Exterior

Reviews of Holiday Inn Express Hotel & Suites Chesapeake, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 239 out of 649 reviews" "
Rating 8 - Good. 174 out of 649 reviews" "
Rating 6 - Okay. 110 out of 649 reviews" "
Rating 4 - Poor. 63 out of 649 reviews" "
Rating 2 - Terrible. 63 out of 649 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher, richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Listing says there is a hot tub. There isn’t.
Stayed 2 nights in Mar 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean but I feel that all hotels should have air fresheners in their rooms
Stayed 1 night in Feb 2024

2/10 Terrible

Heechon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lovette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed a week for business. Staff was extremely friendly and helpful. Breakfast was great! Close to major shopping centers and restaurants. Would definitely return.
Stayed 5 nights in Jan 2024

10/10 Excellent

Jean, Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Helena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Jan 2024

10/10 Excellent

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Clement

Stayed 1 night in Dec 2023

8/10 Good

Sheree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only have 2 small things that weren't quite right...there was a small spot of mold in the shower & the bathroom sink drained VERY slowly. Other than that I had a very nice stay. ALL of the staff were awesome!
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Cleven.

Stayed 1 night in Dec 2023

10/10 Excellent

Jean, Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Travelled with partner
Liked: Staff & service, property conditions & facilities
CLEANESS
Stayed 1 night in Nov 2023

2/10 Terrible

anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel on the east coast
I did not stay in the room i left and i could not get refunded i was refused a refund and a receipt
Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Oct 2023

10/10 Excellent

Tasha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really clean, room was spacious enough. Comfortable bed and pillows.
Stayed 1 night in Nov 2023

8/10 Good

Chena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisement one of the main reasons I booked this hotel was for the hot tub. Then find out there isn't a hot tub. Breakfast was nasty. Bed was comfortable shower was nice.
Stayed 1 night in Oct 2023

10/10 Excellent

shakeria, Hamden

Liked: Cleanliness, staff & service, property conditions & facilities
Wverything
Stayed 1 night in Oct 2023

4/10 Poor

Barbara

Stayed 1 night in Oct 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Daniel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at 3:30pm (check in is supposed to be at 3:00pm) and our room wasn't available. We had to wait until 3:40pm to check into another room. Ceiling paint in bathroom was peeling and ceiling above shower head was discolored and moldy. Disgusting! Informed front desk and she stated she would have someone check it out. We went to dinner and came back and there was no one at the front desk.
Stayed 1 night in Oct 2023

6/10 Okay

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Does not have a working hot tub or jetted bath tubs as advertised. That was the main reason for me to choose this property and was dissappointed after checking in.
Stayed 1 night in Oct 2023

6/10 Okay

florence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A PIG WEARING LIPSTICK
Stayed 3 nights in Sep 2023

10/10 Excellent

Mackenzie

Stayed 1 night in Sep 2023

6/10 Okay

Courtney

Travelled with partner
Disliked: Staff & service
Some of the staff were extremely rude and inconsiderate. They also acted as though having 1 towel for a 4 day stay was acceptable. Definitely won’t be staying here again.
Stayed 3 nights in Sep 2023

8/10 Good

ARMAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property,safe and clean, the breakfast is very good!
Stayed 3 nights in Aug 2023

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel was perfect for my one night stay. The bathroom ceiling had some cracks like their was previous water leak but I didn’t experience that during my stay. The room was spacious and clean. My only issue was that I was told that breakfast was served from 6am-9:30am in the morning. When I came down for breakfast at 9am the food was gone and I was told the kitchen will not provide anymore food. I selected this property because they served breakfast. This was disappointing.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Room was comfortable and clean, but wall-mounted toilet paper roll holder was missing and shower water temperature was warm, but not hot. Lamp needs to be added to the in-room coffee/microwave area. Very dark without an overhead ceiling light fixture. Breakfast choices were very adequate, but TV was blaring loud on a polically-oriented station and very annoying. Indoor pool was clean, but overhead lighting needs to be improved and underwater pool lights weren’t on at all. Overall, the stay was a little disappointing considering the price.
Stayed 1 night in Aug 2023

10/10 Excellent

Nicole

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was very helpful and really helped us during our difficult time...thank you to her for making us feel welcome from new york
Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

LaKindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Pam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in on thursday night i was exhausted. My sheets were filthy. I had them change my sheets Friday and when I checked then I found possible Bed bugs I also found out they charged me twice on my card. 160 dollars a night disgusting hotel. The hotel stinks 5th floor was smelling of mildew. The people across from me also had to change rooms there room flooded. They never offered me a change of rooms. The bed had blood stains on it they covered it with mattress Topper. It should have been disposed of. . I slept on the couch and checked out early. Fighting them for refund now. They were rude to me and also refused to give me paperwork upon checkout. They called me a Karen when I complained. I had to also get my key cards reactivated twice could not get in room. They do not answer there phones snd poorly stsffed st night. Tertible customer service. DO NOT STAY HERE.
Stayed 3 nights in Aug 2023

2/10 Terrible

Carla

Stayed 1 night in Aug 2023

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Stay
Absolutely horrible! Was woken at 12:30am to report to the desk. Had to get ahold of my wife in bed to confirm the reservation. Had no issues at initial check in. Desk gave my room key to another guest to check in and they reported there was already luggage in the room. Breakfast was not good and the same choices each day.
Stayed 3 nights in Aug 2023

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Spacious Room
My stay was nice and relaxing. I was able to play and enjoy my time with my grandbabies. I also liked that i was able to go down and have breakfast with them the next morning.
Stayed 1 night in Aug 2023

2/10 Terrible

Srijendra

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast was not good. I booked this hotel only because of a good and healthy breakfast. Unfortunately, there weren't any food items for the customers who are health conscious. There were no fruits at all, not even an apple or banana. Hot food was just a joke, only three items with pork and beef, no chicken for people who do not eat red meat. This hotel made me embarrassed in front of my friend's families because I was the one who recommended my friends for a good breakfast and hotel stay. This was my second stay at this hotel. But, I am not going back to this hotel next time. I hope hotel management will improve but damage has been done.
Stayed 1 night in Aug 2023

8/10 Good

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

TRACY

Business traveller
Liked: Cleanliness, staff & service, amenities
Room key swipe was inoperable and had to get a new key card every time I returned to my room. Dryer's swipe card also inoperable and staff had to provide their own change for my clothes to dry. All of these simple annoyances could be prevented with upgrades.
Stayed 4 nights in Jul 2023

10/10 Excellent

Maria, Woodland Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful and very polite.
Stayed 2 nights in Jul 2023

2/10 Terrible

Elizabeth Mary Figueroa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

6/10 Okay

Felisa

Travelled with family
Spacious double room Check in takes too long.
Stayed 1 night in Jul 2023

10/10 Excellent

Becky

Stayed 1 night in Jul 2023

10/10 Excellent

Romeo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad management and poor housekeeping
No hand towels, wash cloths. Dirty shower, broken blinds, key card didn’t work, no door latch for security. Staff inattentive, poor customer service, slow check in, slow check out. Camper trailer parked in parking lot, it stunk.
Stayed 2 nights in Jul 2023

6/10 Okay

Tracey

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was good, but the attendant that was working on 6/7/2023 was very rude to me. I swiped my card and it showed the money was taken out and she kept saying it didn’t go through. She didn’t try to hear me out or anything. She kept telling me I could cancel if I wanted to, after it showed them taking my money. Very rude and she needs to be retrained. Absolutely no customer service skills. I usually don’t write reviews but I had to let someone know about this!
Stayed 2 nights in Jul 2023

4/10 Poor

Jared

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
While the room was immaculate, it required 3 separate inquiries on 3 seperate days to tell us an item I know my daughter forgot never turned up, though with the attitude given when I finally got an answer, I find it doubtful if the front desk even asked housekeeping. Finally time at the hotel pool was cut short, because of other hotel occupants who were both loud and smoking pot at the opened outside entrance to the pool. Hotel staff never came to check on any of the commotion. Not a good environment for someone with small children. Better to pay the few extra bucks for nicer area.
Stayed 2 nights in Jul 2023