Reception

Reviews of Cairns Queens Court

3.5 out of 5
Cairns Queens Court
167-173 Sheridan St, Cairns North, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 250 out of 1001 reviews" "
Rating 8 - Good. 426 out of 1001 reviews" "
Rating 6 - Okay. 199 out of 1001 reviews" "
Rating 4 - Poor. 87 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Travelled with partner
Disliked: Amenities
Disappointed
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The security door leading to the stairs outside of our room was broken and did not close properly, thereby allowing anyone to enter. The first morning we found our $20 box of gourmet pastries swarming with bugs. We approached the staff about it and they were dismissive and stated that you cannot have food out in the rooms without getting bugs. They made no attempt to resolve the issue. The next evening we saw two roaches in our room. We had to keep our luggage in our car to avoid getting bugs in our luggage. This was the worst place we have ever stayed.
Stayed 4 nights in Mar 2024

8/10 Good

Anayah

Stayed 2 nights in Mar 2024

2/10 Terrible

Vijay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smelly and dimly lit. And the bathrooms were shared by a lot of people. Luckily, we were in and out at dawn and therefore avoided the crowd. The staff were nice but the property requires an upgrade.
Stayed 1 night in Mar 2024

8/10 Good

Richard

Good location, helpful staff. Good value for the price
Stayed 2 nights in Mar 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value esp as traveling with adult daughter having adjoining rooms with shared bathroom. Continental breakfast include, upgrading to cooked breakfast for $5 well worth it, Great poached eggs
Stayed 1 night in Feb 2024

4/10 Poor

Victor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Did not know I booked a room with no shower or toilet. My bad
Stayed 1 night in Feb 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overall a great experience and I would recommend it to anyone. Very helpful staff both at the Cafe, Reception and even the beautiful housekeepers who ensure that the rooms are cleaned and refreshed everyday.
Stayed 1 night in Feb 2024

6/10 Okay

Kylee

Liked: Cleanliness, staff & service
Good location but nothing special. Very dated and old.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and personable
Stayed 6 nights in Jan 2024

8/10 Good

Hien

Travelled with family
Liked: Staff & service

6/10 Okay

Chris

Travelled with family
Liked: Staff & service
I originally stayed at the Queens Court as it looked really nice and was centrally located. Once I get there, I was given my room and went to go there and it was on the 3rd floor of Building C. Looking for an elevator, there was none!! Had to lug all luggage up 3 flights of stairs and ever time we came in or out of the hotel go up or down the 3 flight of stairs. Did not know this until we got there. I would have booked elsewhere if I had know this as we are traveling for several weeks and had several large bags of luggage. Also, the parking was very limited. Several times we had to park outside the hotel designated parking and in the street. I did not appreciate that as I paid for parking and was not able to use that space. The hotel was OK, a bit dated, it did have good lighting. We were told when we checked in to make sure we closed the doors behind us when entering and exiting the building as to prevent unwanted people entering in the building. Make me a bit nervous. Overall, was just an OK experience and I will not be returning to use the hotel again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Hulita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but tidy and close to town.
Stayed 2 nights in Dec 2023

6/10 Okay

Masanobu

Liked: Cleanliness, staff & service
room is nice but have to use car for everything.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, could not have been more helpful and reassuring even though we were checking in during the beginning if the cyclone! Special thanks to the manager (we think) who checked us in. Room was great. Thank you
Stayed 1 night in Dec 2023

8/10 Good

Donna

Liked: Staff & service
Price reflects what you get...great cheap option!
This hotel is always a go to for cheap and great location. You get what you pay for...a tired hotel that does need a lot of maintenance and not always 100% clean, but not 100% dirty either. However for just a cheap in and out this is perfect. The staff are always polite and helpful, and car parking and breakfast is available. And for an old bathroom...the shower pressure was amazing!!
Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Super staff. Walkable everywhere. Beautiful place. Loved the pool. And. A plug for Jake Straat. Tattoist extraordinaire at Royal Blue Tatoo just down the street.
Stayed 2 nights in Nov 2023

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked pool, breakfast was enough to start the day, fresh fruit could have been good. Room was cool and clean, albeit small. Walking distance to Esplanade and any shopping.
Stayed 2 nights in Nov 2023

2/10 Terrible

Gaurav

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Families beware!! Not a Hotel, at best a Hostel..
There is practically no service existing at the Hotel. It’s no more than a hostel. They should stop calling them as a hotel. They don’t even change the towels most of the time or clean the room!! The bfast which is included in the room (which also one needs to pay extra for) is called a “light” bfast which has only bread, cereal and coffee. They want all pay extra for eggs, sausages, etc. I believe it’s not less than cheating as the hotel doesn’t clarify while booking. Also the pictures on the web are not at all how the rooms look. So watch out.
Stayed 4 nights in Nov 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night at Cairns Queens Court before a morning flight. The facilities were fairly basic but clean and well cared for. The motel provided a continental breakfast or we could upgrade to a cooked breakfast for $10 pp. The location is good - off the esplanade but easily walkable to the esplanade. Uber from/to the airport was about $20.
Stayed 1 night in Nov 2023

8/10 Good

manoharan

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed here 3 times in the last year it's always clean. Great service and great staff.
Stayed 4 nights in Oct 2023

8/10 Good

Xian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It:s good for cheak in and cheak.out
Stayed 1 night in Nov 2023

10/10 Excellent

Zianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 17 nights in Oct 2023

10/10 Excellent

Rachel

Stayed 5 nights in Oct 2023

6/10 Okay

colin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Photos do not represent room , it was in the older part of hotel. Wifi just didnt work in the evenings. Breakfast good.
Stayed 1 night in Oct 2023

4/10 Poor

Ryan

Travelled with partner
Disliked: Property conditions & facilities
Images on the website and directories did not reflect the room at all. We had issues with the aircon on the first night. We were told to ring out of hours who didn’t pick up until the 10th attempt and then he was extremely rude and non helpful. The shower was very powerful. Although it was a wet room it practically flooded our room after use. The complimentary breakfast was a nice touch, but other than that a very basic hotel.
Stayed 3 nights in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Please note - we have 7 room types and the pictures do match each room type. Please make sure you are looking at the right picture to ensure it matches the room you actually booked.

6/10 Okay

VICTOR

Stayed 2 nights in Oct 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in central Cairns
Stayed 2 nights in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

8/10 Good

Paiuline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Reception were great.
Stayed 3 nights in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

8/10 Good

Brenda A

Liked: Cleanliness, staff & service
Decent hotel but showers need sorting.
Good basic hotel not too far from CBD or airport.Only problem is the showers .We have stayed on 3 recent occasions and the showers remain an issue.The metal edge surrounding the shower is vey low and not sealed to the tiled floor resulting in a flooded bathroom every time it is used.Same problem in every room we have stayed in.An easy fix would be a new higher edge properly sealed to the floor. This would also save towels being used as floor cloths!
Stayed 1 night in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay! We are aware of the shower seals. Each room is currently undergoing renovations one by one, so this issue is being addressed.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 5 nights in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

8/10 Good

Samantha

Travelled with family
Hotel was clean , staff friendly , great breakfast for the price but this is more a backpacker hotel than a family hotel. Perfect stay for anyone on a budget.
Stayed 1 night in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay! Please note - we have 7 room types, including studio suites. We have something for every budget

6/10 Okay

Grahame

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Although our stay was pleasant and interaction with all staff was very good, the hotel is very basic. Tgere is a breakfast room and areas out near the pool to eat outside, very pleasant. On one day of the weekend there was no housekeeping service at all and not being aware of this we were left short of towels etc. We had two rooms and one had no visits from housekeeping at all for three days and they took extra towels from my room. I like this hotel despite all of this, i am a very seasoned traveller and none of the above is a major problem for me but others may be dissapointed in the low service standard. I will stay there again and look for better service but in this price bracket in the heart of Cairns it is not a deal breaker.
Stayed 7 nights in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay! Please note - we have 7 room types, and not all room types are serviced daily. Hope to see you again in the future.

2/10 Terrible

Evgeniia

Stayed 1 night in Oct 2023
Response from QC on 2 Nov 2023
Sorry to hear that you didn't enjoy your stay with us.

8/10 Good

Rikhard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay walking to the centre of Cairns touch long but ok if you like walking.
Stayed 4 nights in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

8/10 Good

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was convenient for our Cairns trip. It was clean and the staff were great. It felt like a budget hotel and the breakfast was a nice inclusion (the pancakes were pretty cool actually). The room was not cleaned over the holiday weekend (which we were advised about at reception and they gave us clean towels on request) but when it was dirty cups were left in the room and it didn't feel like a thorough job was done. I would recommend this hotel for the budget traveller (which we were) but if you want something nicer be prepared to pay more.
Stayed 3 nights in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities
I didnt have chance while booking to say we are both dissabled and my wife uses a walker and room was on first floor with 16 steps to climb thus when booking need some way of covering this problem. Other point is that the soap in the bathroom and shower are very high up and difficult to reach. Otherwise definitely reccomend.
Stayed 1 night in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

10/10 Excellent

Catherine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Could do with a lift but good value for money
Stayed 1 night in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

8/10 Good

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient
Stayed 1 night in Oct 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

8/10 Good

Madeline

Liked: Cleanliness, staff & service
Average. Decent stay for the price
Stayed 1 night in Sep 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
John on reception was amazing. Will definately stay hete again
Stayed 1 night in Sep 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

6/10 Okay

Kirsty

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t realise at the time of booking I would be sharing bathroom facilities with strangers. The door also did not close properly on the bathroom, so anybody could walk in on you in the shower or toilet.
Stayed 1 night in Sep 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!Please note - you booked a budget room. This is the only room that has shared bathroom facilities - the other 6 have their own bathrooms.

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty, breakfast was good but no other cafe or dining options. Too far from the town centre, activities and public transport. I wouldn’t stay again.
Stayed 2 nights in Sep 2023
Response from QC on 2 Nov 2023
Sorry to hear that you didn't enjoy your stay with us.

6/10 Okay

Sylvester

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay!

6/10 Okay

Roslyn

Liked: Cleanliness, staff & service
I thought bed pillows were well used and not comfortable - need replacing. Staff were helpful.
Stayed 1 night in Sep 2023
Response from QC on 2 Nov 2023
Thanks for the review. Glad you enjoyed your stay! Your comments have been passed on to housekeeping

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was near the Esplanade along the seaside. There were delicious restaurants nearby. The staff were very helpful.
Stayed 1 night in Sep 2023