144 out of 1011 reviews" "
Rating 4 - Poor. 73 out of 1011 reviews" "
Rating 2 - Terrible. 68 out of 1011 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Angelica

Travelled with family
Liked: Cleanliness, staff & service
Standing light did not work. Was very noisy late at night
Stayed 1 night in Mar 2024

8/10 Good

Jen-Lian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Elizabeth

Business traveller
Disliked: Staff & service
The person at the desk was a bit rude and impatient.
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 1 night in Mar 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

FNU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and nice
Stayed 1 night in Mar 2024

10/10 Excellent

Ghanshyam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 1 night in Mar 2024

6/10 Okay

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Deliveries in the middle of the night due to me being in the corner where all the supplies were. Very noisy with carts coming out for cleaning at 7:30 AM. Breakfast was clean and pretty good. Service was OK but messed up on my reservation could not get in my room Sunday night Had to buy another night for Monday was not too happy
Stayed 4 nights in Mar 2024

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Black mold on our bed

8/10 Good

Madelynne

Travelled with family
Liked: Cleanliness
Set up motel style where you access the rooms from outside. There was a major problem with the card key machine when I arrived and I wasn’t able to enter my room unaided until very late the first evening. No privacy sheer curtains, only blackout curtains so if you wanted to let light in anyone walking by could see into your room. Our room wasn’t cleaned during our stay, not sure if that’s something you have to request or just a mistake by housekeeping. Also the room felt very hot set at 68 degrees, we’re guessing because the air unit was positioned right by the window and the temperature gauge was being thrown off by the cool outside temp. Not the nicest budget room I’ve been in my any means but not horrible. For the price relative to the area I was happy with it. The beds were clean even upon close inspection which is what’s most important to me.
Stayed 2 nights in Mar 2024
Response from Management on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean
Stayed 1 night in Mar 2024
Response from Management on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Majid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, simple, clean room. Better than average breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Charlene, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast with lots of choices. Quick check-in.
Stayed 2 nights in Feb 2024

8/10 Good

Tomas joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Easy access, plenty of parking, friendly staff.
Stayed 4 nights in Feb 2024
Response from Management on 8 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 8 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Ojie

Travelled with family, Business traveller
The tv remote control was not working and no one cared. The building is older than what is advertised
Stayed 1 night in Feb 2024

10/10 Excellent

Erich

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Management on 8 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Deborah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the eye surgery center. The staff was very pleasant and helpful. Nice selection at the free breakfast, and lady working the breakfast bar was very nice. Room was clean but the beds were not very comfortable, hard. But for the price, you can't have it all. Thank you, saved us a long commute in rush hour traffic, and my husband was able to rest a while after his surgery before check out.
Stayed 1 night in Feb 2024
Response from Management on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Silvia Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2024
Response from Management on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast was delicious!
Stayed 5 nights in Jan 2024
Response from Management on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Alexis

Stayed 1 night in Jan 2024

6/10 Okay

Yvonne

Travelled with partner
N.A
Stayed 1 night in Jan 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Everything was fine.
Stayed 2 nights in Jan 2024
Response from Management on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Shynggys, Almaty

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super old hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents stayed here for 4 nights at Christmas and they were very happy with everything. They especially loved the breakfasts! One of the best breakfast bar's they could remember! The room and bed were comfortable as well.
Stayed 5 nights in Dec 2023
Response from Management on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room's thermostat was easy to adjust. The room was warm (on a cold day in January) when we arrived. Staff was nice. This was about 2.5 miles from the EagleBank Arena where we were attending an event. Easy drive. LOTS of eating places along the highway.
Stayed 2 nights in Jan 2024

6/10 Okay

Laurie

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Denise

Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel
Stayed 1 night in Jan 2024

8/10 Good

FRANCIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Hud

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay. The breakfast options were nice and room was clean and quiet
Stayed 2 nights in Jan 2024

10/10 Excellent

Randa

Stayed 2 nights in Dec 2023

8/10 Good

Carlos, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented 3 rooms, two of the rooms were ok, but the 3rd was not cleaned properly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Wiliam

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

christine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Location was ok for my need and the breakfast was adequate. But the hotel has no elevators. The rooms get noisy from the outside cleaning people pushing carts through the pavement. Ironing board was broken. Very cheap quality blanket provided, no comforters. Not worth the price.
Stayed 3 nights in Dec 2023

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Management on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 703-591-5500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

James

Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Anne-Marie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Sungwon

Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We had a great stay. The staff were welcoming, friendly, and professional. The room was clean and everything functioned as one would expect. The breakfast bar was delicious. I definitely recommend the Best Western in Fairfax, VA for anyone needing accommodations in that area.
Stayed 2 nights in Dec 2023

6/10 Okay

Molly

Liked: Staff & service
The building and furnishings are old. Ran out of toilet paper and there were no back up rolls in my room. It was convenient to my travel plans and adequate for rest.
Stayed 1 night in Dec 2023

6/10 Okay

Elisabeth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was nice but freezing cold when I walked in. The tv wasn’t working.
Stayed 1 night in Dec 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Darek

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023