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Reviews of The Castle Hotel, Conwy, North Wales

4 out of 5
The Castle Hotel, Conwy, North Wales
High Street, Conwy, Wales

Reviews

9.2

Wonderful

Rating 10 - Excellent. 262 out of 410 reviews" "
Rating 8 - Good. 119 out of 410 reviews" "
Rating 6 - Okay. 22 out of 410 reviews" "
Rating 4 - Poor. 5 out of 410 reviews" "
Rating 2 - Terrible. 2 out of 410 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - enjoyed our sray
Stayed 1 night in Apr 2024

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind, friendly, and helpful staff. Comfortable, clean room and en-suite bathroom. The food was excellent. Good parking facilities, but take care on entering the car park as the entrance is narrow!
Stayed 3 nights in Apr 2024

10/10 Excellent

Susy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel, the staff are very friendly and professional and can’t do enough for you. The hotel is very traditional and homely and the rooms are spacious with a lovely big bathroom and nice shower. It’s a quiet hotel apart from the early morning wake up call of glass collection at 6am and some sort of immersion heater kicking in shortly after, good job I’m an early bird! I would definitely stay there again, the food was very tasty and the bar area was lovely and snug. It’s very handy right in the middle of town so we could drop bags off as we went along and the car park is ample. Very enjoyable stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a 2 night stay here for work - easy parking, the rooms were well equipped, The staff and the Food are awesome and the building is beautiful. will be coming back
Stayed 2 nights in Mar 2024

10/10 Excellent

Delyth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect weekend away.
Stayed 2 nights in Feb 2024

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charm
Stayed 1 night in Feb 2024

10/10 Excellent

sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy-going and unpretentious..a bit too warm in our room and a bit too cool in the restaurant
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful hotel, in great condition and with friendly, helpful service. There's a great bar downstairs (we didn't try the restaurant) and it's right in the middle of Conwy. I'd definitely stay again
Stayed 1 night in Jan 2024

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably price for a nice room.
Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our 1 night stay thank you
Lovely comfortable and relaxing 1 night stay made more enjoyable by all the staff thank you all very much
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024

10/10 Excellent

DARREN, ISLAND LAKE

Stayed 1 night in Jan 2024

8/10 Good

Si

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 1 night in Dec 2023

2/10 Terrible

Raymond

Stayed 1 night in Dec 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here on Friday an I haven’t a bad word to say about the staff the hotel the bar! It’s so warm & homely here! The food on the on-site restaurant was on another level! Service was also amazing will definitely be staying again!
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff and nothing was too much trouble. I can’t wait to come back.
Stayed 2 nights in Nov 2023

10/10 Excellent

P

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building, steeped in history. Evening meal and breakfast 10/10.
Stayed 1 night in Nov 2023

10/10 Excellent

A

Stayed 1 night in Nov 2023

10/10 Excellent

Maxine

Stayed 1 night in Oct 2023

10/10 Excellent

Warren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location especially if you have a car. Staff is absolutely top notch.
Stayed 3 nights in Sep 2023

8/10 Good

MARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, atmospheric room. Pleasant lounge....try the lemon tart, best I've ever had.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect location within the city center, and just a few minutes from the beach and the castle and the train station. The room could not be cuter. When I walked into my room, there was a radio that was playing some very soothing music on my nightstand, and the lamp was turned on so that the room looked warm and inviting. There’s a chandelier in the room. The TV is perfect size and the bathroom looks gorgeous. The staff is super friendly. I liked it here so much that I decided to stay an extra night and they were able to accommodate me. My room had actually been rented out, but they moved things around so that I could stay in the same room. I would come back in a heartbeat.
Stayed 2 nights in Sep 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of Conwy
Excellent overall. It's an old 'historic' hotel, so expect weird shaped rooms and stuff shoehorned into corners. Which I liked. Also good team and coffee making facilities - and (very important for business trip) a workable desk in the room. The food was good at the restaurant (esp the mussels in beer batter). Nice bar serving selection of draft beer. Free car parking. Also a good central location in Conwy.
Stayed 1 night in Sep 2023

8/10 Good

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good old fashioned coaching inn.
Stayed 2 nights in Sep 2023

10/10 Excellent

Royston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Comfortable and quiet and highly recommend.
Stayed 3 nights in Aug 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was first class especially the cleanliness of the room
Stayed 1 night in Aug 2023

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly our room was decked out like a castle room would have looked like years ago! Thoroughly enjoyed our stay
Stayed 1 night in Aug 2023

8/10 Good

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property, great location and friendly staff, even the dog had a bed, bowls and treat. Highly recommended
Stayed 1 night in Aug 2023

10/10 Excellent

Winifred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic and charming building with very friendly staff who took great care to make us welcome. The rooms were cozy and clean and remarkably quiet for being in a bustling area. Loved the hotel. Lots of shops and dining options, once you get used to the pattern of opening and closing. Definitely make reservations wherever you want to go for dinner. Lots of people come in for the day on buses and trains, which drives the commerce hours in town.
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , parked the car and didn’t use it again until we left , hope on and off bus was excellent and easy to walk around the area too, perfect mini break
Stayed 2 nights in Aug 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at the Castle.
Lovely Clean Room very Comfortable Beds. Breakfast was buffet style and you could order anything hot from the Kitchen. ( Would suggest sachets of low cal sugar on the Tables at Breakfast) Staff are lovely and Friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

A D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Jonathan, WOKING

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky but good
Stayed 1 night in Jul 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and efficient, always had time to talk. Breakfast excellent. Room comfortable with good toiletries and coffee. We were on the second floor so a bit of a climb could do with a lift! Parking excellent we didn’t move our car during our stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

THOMAS

Stayed 2 nights in Jun 2023

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Castle Hotel is in the heart of Conwy a charmingly small town in north Wales. Every shop , pub and restaurant is within minutes. We thoroughly enjoyed our stay. The staff is friendly and helpful, as is everyone in Wales!
Stayed 2 nights in Jun 2023

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a lovely stay in Conwy
Lovely historic hotel in the heart of Conwy, excellent location within the castle city walls. Beautiful classic decor and room style. Delicious breakfast and dinners at the hotel restaurant. Friendly and competent staff. Would like to have stayed longer.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building with excellent staff and restaurant
Stayed 1 night in Jun 2023

10/10 Excellent

Carl

Stayed 2 nights in May 2023

8/10 Good

KEVIN

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel is charming, but rather shabby. It’s also very dark inside. However our room was lovely.
Stayed 3 nights in May 2023

4/10 Poor

MAUREEN

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay again.
Stayed 1 night in May 2023

10/10 Excellent

Philip

Stayed 1 night in May 2023