2/10 Terrible
Michael
Travelled with family
17 Mar 2024
Their credit card reader did not function; kept reading card declined called credit card company. Card was not declined. Reader was malfunctioning. That’s understandable but hotel had no means of getting around the problem. They required payment for yet to be used incidentals. After about half an hour they found a solution. Which should have occurred earlier. If we incurred incidentals we would be charged after the fact. After finally getting to the room which was very chilly we tried to turn in the heat. It blew cold air. Maintenance came right away got some tepid air going. Maintenance person said it wasn’t right but at least it was something. General air of incompetence and lack of concern. This morning I found it to be chilly but the thermostat is reading 77! Well at least it is something. Would never stay here again!!!!
Michael
Stayed 1 night in Mar 2024