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Reviews of Hampton Inn & Suites Chesapeake-Square Mall

2.5 out of 5
Hampton Inn & Suites Chesapeake-Square Mall
4449 Peek Trail, Chesapeake, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 423 out of 880 reviews" "
Rating 8 - Good. 266 out of 880 reviews" "
Rating 6 - Okay. 99 out of 880 reviews" "
Rating 4 - Poor. 51 out of 880 reviews" "
Rating 2 - Terrible. 41 out of 880 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Business traveller
Liked: Amenities, property conditions & facilities
Not the cleanest room I've ever had at a Hampton Inn, Toilet didn't work, had to use the bathroom in the lobby.
Stayed 1 night in Apr 2024

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness
Black mold around ceiling vents in exercise room
Stayed 4 nights in Apr 2024

6/10 Okay

Patrick

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Kinda gross. Gets the job done.
Stayed 3 nights in Apr 2024

8/10 Good

Vincent

Stayed 1 night in Mar 2024

6/10 Okay

Marcia

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
I sat on the bed to take my shoes and socks off to go shower. The carpet was sticky. That grossed me out. The wall light next to one side of the bed was missing and there was a hole in the wall. Paint was peeling off the door and the chairs front leg looked like it was falling off. The patch job on the wall next to the shower was unsightly. The staff was amazing and the breakfast was good. Unfortunately the hotel needs repairs/renovations from skilled people. I will not be staying there again which is sad because the people were so nice.
Stayed 1 night in Mar 2024

8/10 Good

Krysten

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed that the pool was under renovations. That was a top reason why we booked the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big room
Stayed 2 nights in Mar 2024

10/10 Excellent

Antoinette

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
This is like other Hampton Inn properties; however, the outstanding features at this one were the reception desk staff and lady in the breakfast lounge. Absolutely fantastic! They greatly added added value to my stay.
Stayed 2 nights in Jan 2024

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Past this one for your own sanity. Housekeeping did not clean the room at all so I did not have clean towels. I called the front desk for some towels and they never brought to my room so I was not able to take a shower.
Stayed 2 nights in Jan 2024

8/10 Good

Sharon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

lawrence j

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay great breakfast.
Stayed 5 nights in Dec 2023

10/10 Excellent

esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Debra (the breakfast food “attendant “) did a splendid job, the food was delicious, the presentation was inviting & the selection was delightful! The hotel is so clean, the staff are so professional & the beds are so comfortable!
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Could use a little updating
Very spacious room and awesome breakfast. The staff was very friendly and took care of the few request we made. However the bathroom was very small and cramped. There was no room to change clothes after you get out the shower and there was no ventilation. The sink was located outside the bath area which I felt could have served us better being in the same room as the shower. Overall it was an okay stay.
Stayed 2 nights in Nov 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Customer service was great. Property condition okay
Stayed 4 nights in Oct 2023

6/10 Okay

Bhavinkumar

Business traveller
Liked: Cleanliness
Disliked: Amenities
I rated overall three start because they have limited choices for breakfast specifically for Vegetarian.
Stayed 2 nights in Oct 2023

10/10 Excellent

cortesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall best hotel I have stayed at in this area.
Stayed 2 nights in Aug 2023

6/10 Okay

Debra

Travelled with partner
Liked: Staff & service, amenities
The bathroom sick had no water. Had to turn on the tub to get a decent amount of water. Light switch didn’t work.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was nothing short of amazing. I am going to make this my hotel of choice while staying in this area. I am grateful and thankful to the staff as Terrell was very patient and kind
Stayed 1 night in Sep 2023

2/10 Terrible

Reese

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

April

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Manager to the property was super helpful. The hotel though was in disrepair had the king suite with no pictures on walls, no doors on closet no drain plug in tub—-all the repairs to room were done without skill. Overall the worst Hampton Inn I’ve ever stayed at.
Stayed 2 nights in Sep 2023

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 3 nights in Sep 2023

10/10 Excellent

Anokyewaa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place
Stayed 2 nights in Jun 2023

2/10 Terrible

Justin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff is nice yet the room definitely needs more cleaning particularly the carpet. Room is way too dark and has moldy smell.
Stayed 1 night in Sep 2023

10/10 Excellent

Donneca M

Stayed 1 night in Sep 2023

8/10 Good

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room Was Clean
Stayed 1 night in Aug 2023

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning unit in room very noisy
Stayed 1 night in Aug 2023

8/10 Good

Jeniffer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on time!
Front desk staff, even for our late night arrival, was friendly and very helpful! It made a long day end on a great note.
Stayed 1 night in Aug 2023

2/10 Terrible

Khadija

Disliked: Property conditions & facilities
Worst ever! Disgusting foul smell in my room and mildew and mold throughout my room
Stayed 2 nights in Jul 2023

6/10 Okay

Brittany

Stayed 1 night in Jul 2023

8/10 Good

Monte

Stayed 1 night in Jul 2023

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay…breakfast was delicious!
Stayed 1 night in Jul 2023

10/10 Excellent

cortesa

Stayed 1 night in Jul 2023

8/10 Good

Valerie

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

alla

Business traveller
Disliked: Cleanliness
The bed is full of ants
Stayed 1 night in Jul 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
This property is nice and the breakfast was good but water supply was not as good as it shall have been. but out side bed was dirty and had hair all in one of the bed but staff came and made up bed with clean linens and that all we ask for a clean room and good place to stay
Stayed 1 night in Jul 2023

2/10 Terrible

Carina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Candace

Liked: Cleanliness, staff & service
The breakfast was just ok
Stayed 1 night in Jul 2023

6/10 Okay

Telisha

Very disappointing.
Front desk lady (older) at night was rude, ask for a bar of soap since there was one piece and she told me that the bar soap was obsolete and that the hotel was doing away with that. Have u ever..... after paying for three nights, beds were not comfortable and bathroom needs updating and tiles were popping up. I will had that the very young lady the check me in was very kind, nice and helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stay was peaceful and staff was courteous. Room was also nice. The only downside was the bed was very uncomfortable. Mattress was very hard and leaning and is it needed to be flipped or replaced.
Stayed 1 night in Jun 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff
Stayed 4 nights in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
N/A
Stayed 6 nights in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was overall nice. Room had been refreshed since my last visit there-a much needed upgrade.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Valerie

Travelled with family
Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023

10/10 Excellent

Dylan

Stayed 1 night in Jun 2023