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"El personal fue amable y me dejaron salir de la habitación a las 2 en vez de a las 12 tras pagar 20 euros extra, que es un precio razonable."

"What a beautiful hotel in Bilbao. The staff is so helpful and kind, definitely a great place to stay!! "

"Everything was excellent "

"Excellent, stylish hotel - big room & 10 minute walk to the beach. Staff was very nice & helpful… Would definitely stay here again"

"Hotel was very clean, very good breakfast and very nice, friendly staff. The Number 45 bus is your best friend as the walk to the beach and Old Town is 30 minutes plus! "

"This is a fun hotel. A little 2020 “woke” in the branding but it’s in on the joke I think. “Heterofriendly” had me laughing as I’ve always thought, oh wow, hotel, thanks for being “gay-friendly”. In terms of amenities and spacious rooms it’s hard to beat in this old town."

"Really nice hotel of 5 star standard very close to San Sebastián. Bus right outside to take you to centre. Rooms very comfortable, great breakfast, super spa. "

"Great as always "

"The hotel feels luxurious and the room was extremely comfortable and clean. The hotel is well equipped with access to a gym and dining options. The location is not far from the centre and Old Town in a taxi, under 10 mins. You can get a bus but we didn’t do this. Getting a taxi to the hotel from the train station was a bit of a nightmare when you haven't pre-booked a transfer, so would hughlt recommend arranging transfers in advance. The staff were extremely friendly and helpful and added to the experience, giving recommendations on where to see. The location doesn't have much going on, but is nice and quiet at night and there are a couple of nice restaurants directly opposite the hotel and a lovely beach nearby. "