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Reviews of Holiday Inn Express Hotel & Suites Suffolk, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 229 out of 421 reviews" "
Rating 8 - Good. 129 out of 421 reviews" "
Rating 6 - Okay. 36 out of 421 reviews" "
Rating 4 - Poor. 20 out of 421 reviews" "
Rating 2 - Terrible. 7 out of 421 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Nicholas

Stayed 2 nights in Feb 2024

6/10 Okay

LaToya S

Travelled with family
Disliked: Cleanliness
My husband and I stayed at this property and when we checked into our room, I noticed water on the bathroom floor. I washed a few dishes with dish detergent and I saw the bubbles spilling out of the pipes underneath the sink. We asked for a new room and were given a new room but the coffee table was missing. Instead they had a tiny blue roll away table but not big enough for us to use for our dinner. Also, my step daughter spent an evening with us and when they opened the pull out couch, the mattress had so many crumbs and it was dirty. She ended up sleeping on top of the couch cushions which is not ideal especially when we paid for a standard experience. This was less than standard. Breakfast option was good though and location to the major highway and small shopping center next door was good as well.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Andres

Stayed 1 night in Dec 2023

10/10 Excellent

Suzon

Stayed 1 night in Dec 2023

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They told me they couldn't guarantee room I booked thru Expedia. Housekeeping only left 2 towels for 4 ppl. Great location and front desk very helpful
Stayed 3 nights in Dec 2023

10/10 Excellent

Scott G.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Stay
The hotel exceeded expectations with its excellent staff, service, well-maintained rooms, and a delightful surprise with the breakfast. I plan to return when I'm back in town.
Stayed 2 nights in Dec 2023

6/10 Okay

Janet

Travelled with family
Liked: Staff & service
We were given wrong room choice but staff made it right.
Stayed 1 night in Dec 2023

4/10 Poor

Whitney

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Housekeeping didn't do a good job at all. A pill and a penny were lrft on the floor and my husband grabbed it just before our 1 year could. We had less than half the amount of linen we should have had. We requested more and it was taking so long to come that we requested a late checkout and we were told no and we had to share body towels to dry off after showering. 2 towels for 6 people. Ridiculous
Stayed 1 night in Oct 2023

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and hotel exceeded my expectations. Mr. Duke was great!
Stayed 1 night in Nov 2023

4/10 Poor

Deshawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Philip

Stayed 1 night in Nov 2023

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice stay! However there was low water pressure in the bathroom. I also walked into my room to find that it was cold which I discovered the screen pried open slightly and the window was open. I closed the window and locked it. Left me a little uneasy.
Stayed 1 night in Oct 2023

8/10 Good

Julie

Stayed 1 night in Oct 2023

10/10 Excellent

Marty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

John

Stayed 2 nights in Sep 2023

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Several outlets and furniture items were broken. Floor was not clean at all, trash and dirt around bed. Door lock was intermittent and frequently needed new cards or “a special trick” to open. Staff often replaced keys or replaced lost keys without checking ID or asking names. For several people. You can literally walk in and say you lost your key card and they will give you access to any room you ask for.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy. Staff was hospitable. Breakfast was sublime. Hell of a cup of coffee!!!
Stayed 5 nights in Sep 2023

6/10 Okay

Brooke

Travelled with family
Would have preferred to not have a handicap accessible room. Sheets had stains on them .
Stayed 1 night in Sep 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hi GM on 11 Sept 2023
Thank you for posting your review.

6/10 Okay

Lymaine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The cushions on the couch bed has stains all over it. On both sides. Besides that thank you for a good stay.
Stayed 1 night in Sep 2023
Response from Hi GM on 11 Sept 2023
Thank you for taking time to post your comments, We use each one to better our guest experience.

2/10 Terrible

Eugene

Stayed 1 night in Aug 2023

8/10 Good

Susan V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hi GM on 11 Sept 2023
Thank you for posting your review.

10/10 Excellent

Owen

Stayed 1 night in Aug 2023

10/10 Excellent

Vida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the opportunity to stay at the Holiday Inn in Suffolk, VA, and overall, it was a pleasant experience. The hotel's location was convenient for my travel plans. It was situated in a relatively quiet area, which allowed for a peaceful night's sleep.
Stayed 1 night in Aug 2023
Response from Hi GM on 11 Sept 2023
Thank you for posting your comments. Our staff is very pleased you enjoyed your stay.

2/10 Terrible

Zayan

Business traveller, Travelled with partner
Disliked: Staff & service
Management was not good
Stayed 2 nights in Aug 2023
Response from Hi GM on 11 Sept 2023
Thank you for posting your comments. We use each one to better our guest experience.

4/10 Poor

Summer

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Other than the staff who were nice for the most part, this place needs upgrading badly. Found hair in the bacon. Mold in the AC and smelled, poop juice around the base of the toilet. Beds are uncomfortable, left with severe back pain. Pool was decent. Lastly the electrical trucks that took up all the parking spaces in the back and having men sit in the truck and watch you in the pool is not a great feeling
Stayed 3 nights in Aug 2023
Response from Hi GM on 11 Sept 2023
Thank you for taking time to post your comments. I am very sorry your stay was not up to our usual standards.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
We arrived very late and the customer service representative was fully attentive and provided excellent assistance to get us checked in.
Stayed 2 nights in Aug 2023
Response from Hi GM on 11 Sept 2023
Thank you for posting your review. our staff is very pleased you enjoyed your stay.

8/10 Good

Jodie

Stayed 1 night in Aug 2023
Response from Hi GM on 11 Sept 2023
Thank you for posting your review.

10/10 Excellent

KENNETH, Rehoboth Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Quick efficient check-in. Spacious room.
Stayed 1 night in Aug 2023
Response from Hi GM on 11 Sept 2023
Thank you for posting your review. Our staff is happy you enjoyed your stay.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hi GM on 11 Sept 2023
Thank you for posting your review.

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean and smelled nice. Small outdoor pool for the kids. Breakfast was ok.
Stayed 1 night in Aug 2023
Response from Hi GM on 11 Sept 2023
Thank you for posting your comments about your recent stay with us.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hi GM on 11 Sept 2023
Thank you for posting your review

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jul 2023
Response from Hi GM on 11 Sept 2023
Glad you enjoyed yourself. Thanks for posting the review.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Kathleen

Stayed 1 night in Jun 2023

4/10 Poor

Jordan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I wouldn’t stay there again
When we got there everything was ok but on our second day we had a roach in our room. When I went to tell the front desk, she asks how many I saw. She offered us another room and when we got there the air conditioner didn’t work properly. The breakfast wasn’t great. Some of the food tastes like it was freezer burnt or sitting out in the fridge.
Stayed 5 nights in Jun 2023

10/10 Excellent

Charles Bosak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hi GM on 15 Jun 2023
Thank you for posting your review. Our staff is very pleased you enjoyed your stay.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly!
Stayed 3 nights in Jun 2023
Response from Hi GM on 15 Jun 2023
Thank you for posting your comments.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hi GM on 15 Jun 2023
Thank you for posting your review.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hi GM on 15 Jun 2023
Our staff is very pleased you enjoyed your stay with us.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hi GM on 15 Jun 2023
Thank you for taking time to post your review.

8/10 Good

Armand

Stayed 1 night in May 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Hotel was great. Friendly staff.
Stayed 5 nights in May 2023
Response from Hi GM on 15 Jun 2023
Thank you for posting your review,

10/10 Excellent

Bonnie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Express was well laid out, clean, friendly staff, awesome breakfast bar! There was a young lady that came up and helped us with our heating system which is confusing when you have combined old units set up to new controls. Yes we are Sr. Citizens, the gentleman who checked us in and this young lady that came up to room 205 on 4/23 late at night represent your company well! Please compliment them for us...sorry I can't remember names.
Stayed 2 nights in Apr 2023

2/10 Terrible

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was nice. I did not like the fact that I was put in a joining room. I was there by myself and the people that were next to me act like they were trying to come in my room. So, I put a chair in front of the door. They were loud and kept slamming the doors all night. Did not get much rest.
Stayed 1 night in Apr 2023
Response from Hi GM on 15 Jun 2023
Thank you for taking time to post your comments. I am sorry your stay was not up to our normal standards. We use each review to better our guest experience.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hi GM on 15 Jun 2023
Thank you for posting your review.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Hi GM on 15 Jun 2023
Thank you for posting your review about your recent stay.