Laundry room

Reviews of Ramada Limited Norfolk

2 out of 5
Ramada Limited Norfolk
515 N Military Hwy, Norfolk, VA

Reviews

5.2
Rating 10 - Excellent. 56 out of 735 reviews" "
Rating 8 - Good. 142 out of 735 reviews" "
Rating 6 - Okay. 153 out of 735 reviews" "
Rating 4 - Poor. 163 out of 735 reviews" "
Rating 2 - Terrible. 221 out of 735 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip
Check in clerk was not very friendly. To be honest, when we drove around back to our room, it looked like a big drug house. We were so uncomfortable that we never even stopped the car. We made an immediate decision to just leave and find another hotel. Needless to say, we lost the money we spent for this hotel. Not very happy about that!
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hot Ass Mess
I guess it was my fault for trying to book a hotel last minute during playoff weekend BUT a Knight’s Inn was better than this stay. Hell a shelter was better than this stay. It was dust all on the TV, stand, and lamps. The plumbing was messed up, toilet gurgling, and the shower drain was so clogged that the water does not go down. I wish y’all could of seen the amount of Lysol I sprayed and how much I wiped to even feel somewhat comfortable. I highly DO NOT recommend it is not worth spending a penny on. Whoever inspects this location, inspect soon because I’m sure it will fail then shut that bs down and revamp it!
Stayed 1 night in Feb 2022

2/10 Terrible

muhammad

Stayed 1 night in Feb 2022

4/10 Poor

Carlos

Disliked: Amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2022

2/10 Terrible

James, Hempstead

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NOTHING
Stayed 1 night in Dec 2021
Response from Melissa on 14 Jan 2022
Thank you for your review. We hope to see you again in the future.

6/10 Okay

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else.
Overall the my stay was not good. The room was dirty, pillow cases were dirty, bathroom was dirty, there was no blank on the bed, and they charge $2.00 to get additional keys for the room.
Stayed 1 night in Dec 2021
Response from Melissa on 28 Dec 2021
We apologize for your experience at our motel. Did you speak with front desk about moving to another room? As far as the key charge, it's if you continuously come for a key.

2/10 Terrible

Desiree

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived on Dec 17th 2021 and I requested to be in a 2 non smoking room and was placed in 2 smoking rooms. I requested a change because I’m asthmatic and there were no available rooms left. I also experienced the hotel very unclean and appliances not operable. To top it off on Saturday there were roaches in the bathroom and shower. I am disappointed and I’m requesting a refund. I would not advise anyone to stay at this property in the future.
Stayed 1 night in Dec 2021
Response from Melissa on 23 Dec 2021
We are sorry for your experience while staying at our property. We are currently dealing with the issues at hand, and will be in contact soon with the results.

4/10 Poor

Rafeh

Travelled with family, Business traveller
Even though we reserved a non-smoking room, we could smell smoke in the furniture and bedding material. This was disappointing.
Stayed 1 night in Dec 2021
Response from Melissa on 24 Dec 2021
We are sorry you experienced this. We are firm about the non smoking, and can't always keep it from happening. We hope you will give us another opportunity in the future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ramada ever
I have always loved traveling and a descent hotel getaway but this hotel was legitimately the worst hotel I've ever checked into. It was unsanitary, the light switch didn't work and the staff refused a refund.
Stayed 1 night in Dec 2021
Response from Melissa on 16 Dec 2021
We are sorry for your stay but the FD staff don't issue the refunds, management does. Also, I am unable to help considering there is no room number or name. We are currently redoing rooms, this may of been one that was on the do not rent.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach hotel
Rooms had roaches
Stayed 2 nights in Dec 2021
Response from Melissa on 8 Dec 2021
We are sorry you weren't happy with your stay. We are currently taking care of the above mentioned issue.

6/10 Okay

Vernon

Disliked: Cleanliness
For the money not too bad
Overall it was OK they need to do a better job of making sure the room is clean between guest. Positive note I did let me check in before 3 o’clock which was good.
Stayed 1 night in Oct 2021
Response from Melissa on 22 Oct 2021
Thank you for you review. We will take care of this.

2/10 Terrible

Lacy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was not clean and had cockroaches. Do not recommend this to anyone. Also smelled like smoke in the non smoking room.
Stayed 2 nights in Oct 2021
Response from Jamee on 12 Oct 2021
Thank you for letting us know, we will address this.

8/10 Good

María

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rep ignored me for a while and then came together see what I needed at the desk .besides that it was clean already .
Stayed 1 night in Oct 2021
Response from Jamee on 12 Oct 2021
We will be checking further into this. Thank you for letting us know.

2/10 Terrible

Dr Michael, Diamond Bar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a known to be frequented by local drug users and prostitution. The rooms are filthy and falling apart. The beds have bed bugs and cockroaches roam the rooms freely. There wasn’t any thing true about their advertising online.
Stayed 5 nights in Sep 2021
Response from Melissa on 12 Oct 2021
We are sorry we didn't live up to your expectations, and we understand you are upset that you booked a non refundable reservation, However, it doesn't give you the right to assume that people are up to no good without proof.

2/10 Terrible

Eduardo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STINK
Water stop up in tub. Smell really bad the entire place .not recommend
Stayed 2 nights in Aug 2021
Response from Melissa on 12 Oct 2021
This is the first response we had that the whole hotel stinks. We hope you notified the front desk of your issues so you could be moved.

6/10 Okay

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk makes you wait later
At arrival, The front desk female attendee scolded me for asking about a military discount. I arrived at 9:00 as words were exchanged she said i was stupid for asking my question and that i could check in at 11pm ad i was an a55hole. How rude!!!
Stayed 1 night in Sep 2021
Response from Melissa on 12 Oct 2021
Thank you for letting us know, and this attendant is no longer with our company.

4/10 Poor

abdallah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jamee on 6 Sept 2021
Thank you for your feedback

2/10 Terrible

Andrei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Melissa on 12 Oct 2021
Thank you for your response.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
We end up not staying the ace was horrible there was people there that it shouldn't be there cars with broken windows bathroom was disgusting the whole roo. Was disgusting we run as fast as we could ftom there and the breakfast area was being use as a storage the tables had all the sheets ckean and dury all over the tables and chairs it was the worse i have seen and it looked dangerous..
Stayed 2 nights in Aug 2021
Response from Jamee on 6 Sept 2021
Thank you for your feedback Veronica, while we are unsure of what your qualifications would be of who should be allowed to stay in a hotel would be, We have noticed no cars with broken windows. We hope that you found a room at a hotel that was more to your liking and had guests that you found more appealing.

2/10 Terrible

Aylette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse stay ever
Nasty bathroom, toilet, room very outdated. Entry shows signs of a wear, everything above the hotel needs updating badly. Never will I choose this hotel again, Ramada should investigate to get there name off.
Stayed 2 nights in Aug 2021
Response from Jamee on 6 Sept 2021
Thank you for your feedback Aylette. This hotel is indeed very old and will not go through another update until the planned re-gentrification of this area. We are not a Ramada but a long forgotten bottom tier Ramada Limited.

10/10 Excellent

Okika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jamee on 21 Aug 2021
thank you

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Melissa on 12 Oct 2021
Thank you for your response.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is a motel style and different from what is advertised. Noticed drug dealing directly behind hotel. Hotel had a security guard but was not visible during evening only during morning. Non smoking room smelled of smoke.
Stayed 2 nights in Aug 2021
Response from Jamee on 6 Sept 2021
Thank you for your response. I hope you reported any illegal activity to the local authorities. That is the only way to truly stamp out wrong doing. This is an old motel and that is what is shown in the pictures. Just FYI, any picture you see of windows and the room door on the same wall tells you that the hotel is motel style with outside corridors.

2/10 Terrible

Naghma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has roaches
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a real DUMP!!!!! Hole in the bathroom wall. BIG ROACHES!!
Stayed 1 night in Jul 2021
Response from Jamee on 6 Sept 2021
We have been looking in all the bathroom walls since this was posted and as of yet have found a hole in one. I wish you would have told us about this before you left so we could know which room it was.

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not a fan
Not a good area. Police came flying into parking lot looking for some one. Head and hand prints on the headboard. Roach found on my back that ran off while I was showering
Stayed 1 night in Jul 2021
Response from Jamee on 6 Sept 2021
Thank you for your reply Amy. I would suggest that after the re-gentrification project gets done. It is projected to take about 10 years. But our hotel will be remodeled during that time too.

8/10 Good

Aamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Jamee on 21 Aug 2021
Thank you

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The good thing about the hotel is it was relatively close to the VA Beach Boardwalk and gas stations, major stores, and food. It was super disappointing, because, I get COVID, but only one person could be in the lobby at one time. You spoke to the hotel representative through a glass, and it was difficult to hear, they weren’t very friendly at all (I’ve had worse, but you can tell when someone is just doing something so they get paid not because they like it). The room was dirty. I paid for a non-smoking room, and I walked in and the blast of cigarette smoke hit you square in the face as soon as the door was cracked. The bath tub would not hold water in it, it had dirt, and pubic hairs in the tub still, and the tub had a slight dirt ring around it. For a quick stop, it was fine, but anything longer than a day or two, I wouldn’t do.
Stayed 1 night in Jul 2021
Response from Jamee on 6 Sept 2021
We are sorry that you didn't care for our covid restrictions, but they do work as none of our regular guest or employees have contracted this disease. Our hotel is old and does show wear, that is why we are one of the lowest priced in our area.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Falsely advertised
I booked online and once I got there I realized nothing was as advertised. No breakfast. No access to any pool, the lobby was even closed down .. not at all as advertised. I was coming down with kids and those were the most important items for them. I did however speak to management and they did cancel the stay and gave me a receipt for cancellation. As it was so far from what I wanted, but I did end up getting a equally poor hotel room. I presume it was because I was in a rush even more more expensive, as it was last minute but that hotel room was run down and had riffraff in every corner.
Stayed 2 nights in Jul 2021
Response from Jamee on 23 Jul 2021
I'm sorry to hear that the other hotel wasn't any better. We have verified that the online pics are indeed ours and have again notified Wyndham of our Covid restrictions.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The ppl in the hotel were very sketchy got woke up by a guy looking for a prostitute
Stayed 1 night in Jul 2021
Response from Jamee on 23 Jul 2021
Was this reported to the front desk sao that police could be called?

2/10 Terrible

Harun

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund my money back
I could not stay there because of hygiene please refund me
Stayed 1 night in Jul 2021
Response from Jamee on 23 Jul 2021
Please go through appropriate channels to request a refund.

4/10 Poor

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property and room was not to standard. We noticed cobwebs, torn linen, and broken furniture.
Stayed 2 nights in Jun 2021
Response from Jamee on 23 Jul 2021
I am sorry to hear that the room wasn't up to standards. I will look into this.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Scared to touch the bed. No smoking room was a joke. Walked in and immediately looked for another hotel. Didn’t even use the bathroom or change after being at the beach. The neighbor across the way brining his cactuses out for sun seemed sweet. Think we were the only people there that didn’t live there. Pictures were all false. Don’t recommend.
Stayed 1 night in Jul 2021
Response from Jamee on 23 Jul 2021
We do indeed have some longer term stays here at the moment due to Covid. I have verified that the pics online are indeed our rooms.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very dirty and needs a lot of maintenance . Bathroom ceiling was leaking and looked moldy. Room had a musty smell and strong cigarette smell. The area looks dangerous and it seems as if they use the motel for those who need shelter and housing purposes. I stayed with 3 kids and couldn’t bare walking in the carpet without shoes. Overall poor quality and bad experience.
Stayed 1 night in Jul 2021
Response from Jamee on 23 Jul 2021
We are proudly participating in a City program that provides shelter to those in need. However, I am sorry to hear of the cleanliness issues in your room and do hope that it was reported to the front desk so it could be dealt with.

2/10 Terrible

Kenee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedbugs were in my bed and in my room
I found bedbugs in my room and my bed and they were bitting me all over my body last night and I definitely would liked my refund of 175.73 cent back on my card ASAP
Stayed 1 night in Jul 2021
Response from Jamee on 23 Jul 2021
The room was inspected by the Pest Control company and no Bed bugs were found.

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
This place is awful - only do it if you ha e to. I’d say you get what you pay for but at $200/night it was not cheap - unlike this place. Reminded me of one of those crack by the hour hotels you see in the movies or the show breaking bad. Non-smoking room smelled like someone lived there for a year smoking a pack a day inside the hotel. Service sucked. When I went to check in, the guy working the counter looked at me and scowled and then proceeded to ignore me until finally I had to knock on the window to get his attention. When I went back in morning no one was there. Awful awful awful
Stayed 1 night in Jun 2021
Response from Jamee on 23 Jul 2021
I am sorry to see that you had such a horrible experience. I would like to point out though that our rates were some of the lowest in the area for that time frame.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
For the price we paid ($380 for 4 days/3 nights) I guess we got what we paid for. Very rundown, outdated property. Pros: Free parking
Stayed 4 nights in Jun 2021
Response from Jamee on 23 Jul 2021
It was a pleasure having you here

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a nice hotel.
Stayed 3 nights in Jun 2021
Response from Jamee on 23 Jul 2021
Yes it is an old outdoor motel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just having fun.
It was fantastic! Very comfortable room!
Stayed 1 night in Jun 2021
Response from Jamee on 19 Jul 2021
Thank You

2/10 Terrible

Brigid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Jamee on 23 Jul 2021
We hope that you shared your concerns with the front desk so that they were addressed while you were here.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Jamee on 19 Jul 2021
Thank you

2/10 Terrible

Tre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Jamee on 23 Jul 2021
We hope that you shared your concerns with the front desk so that they were addressed while you were here.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was used dirty toothbrush in the bathroom. The non smoking room smelled like smoke. They had a
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness
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Stayed 2 nights in Jan 2021
Response from Jamee on 9 Feb 2021
OOOOOOOOOOOOOO We like tic tac toe too! Hope you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of the other guest were a little rowdy. Other than that my stay was relaxing.
Stayed 1 night in Sep 2020

2/10 Terrible

Kisha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from sam s on 1 Oct 2020
We appreciate you taking the time to provide us with such candid feedback of your stay. Iam very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Got ice?
The bed sham was ripped. The table had half the wood trim missing, and bare wood was showing. The TV didn't work, the bathtub was dirty, and hair was in the tub and stuck in the drain. The best thing about the stay was one of the ice machines was working. Next time I will be taking pictures.
Stayed 1 night in Sep 2020
Response from sam s on 1 Oct 2020
We appreciate you taking the time to provide us with such candid feedback of your stay. Iam very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a dive. Person charged are credit card even though we paid in full thru hotel.com. When asked for a ground floor person said there wasn't any so given 2nd floor. The no smoking room reeked of smoke. Asked for new room and clerk stated we had a handicap room but no elevator. Given a new room on 1st floor...amazing since he first stated there wasn't a ground floor room. People were loitering in front of the hotel and parking lot. I would never recommend anyone to stay here.
Stayed 1 night in Aug 2020
Response from sam s on 1 Oct 2020
We appreciate you taking the time to provide us with such candid feedback of your stay. Iam very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Caneesha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was decent, the room
Stayed 2 nights in Aug 2020
Response from sam s on 1 Oct 2020
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy tohear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.