"This is a Taj property so expected 5-star experience. Our deluxe room was perfectly fine except for the bathroom which had black mould and actually smelled of mould. Our room key cards stopped working 4 times during our stay (3 nights) which was a hassle. Field our final night, as a good will gesture, we were upgraded to a better room, which was lovely, but the mini fridge in the room was so noisy that at 2am when we still could not sleep, we had 2 night staff and a technician in our room to disconnect the fridge to stop the noise and allow us to sleep - not ideal. As another good will gesture, we were given a complimentary late check out and food that was ordered at lunchtime on outlet last day was removed from our final bill. This really is a lovely hotel but our experience was not what we hoped. What made the stay enjoyable was the hospitality provided by staff in the restaurant (Arham, Save and Ankit) and also the staff at Infini Terrace Bar (Arnim, Om and Medhavi). Their service was exceptional. Thank you."
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