Normanskill Hotels, Albany

"First the rooms on Expedia are falsely advertised. A king bed is a “deluxe single room,“ and so is the queen bed. So I clicked the king bed room and NOT to my surprise something scammy happened checking in to the property. Instead of the king bed I was given the queen bed. Only to be misinformed by the property front desk person which stated “the room says q.” No, in fact it said deluxe single room.” So basically I was not accommodated as I expected which is completely unacceptable in my opinion. Then Wilson at the front desk refused to let me use the landline since he refused to do his job and referred me to contact Expedia. Extremely rude and disrespectful"

"Great stay will be back soon"

"Free Iced tea and yummy soup available in the lobby"

"Absolutely loved our stay, as always! We put our “do not disturb” sign on our door the first night and when I exited my room the next morning a Staff member saw me and immediately asked if I was room 514. I said yes and she asked if I needed anything. So sweet and so above and beyond! The room was great, no complaints. This was our weekend getaway from life, children and all those stresses. It was perfect (again, as always). Even the lady checking me in was awesome. We chatted about the Outlets in Lee, Ma. and she gave us warm chocolate chip cookies. Assuming that’s protocol but was still awesome!! "

"Room was clean. Check in was easy. "

"Clean room. "

"My check in was the worst experience I ever had checking in to a hotel. The receptionist was not so friendly to say the least. She couldn’t fine my name in the system so she tells me my booking never went through. I’m not going to call someone racist but that’s the vibe I got from her. She insisted I was not on the check in list. After showing her my payment to the hotel still says she doesn’t see my name. I told her I have a confirmation number that I was giving by another employee when I made the reservation she stats that she can go by that. I had to get a little stern with her so she finally had no choice put to put in my confirmation number and guess all of a sudden she found me in the system. I should’ve asked for my money back but my daughter had a volleyball tournament in the area. Never again"

"Was amazing "

"Room was clean, staff was helpful and efficient. "