Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Candlewood Suites Virginia Beach Town Center, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 751 reviews" "
Rating 8 - Good. 239 out of 751 reviews" "
Rating 6 - Okay. 77 out of 751 reviews" "
Rating 4 - Poor. 41 out of 751 reviews" "
Rating 2 - Terrible. 19 out of 751 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

TAMICKA

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Considering this was a non-smoking facility. Our room smelled of hold smoke.
Stayed 2 nights in Mar 2024

6/10 Okay

KATHLEEN

Stayed 1 night in Feb 2024

6/10 Okay

Debbie

Travelled with group
Older hotel, elevator very slow. AC/Heat unit didn’t cool well and it was cold when we stayed and didn’t cool very well. You would be in trouble in the summer. We stayed 2 nights and your room isn’t cleaned unless your there for extended stay. Have to ask for clean towels daily. Staff friendly and good location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Madisen

Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with how pet friendly both the property and the staff was for and with my dumb puppy.
Stayed 7 nights in Jan 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Finally a nice clean , quiet hotel . I didn’t have to worry about getting bit up by any bed bugs nor did I see any roaches . Only thing I will say is they should specify their holding fee they have once you get there other than that I was satisfied
Stayed 1 night in Jan 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
I don't want to write a review
Stayed 3 nights in Dec 2023

10/10 Excellent

WALTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at The Candlewood Suites was an absolute as well amazing, I was thoroughly impressed and surprised by the hospitality and the overall atmosphere experience and quality of this Hotel Property. I indeed will be booking my next stay at this location when I’m back in the area as well one of the many other locations, continue providing excellent great service to all of your guests. Happy Holidays New Year and here to a Prosperous 2024.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Adrian

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It's a pretty relaxed hotel, recommended to those who just need a place to sleep and shower.
Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff clean rooms.
Stayed 3 nights in Nov 2023

8/10 Good

Diana

Travelled with family
good clean room
The room was clean and had all the necessaries. No loud noises at night. peace and quiet sleep.
Stayed 4 nights in Nov 2023

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the whole experience: the room was clean, the kitchen appliances were a surprising pleasantry, the staff all polite and helpful. I also enjoyed the outside patio for sitting and chatting with my sons, also visiting the area. It was a good place to stay and I will stay there again next time. Thank you.
Stayed 2 nights in Nov 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most comfortable rooms I have stayed in. Easily accessible, clean and quiet. This is where I will stay when I come back to the area.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Rutherford, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Raymond W

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 2 nights in Oct 2023

8/10 Good

Brian, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 4 nights in Oct 2023

8/10 Good

Tulani

Travelled with family and small children
Liked: Cleanliness, amenities
It was very helpful for the time we needed it. Had what we needed to be comfortable. It was decent and basically clean. Not the cleanest but not dirty if that makes sense. The trolleys were falling apart and the rooms looked like they needed updating. The carpets could use a good deep cleaning or replacing overall tho it was helpful and convenient
Stayed 7 nights in Oct 2023

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Our room was across from the trash room. Between 5 and 7 am numerous people would drop their trash and let the door slam. Every morning we were awakened by slamming doors.
Stayed 10 nights in Sep 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean the property was! It was a quiet and safe space. My boyfriend and I stayed there for one night and it was just perfect! It is also less than 20 min from the airport so the convenience was great! If you wanted to do your laundry or eat in the room- they provided you with a laundry basket and Utensils/plates/cups. Worth the stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Montaque and Mamie

Stayed 1 night in Sep 2023

10/10 Excellent

Adam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Great value for the price.
Stayed 1 night in Sep 2023

6/10 Okay

Nicola, Stafford

Travelled with family, Business traveller
Liked: Cleanliness
Strong “weird” odor throughout the facility to includes hallways and rooms, one rooms fire alarm came on when the heat was turned on. Booked a room with 1 king bed. Both rooms had 2 smalls beds. Was told this was due to my last minute reservation though my “last minute reservation” was booked based on hotel availability.

10/10 Excellent

Theron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very pleasant, both upon checking in and out
Stayed 1 night in Sep 2023

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk staff were amazing as they had no record of my reservation. They spent time to track down my reservation from Hotels. com and verify it and put me a very nice suite! I was amazed at how helpful the staff were!
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable beds. Staff really nice.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, easy walk to town center where there are lots of restaurants and bars. Love having that pantry when i just want to nuke sonething and stay in. What i like most is the big workspace with tons of room.
Stayed 5 nights in Sep 2023

4/10 Poor

Damian

Stayed 1 night in Sep 2023

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant overnight stay. great customer service receiver by the young lady at the front Desk when I checked in.
Stayed 1 night in Aug 2023

4/10 Poor

Shanita

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Needs upgrades
Stayed 2 nights in Aug 2023

8/10 Good

Barbara

Disliked: Staff & service
Stayed 5 nights in Aug 2023

10/10 Excellent

luis

Liked: Cleanliness, staff & service
Very good place
Stayed 2 nights in Jul 2023

10/10 Excellent

Tammy

Stayed 2 nights in Jul 2023

2/10 Terrible

Stacey, Fuquay Varina

Travelled with partner
Disliked: Staff & service
We booked through Expedia. When we got to the hotel to check in, the front desk clerk was horribly rude, did not even look up our names for confirmation, told us they did not have rooms available & she could not help us. It was 12:00 am, we were 4 hours away from home. When asked if I could use the restroom at least, was told it was not working. Then when I went back out to my car to get phone to show her our confirmation, she wouldn't let me back in and was told if we didn't leave, she would call police. When my friend's mom called the hotel to find out what was going on since we had paid for 2 nights, the same lady was very rude to her, told her she would block her # if she called back. We ended up driving 4 hours home in the middle of the night. Horrible experience & the lack of customer service was horrific.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff super friendly and responsive. Easy drive to beach and Norfolk.
Stayed 3 nights in Jul 2023

8/10 Good

Patrick, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - I should’ve known a kitchenette meant no breakfast - but hey I guess that’s Hilton that’ll provide both.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, room comfort
Checking in was very quick and efficient. The customer service was excellent friendly and hospitable. The room was clean and comfortable. Staff was also very friendly. Washing and drying clothes for free was a big plus since I like to wash my clothes before I go home.
Stayed 3 nights in Jul 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Kareema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and affordable.
Stayed 3 nights in Jun 2023

8/10 Good

Emma

Stayed 1 night in Jun 2023

10/10 Excellent

Demetrius, Devon

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at the Candlewood Hotel in Virginia Beach. The hotel was clean, the staff was friendly, and my room had everything I needed plus more. The price was definitely worth it. I would definitely recommend this hotel to anyone looking for a comfortable and affordable place to stay in Virginia Beach. Here are some of the specific things I liked about the hotel: The room was clean and well-maintained. The bed was comfortable and the pillows were fluffy. The bathroom was spacious and had a great shower. The kitchenette was well-stocked with everything I needed to cook a meal or heat up leftovers. The hotel was located in a convenient area, close to restaurants, shops, and attractions. The staff was friendly and helpful. The price was very reasonable. Overall, I had a great experience at the Candlewood Hotel in Virginia Beach and would definitely recommend it to others. Thank you so much.
Stayed 1 night in Jun 2023

10/10 Excellent

Kamille

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing clean everything was great.ill let family.
Stayed 1 night in May 2023

6/10 Okay

Tracy

Travelled with group
Liked: Cleanliness, staff & service
This day was okay it was very cold in her room the air conditioner thing did not work to turn off so the fan on the wall continuously ran and so cold air blew all night we were freezing. And my friend's key did not work also the Pantry was overpriced
Stayed 1 night in May 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room and the employees were friendly. Great place to stay if you have pets, but there is a 75 dollar pet fee if they are not service animals.
Stayed 1 night in May 2023