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Reviews of La Quinta Inn & Suites by Wyndham Virginia Beach

2.5 out of 5
La Quinta Inn & Suites by Wyndham Virginia Beach
2800 Pacific Ave, Virginia Beach, VA

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1015 reviews" "
Rating 8 - Good. 316 out of 1015 reviews" "
Rating 6 - Okay. 146 out of 1015 reviews" "
Rating 4 - Poor. 75 out of 1015 reviews" "
Rating 2 - Terrible. 71 out of 1015 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jon, Titusville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast of cold hard boiled eggs and microwaved mini sausage patties was not good
Stayed 4 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Hi Jon,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

6/10 Okay

Sabrina

Liked: Cleanliness, staff & service, amenities
I chose this location because it was in my budget and because it was near the finish line of the Yuenglin Shamrock Half Marathon. I was not impressed with the breakfast offerings. Hotel's location made it easy for me to walk to restaurants and sites, plus there was a grocery store across the street for snacks and such.
Stayed 4 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Hi Sabrina,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff Very informal..liked everything about my stay
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Hi Arthur,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

2/10 Terrible

ROSEMARIE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets smelled like dirty feet, room was smelly dirty & noises coming from pipes between the walls kept us up all night along with ppl hanging out in the halls in the middle of the night & no running water in the bathroom. Front desk was also a frail older woman that was also the security at this unsafe & unkept place. Noticed working girls also in the parking lot. This is unsafe & unacceptable for any decent family member to stay. I do not recommend this place at all!!! It’s full of ppl from the shelter.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Hi ROSEMARIE,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Politeness of the night staff and fairly short walking commute to the restaurants and boardwalk
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

2/10 Terrible

Alisya'

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the worst hotel I have ever stayed at. If I could post the photos here I would. The entire hotel was a construction zone. My room was disgusting. There was what looked like blood spots on the bed sheets. There was a shoe foot print on the pillow case. The bed sheets were dirty. There was mold and water stains on the room lamp. A layer of dust covering the room phone. Damage to the shower curtain. The AC was disgusting and had thick dust and other dirt all over it. I requested clean sheets and the front desk lady brought me some and she said she included pillow cases. Not only were there not pillow cases in the clean sheets but there was a pink faux rose petal. How clean could they really be? I wasted $100 on this room and will never stay there again. I asked for a refund from the front desk manager and they refused. Talk about bad service.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

4/10 Poor

Renee

Disliked: Property conditions & facilities
This property is in need of an update. I called ahead to tell the staff about my late arrival which they said was fine. Upon arrival I find out that they canceled my reservation. The included breakfast leaves much to be desired. Employees hanging at the desk eating chic fil a while waiting on customers was so unprofessional.
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Hi Renee,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

6/10 Okay

Mrs.Destroyer_Bee392

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Hi Mrs. Destroyer_Bee392, We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention

2/10 Terrible

Wes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel just wasn't clean and tidy but staff was doing the best they could
Stayed 3 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Hi Wes,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention

10/10 Excellent

LaChera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like paying for parking. But I do enjoy the free breakfast.
Stayed 3 nights in Feb 2024
Response from General Manager on 8 Mar 2024
Hi LaChera,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

8/10 Good

Kareen

Liked: Staff & service, property conditions & facilities
My key didn’t work for the most part
Stayed 3 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Hi Kareen,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

10/10 Excellent

ABOUDALA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Hi Aboubala,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

8/10 Good

Margaret

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place the staff was very friendly. It was nice and clean. Everybody was very courteous.
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Hi Margaret,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

6/10 Okay

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice in a great spot just a block or two from the oceanfront. Staff was very nice and courteous. Only problems I had was mattress was not the best and for breakfast just had regular things, waffles, sausage but no scrambled eggs or potatoes.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Hi Wayne,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, comfortable. Very efficient and helpful check in from staff. If you’re picky, the bathroom is tiny. But the room overall was great, spacious, comfortable - above average TV selection with interactive dish guide.
Response from General Manager on 25 Feb 2024
Hi Stephen,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 Good

Christopher

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Surprisingly good for the prize. Clean bathroom and towels. Floor and tables could use some dusting. Noisy in the halls all night and early in the morning. Comfortable beds. So so breakfast.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Hi Christopher,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 Good

Garrett

Travelled with group
Liked: Cleanliness, staff & service, amenities
In the photos it shows a large fitness room -all of the fitness equipment is in boxes, apparently it hasnt been up and running in two years. The breakfast bar area was large, but sparse. Rooms were clean though, staff was pleasant enough, and area didnt seem sketchy.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Hi Garrett,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

4/10 Poor

Ashley Rafful

Disliked: Cleanliness, staff & service, property conditions & facilities
Really bad property. Very noisy and not put together. Felt like I was staying on a construction site.
Stayed 2 nights in Feb 2024
Response from General Manager on 24 Feb 2024
Hi Ashley,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities
Nice property, only complaint is the bathroom ester pressure in our room was very low. Needs to be looked at. (Room 409)
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Hi Francis,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

8/10 Good

Timothy

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The main department does a pretty good job here at the cleaning people doing a really good job. The front desk is lousy.
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Hi Timothy,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 Good

Frances

Liked: Cleanliness
Disliked: Property conditions & facilities
Worst mattress! Hotels need to know memory form remembers ... sagging mattresses, and quite noisy. And no cooked eggs at breakfast :-(
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Hi Frances,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

6/10 Okay

Jennifer Marie

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Hi Jennifer,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

2/10 Terrible

Treasure

Disliked: Cleanliness, staff & service, property conditions & facilities
When I received my room key and headed to room, it was an odor of cigarette smoke. When walking into my room 410, there was a man staying there. I quickly walked out the room and complained to hotel staff. They quickly fixed the problem and I received my hotel room, yet it still smelled of cigarettes.
Stayed 1 night in Feb 2024
Response from Maurice on 14 Feb 2024
Hi Treasure,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in poor standards. The property front desk was not inviting and not professional. The elevator did not work properly; had to wait 20 minutes to get on the elevator. My partner leg gave away. The tv was going in and out. The noise level out night was to the capacity of level for noise. The stay was unpleasant and I am requesting a refund. I have pictures for evidence.
Stayed 3 nights in Feb 2024
Response from Maurice on 12 Feb 2024
Hi Angela,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately.

2/10 Terrible

Joseph

Disliked: Cleanliness, amenities, property conditions & facilities
I was charged extra fees without explanation. I still never received compensation from previous stay with a tv that never worked properly the whole time
Stayed 2 nights in Feb 2024
Response from Maurice on 12 Feb 2024
Hi Joseph,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately.

6/10 Okay

Harley

Stayed 3 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Hi Harley,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 Good

Pamela

Travelled with partner
Disliked: Property conditions & facilities
sheets were pilly - not soft, only one elevator in service and direction buttons on elevator did not light up, awful lumpy pillows
Stayed 1 night in Feb 2024
Response from Maurice on 6 Feb 2024
Hi Pamela – Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was out of order
Stayed 1 night in Feb 2024
Response from Maurice on 6 Feb 2024
Hi Stephen,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

6/10 Okay

Dawit

Stayed 1 night in Jan 2024
Response from General Manager on 22 Mar 2024
Hi Dawit,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

2/10 Terrible

John

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Night clerk was grest..manager was awful and lacked cust service skills.first room was filthy.ac loud then n It broke ..poop on bathroom floor..complained and got a new room ..at checkout the manager charged 250.00 dollars for damage to room..she said someo e smokedi. The room ..That wasnot true ...she was the most unpleasant person there They could use a new manager...she was nasty
Stayed 2 nights in Jan 2024
Response from Maurice on 6 Feb 2024
Hi John,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

8/10 Good

Cashiba

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I didn’t like was parking at night you can barely find parking
Stayed 2 nights in Jan 2024
Response from Maurice on 6 Feb 2024
Hi Cashiba,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

4/10 Poor

Joseph

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tv picture was terrible , unwatchable
Stayed 2 nights in Jan 2024
Response from Maurice on 6 Feb 2024
Hi Joseph,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean
Stayed 3 nights in Jan 2024
Response from Maurice on 6 Feb 2024
Hi JamesThank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 Good

Samone

Stayed 3 nights in Dec 2023
Response from Maurice on 6 Feb 2024
Hi Samone,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

6/10 Okay

Lisa

Stayed 1 night in Jan 2024
Response from Maurice on 12 Feb 2024
Hi Lisa,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Thank you for submitting your review.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in and staff was awsome
Stayed 1 night in Jan 2024
Response from Maurice on 6 Feb 2024
Hi Timothy,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

10/10 Excellent

Francis

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Maurice on 6 Feb 2024
Hi Francis,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Maurice on 6 Feb 2024
Hi Jesse,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

8/10 Good

Joseph

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Maurice on 6 Feb 2024
Hi Joseph,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, lovely folks, very accommodating
Stayed 1 night in Dec 2023
Response from Maurice on 6 Feb 2024
Hi Taylor,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

10/10 Excellent

Tiana

Stayed 4 nights in Jan 2024
Response from Maurice on 6 Feb 2024
Hi Tiana,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maurice on 6 Feb 2024
Hi Michael,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

2/10 Terrible

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Maurice on 6 Feb 2024
Hi Joseph,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

8/10 Good

Kevin

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Maurice on 6 Feb 2024
Hi Kevin – Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

2/10 Terrible

Pauline

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff professional; much dog poop along perimeter; broken elevator; too few baggage carts; two broken toilets with one flowing upward out of tank and we were loaned a plunger; pizza on floor from previous guest; 2nd room assigned 312 never heated up during our visit; bread selection limited to white. Overall, very disappointing.
Stayed 3 nights in Dec 2023
Response from Maurice on 6 Feb 2024
Hi Pauline,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is dated. One elevator does not work, the other makes you wonder if it’s going to complete the task each time. Bathroom is tiny, paying to park seemed odd when other hotels in the area had parking included. Staff was friendly and room was clean. It was a good place to stay as all I needed was a place to sleep.
Stayed 4 nights in Dec 2023
Response from Maurice on 6 Feb 2024
Hi James,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. As we consistently attempt to maintain the cleanliness and curb appeal. Your feedback is greatly appreciated. We will continuously work to mitigate this type of incident. We hope to get to five stars on your next visit!

2/10 Terrible

shami

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a late arrival and could not get anyone to let us in for over 29 minutes. Finally had to call the 1-800 number and they got ahold of someone. Key stopped working everyday, sometimes twice a day. Stayed 5 nights and got no room service, even though it is clearly posted that room service is provided on the 3rd day. Ran out of toilet paper and asked in the AM if they could get some up to our room as we were leaving for the day. Got back at 11:00 pm, no toilet paper. Called front desk and got a very rude employee who informed me I’d have to come get it myself. Overall rude employees, terrible service and rundown hotel.
Stayed 6 nights in Dec 2023
Response from Maurice on 6 Feb 2024
Hi Shami,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

10/10 Excellent

MAYRA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maurice on 6 Feb 2024
Hi Mayra, Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Maurice on 6 Feb 2024
Hi Michael, Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

4/10 Poor

Michesia

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Maurice on 6 Feb 2024
Hi Michesia,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.