North Albany Hotels, Albany

"As explained and expected"

"Polite staff and clean room. That is sufficient "

"Helpful staff"

"The cleaning staff have all been very kind for most part. There is a major divide in staff here. Kinda like bullies against hard workers. The management is issue. From the moment I checked in she’s been rude. I had driven thru the night and tried to check in at 1:30Pm. The place was empty and she refused cuz the cleaning crew. I’m an avid traveler and have had to stay in hotels a lot. I’ve never been spoken too so rudely by any other staff upon arrival. She acted as if I had been here repeatedly continually trying to ‘get one past her’ and is training the new girl to behave in same manner. She sat there laughing to herself when I confronted manager if it was a personal issue somehow. Later another car had parked in front of my room for hours running while talking loudly on speaker. I reported finally after she had left for a hour then came back and she yelled at me like I was the problem. I ended up leaving in middle of night due to these things and constant activity from room above me tho she also told me they aren’t there(live on property) at night. But multiple times multiple people exited and came back in. There is a time and a place to have “attitude” but it was the most unprofessional experience I have had in years. I still wouldn’t say anything if I didn’t notice the divide in staff. Like I said…there is a man on staff and a few other women that were kind attentive and the rooms are sparkling but office experience put a sour taste in my mouth. "

"Room was clean, the breakfast was stocked and ready for guests. Staff were all ver friendly and helpful. "

"fresh breakfast! the staff are always amazing I stay here often and staff are always welcoming and go above and beyond! "

"Good parking, had onsite EV charging, dog friendly. Very cute and good shower. Loved the real plant in the room. It gave it a nice touch on top of everything "

"very friendly and helpful staff"

"Yes "