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Reviews of Holiday Inn Va Beach-Oceanside (21st St), an IHG Hotel

3 out of 5
Holiday Inn Va Beach-Oceanside (21st St), an IHG Hotel
2101 Atlantic Avenue, Virginia Beach, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1001 reviews" "
Rating 8 - Good. 319 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lori

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Daphne on 23 Apr 2024
Thank you for choosing to stay with us. We hope to see you again soon.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The room was clean and the staff was very helpful and friendly. I would definitely come back and highly recommend this location.
Stayed 2 nights in Apr 2024
Response from Daphne on 22 Apr 2024
Thank you for choosing to stay with us. We appreciate your feedback and we hope to see you again soon.

10/10 Excellent

elaine, atkinson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. The staff was very pleasant and accommodating and helping us get an earlier check in with a room upgrade.
Stayed 1 night in Apr 2024
Response from Daphne on 20 Apr 2024
Thank you for choosing to stay with us. We appreciate your feedback and we hope to see you again soon.

8/10 Good

JESSICA

Travelled with family
Liked: Cleanliness, staff & service
The room was nice, beds were clean. The entrance to the hotel and the pool area were a bit rundown but its an older building so not terrible. Shower walls were not cleaned well but bathroom overall was.
Stayed 4 nights in Mar 2024
Response from Daphne on 19 Apr 2024
Thank you for choosing to stay with us. We appreciate your feedback and we hope we have the opportunity to host you again.

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff I encountered during my stay were very nice and friendly. The hotel room and clean. The location is perfect right on the beach and great view from the balcony.
Stayed 2 nights in Apr 2024
Response from Daphne on 14 Apr 2024
Thank you for staying with us. We are glad to hear how much you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, everything was very clean and well kept. I was shocked at how inexpensive the food was in the restaurant. I had the best flatbread I have ever eaten in my life there! Very happy with pur stay!
Stayed 3 nights in Apr 2024
Response from Daphne on 14 Apr 2024
Thank you for choosing to stay with us. We appreciate your feedback. We hope you back to stay with us again soon.

2/10 Terrible

Amber

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When we arrived, the staff is FANTASTIC! Our room smelled like vomit and there was still used towels in the bathroom! They were not able to move us since the hotel was full. They did offer us a free breakfast/lunch and some award points (which FYI are still 50k short of a night somewhere). I am livid that for days I had to smell vomit in our room. I will never stay here again. For $625 that I paid - wasn't worth it to smell vomit the entire time I was in that room
Stayed 3 nights in Apr 2024
Response from Daphne on 12 Apr 2024
Our sincerest apologies that your experience with us wasn't as expected. We do our best to ensure our guests have an enjoyable stay and we regret falling short this time. I will share your feedback with our team and use it as a learning tool for the future.

10/10 Excellent

Tisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Mar 2024
Response from Daphne on 9 Apr 2024
Thank you for choosing to stay with us. We are thrilled to hear you enjoyed your stay.

8/10 Good

LILLIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay there. The bed was comfortable, staff friendly and many things to do.
Stayed 2 nights in Apr 2024
Response from Daphne on 9 Apr 2024
Thank you for choosing to stay with us. We appreciate your feedback and we hope to see you again soon.

10/10 Excellent

MELINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Daphne on 9 Apr 2024
Thank you for staying with us. We appreciate your review.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! It was clean, convenient and the staff were great and helpful. The food was good as well.
Stayed 2 nights in Apr 2024
Response from Sydney on 7 Apr 2024
Thank you so much for the feedback! We hope to see you back soon!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was wonderful. Great facility, staff, and room. Great room layout, lots of hotels don’t offer in room microwaves these days but this hotel did. It was quiet and very little noise transfer between rooms for us. And best of all right on the beach with spectacular view. The only downside was the surrounding activity during our stay - it’s on 21st. There was a near riot one night we were there with hundreds of young kids swarming the block. A dozen police cars literally right in front of the hotel. Officers all over the place on high alert and things seemed just barely under control. It was nerve wracking trying to get from the off site parking lot (which is very close) to the hotel in the middle of that. And it definitely wasn’t safe to go walking on the boardwalk or visit any of the shops on Atlantic Ave that evening. As far as the hotel itself it was one of the best we have stayed in a long time - but mixed feelings about the safety of the block. I feel like if you stay at a much higher or lower block number this would not be an issue.
Stayed 2 nights in Apr 2024
Response from Daphne on 5 Apr 2024
Thank you for choosing to stay with us and we appreciate your feedback. At the time of your stay, it was Spring Break in the area which attracts more traffic, people and additional law enforcement than normal for crowd control. We also have a satellite office for the police across the street from the hotel. Our sincerest apologies of the crowd outside Atlantic Ave that caused you alarm.

4/10 Poor

Beionka, Renton

Disliked: Staff & service, amenities
Hotel was basic. Checking in was difficult and the lady at the front desk was rude!!! Did not explain the hours for breakfast or lunch, pool or any of the amenities. Seemed very annoyed I was there. Took a redeye flight in and have been playing all night and most of the morning needed a cocktail and heard the bartender saying this is the last drink and they were closed. Instead of the saying they were closed and couldn’t help me at the moment she was just frustrated and slamming things. There was a huge fight and gathering on the grounds day 3 that had me afraid for my life! Crazy stay. Need more food options as well.
Stayed 4 nights in Mar 2024
Response from Daphne on 4 Apr 2024
Hello Beionka,My apologies for the encounters you had with our staff. We do our best to greet all of guest with a warm welcome, I'm sorry you did not experience it. We will use your review as a teaching tool for our staff. We hope you will give us another opportunity in the future. Safe travels.

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer than I expected. The hotel is updated and rooms were very clean. The area is geared towards families.
Stayed 4 nights in Mar 2024
Response from Daphne on 3 Apr 2024
Thank you for staying with us, we hope to see you again soon.

10/10 Excellent

Cydney

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay very friendly staff
Stayed 3 nights in Mar 2024
Response from Daphne on 26 Mar 2024
Thank you for staying with us and we delighted to hear you enjoyed your stay. We hope to see you again soon.

2/10 Terrible

Stephanie

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
It was an awful experience!! The room smelled of mildew, the staff was extremely RUDE!! To the point of us leaving, and they attempted to charge my card 9 times!!! For a reserve now, pay later booking. I have been with Expedia for years now, I have been traveling to multiple hotels for years for business, NOTHING has ever compared to the disservice that I received at this hotel! Please do not stay there and make sure you don’t have to deal with Sydney! She is awful!!
Stayed 2 nights in Mar 2024
Response from Daphne on 25 Mar 2024
We are sorry to hear about your experience, in spite of all our efforts to try to accommodate you. Unfortunately, you were misinformed about the deposit. All reservations require first night deposit at the time of booking. The pending charge on your card is an authorization that automatically occurred during the night audit shift. It has been released on our end and should drop off in a couple business days.

10/10 Excellent

Zenobra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was very convenient. The only thing I didn’t like was they didn’t inform me the valet was complimentary, considering the parking lot was so small.
Stayed 2 nights in Mar 2024
Response from Daphne on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback. We do our best to explain valet parking to all guests, my apologies that you were missed. We hope to see you again in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Property conditions & facilities
Great location, comfortable room with a great view and well maintained. Will be back
Stayed 1 night in Mar 2024
Response from Daphne on 25 Mar 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay and that you'll be back. Hope to see you soon,

10/10 Excellent

Hemil Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe. Fast check in.
Stayed 1 night in Mar 2024
Response from Sydney on 24 Mar 2024
Thank you for the feedback!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Physical lock was missing on the door and the thermostat was off the wall but worked by pushing buttons on the unit. Teenagers were loud in the fire escape next to our room at 1030 but by 1130 they left that area. Coffee was not as good as two days earlier when we stayed on the first floor.
Stayed 1 night in Mar 2024
Response from Sydney on 24 Mar 2024
So sorry your stay wasn't at its full potential. We will make sure to take this feedback seriously. We hope to have you stay with us again in the future.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here a lot! Best place around!!
Stayed 1 night in Mar 2024
Response from Sydney on 24 Mar 2024
Thank you so much! We love seeing our regulars have a wonderful day! See you next time!!

10/10 Excellent

Beth, Hartland

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sydney on 20 Mar 2024
Thank you so much for staying with us we hope to see you again!

8/10 Good

Juliana

Stayed 3 nights in Mar 2024
Response from Daphne on 9 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Tempestt, Clinton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view of the ocean from our balcony. Waking up to the sound of the waves was absolutely amazing.
Stayed 1 night in Mar 2024
Response from Daphne on 12 Mar 2024
Thank for staying with us. It's wonderful to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here many times and have always had a great stay. We will be back!
Stayed 2 nights in Mar 2024
Response from Daphne on 12 Mar 2024
Thank you we are looking forward to your next visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sydney on 14 Mar 2024
Thank you so much for the feedback!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing else to say
Stayed 4 nights in Feb 2024
Response from Sydney on 4 Mar 2024
Thank you! Let us know if there is anything we could have done better!

8/10 Good

KATARZYNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was not clean as supposed to and door to leave to the beach did not open when you want to go back. You need to go around the building. The restaurant was awesome with good food and service. I recommend and I would stay again for sure
Stayed 3 nights in Feb 2024
Response from Daphne on 25 Feb 2024
Thank you for choosing to stay with us. We value your feedback, and we will utilize it to improve our operations Our apologize for any inconvenience.

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. We stayed for 2 nights and the entire hotel was very clean. We enjoyed our stay. Will return in the future! Highly recommend
Stayed 2 nights in Feb 2024
Response from Daphne on 13 Feb 2024
Thank you for choosing to stay with us. We are glad to hear you enjoyed your time with us. We hope to see you again soon.

8/10 Good

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cain and Sydney and all the other employees at the hotel were all very helpful and friendly. The only negative was none of the USB outlets work and there are very few outlets. So I had to charge my phone in the bathroom. Room very clean. View of Atlantic was excellent. Beach very clean and well maintained. Overall great stay. 2.10.24 - 2.13.24
Stayed 2 nights in Feb 2024
Response from Sydney on 12 Feb 2024
Thank you so much for all of the high praise, and I am so sorry your outlets weren't working. We have asked maintenance to take a look and fix the problem! Hope to see y'all again!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Amy Z. on 21 Jan 2024
So sorry to hear your stay was less than perfect, we encourage you to reach out to the hotel to review the feedback regarding your stay.

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Daphne on 2 Feb 2024
Hello Princess, We are glad you enjoyed your stay with us. Come back to see us soon.

10/10 Excellent

Kaycee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest service, dining, loved the balcony
Stayed 3 nights in Jan 2024
Response from Daphne on 1 Feb 2024
Thank you for taking the time to review your stay. We appreciate your feedback and are thrilled to hear how much you enjoyed your stay.

10/10 Excellent

Kaycee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, clean, comfy
Stayed 2 nights in Jan 2024
Response from Daphne on 2 Feb 2024
Thank you for staying with us. We are glad to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Rachael, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and staff
Stayed 1 night in Jan 2024
Response from Daphne on 2 Feb 2024
Thank you for staying with us. We appreciate your feedback and we hope to see you again soon.

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good clean place great location for our plans.
Stayed 2 nights in Jan 2024
Response from Daphne on 1 Feb 2024
Thank you for staying with us. We are glad to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

D.

I had the opportunity to get in the pool on New Years Eve. The staff was informative and friendly. I highly recommend this hotel.
Stayed 1 night in Dec 2023
Response from Daphne on 31 Jan 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Daphne on 2 Feb 2024
Thank you for choosing to stay with us. We appreciate your feedback and we hope to see you again soon.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years
Stayed 1 night in Dec 2023
Response from Daphne on 2 Feb 2024
Hi Larry,Thank you for bringing in the New Year at Holiday Inn. Glad to see you enjoyed your stay and we wish you the best in 2024.

2/10 Terrible

Derrick

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sydney on 2 Feb 2024
Hello Derrick, Thank you for choosing to stay with us. We see you rated us 1 out 5, please let me know if you have any suggestions on how we could have made your stay more enjoyable.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
We LOVE this hotel. Everyone is so nice, the restaurant is AMAZING, and all areas of the property are so well-maintained
Stayed 1 night in Dec 2023
Response from Amy Z. on 11 Dec 2023
We are so happy you enjoyed your visit and the restaurant !

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every was very friendly and it was really clea
Stayed 1 night in Dec 2023
Response from Amy Z on 11 Dec 2023
We are thrilled you enjoyed your visit, Joe!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amy Z on 11 Dec 2023
Thanks so much for staying with us.

10/10 Excellent

Jesus M

Stayed 2 nights in Dec 2023
Response from Amy Z on 11 Dec 2023
thanks Jesus!

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Easy to check in. Hotel was super clean.
Stayed 1 night in Dec 2023
Response from Amy Z on 11 Dec 2023
Love that we could get you checked in early and that you had a great experience.

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Perfect view of the ocean, quiet and ample parking.
Stayed 1 night in Dec 2023
Response from Amy Z on 11 Dec 2023
We are so happy you enjoyed the clean rooms and great views.

10/10 Excellent

Natalie

Stayed 2 nights in Nov 2023
Response from Daphne on 2 Feb 2024
Natalie,Thank you for your review. We hope you choose to stay with us again soon.

6/10 Okay

Leah

Travelled with partner
Liked: Amenities
Our shower water was luke warm at best during our whole stay and the toilet flushed every three flushes or so. Staff was friendly an awesome, Rooms were clean and well stocked. The pool was clean an inviting. Like everything else, inflation was insane. 3 dollars for a 16oz bottled water at the desk was a bit much, so we hit up the local grocery store for our water and snacks.
Stayed 3 nights in Nov 2023
Response from Daphne on 15 Nov 2023
Thank you for choosing to stay with us. We appreciate your feedback. Our apologizes for the warm water in your shower as well as the toilet constantly flushing. Should these issues happen again, please let us know and we will take care of them immediately. We hope you will stay with us again soon. Have a wonderful day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and great view!
Stayed 2 nights in Nov 2023
Response from Julie R. on 13 Nov 2023
Thank you for taking the time to provide us with your feedback! More thanks for the 10 out of 10 rating. We look forward to being your favorite pick when you're in the area.

10/10 Excellent

Oswald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Julie R. on 13 Nov 2023
Thank you, Oswald for taking the time to provide us with your feedback! More thanks for the 10 out of 10 rating. We look forward to being your top choice for lodging any time you find yourself in Virginia Beach.