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Reviews of Studios and Suites 4 Less Western Branch

2.5 out of 5
Studios and Suites 4 Less Western Branch
3235 Western Branch Boulevard, Chesapeake, VA

Reviews

7.6

Good

Rating 10 - Excellent. 172 out of 679 reviews" "
Rating 8 - Good. 283 out of 679 reviews" "
Rating 6 - Okay. 137 out of 679 reviews" "
Rating 4 - Poor. 47 out of 679 reviews" "
Rating 2 - Terrible. 40 out of 679 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Matthew

Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020
Response from Ray on 29 Nov 2020
Thank you for staying with us

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ws
Everything was awesome hotel and especially my room was clean great place to stay
Stayed 5 nights in Sep 2020
Response from Ray on 4 Oct 2020
The staff and management thank you for staying with us, stay safe and hope you will stay in the future with us .

6/10 Okay

Crystal

Travelled with family
Liked: Staff & service
Not bad place just bad neighbor hood and constant smell of pot
Stayed 3 nights in Aug 2020
Response from Ray on 17 Sept 2020
The staff and I thank you for your stay with us , will address issues

4/10 Poor

Brittney

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Ray on 17 Sept 2020
The staff appreciates you’re business and look forward to seeing you again

8/10 Good

randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice holiday getaway
nice stay. Its not fancy but it is clean, safe and in a good location. We would stay there again
Stayed 3 nights in Sep 2020
Response from Ray on 7 Sept 2020
Thank you for staying with us and look forward to seeing you again.

4/10 Poor

Todd

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
small shower created dangerous conditions putting water on the tile floor. tv input had to be selected each and every time you turn off/on again. table didn't fit the space.
Stayed 4 nights in Aug 2020
Response from Ray on 19 Aug 2020
I’m sorry for not having a regular room available for your stay we were completely sold old for the last 4 days . The TV will be looked at and it should not of done that , I hope on you’re next stay we would be able to put in a room with a full bath .

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Ray on 16 Aug 2020
Thank you for staying with us.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020
Response from Ray on 4 Aug 2020
Thank you for staying with us

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
its not the ritz, so dont expect it to be
clock was set wrong and buttons were torn up to the point you couldnt reset it. 2 lamps didnt work. and watch your toes going into the bathroom!!! bed was comfy. all seemed reasonably clean for a hotel. had THREE packs of decaf coffee and one real coffee packet. that should have been the other way around!
Stayed 1 night in Jun 2020
Response from Ray on 27 Jun 2020
Thank you for staying with us.Will look into the coffee , wish you good health and hope to see you soon

8/10 Good

kamilah

Stayed 3 nights in May 2020
Response from Ray on 9 Jun 2020
Thank you for staying with us

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the front desk check in. Felt uncomfortable. She was behind a window. Like it was an unsave area to stay in. Won't choose it again. Room was very nice and very clean.
Stayed 1 night in Mar 2020
Response from Ray on 9 Mar 2020
We have the window for the safety of our employees. The motel Is safe . I hope you do check us out again. But the staff and I thank you for staying with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating when I checked in. Lobby was clean and fresh smelling.
Stayed 1 night in Mar 2020
Response from Ray on 8 Mar 2020
Thank you for staying with us , we look forward to serve you again ,

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bed was clean, we really only slept there. Hotel is dated but appears hotel staff do the best they can with what they have to work with. Linens/towels were clean. Lots of noise outside and in the halls in the middle of the night. Heater unit leaked on the carpet causing wet socks.
Stayed 2 nights in Feb 2020
Response from Ray on 17 Feb 2020
The staff and I thank you staying with us . Will look into the AC issue leaking and the noise . We hope you will stay again and give you a opportunity to improve from you’re current visit

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ray on 15 Feb 2020
Thank you for staying with us . We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Ray on 15 Feb 2020
Thank you for staying with us . We look forward to seeing you again

2/10 Terrible

J, Boston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and rude staff Bb.
Stayed 2 nights in Feb 2020
Response from Ray on 11 Feb 2020
I’m sorry you were not satisfied with you’re stay . I would need more info to address it if are willing

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Absolutely no problem whatever!!
Stayed 2 nights in Jan 2020
Response from Ray on 25 Jan 2020
Thank you for staying with us

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
In a safe area with tons of restaurants. The room was clean. Bed was comfortable. Nice receptionists. Great experience! Highly recommend.
Stayed 2 nights in Dec 2019
Response from Ray on 6 Jan 2020
Thank you for staying with us. We hope you will visit us again in the near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019
Response from Ray on 30 Dec 2019
Thank you for staying with us and happy new year

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service
Not bad in a pinch
Some things could be updated
Stayed 1 night in Dec 2019
Response from Ray on 23 Dec 2019
Thank you for staying with us . Hope to see you again in future . Merry Xmas

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly the hotel was better than i expected. Only thing i didnt like was, they dont have any complimentary breakfast. But there was a wafflehouse next doorr, waffle world and McDonald's across the street.And the price was an excellent.
Stayed 2 nights in Nov 2019
Response from Ray on 5 Dec 2019
Thank you for staying with us. Hope to see you again. Merry Christmas to you and safe travels.

8/10 Good

Carlos

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ray on 30 Nov 2019
Thank you for staying with us , hope you and you’re family happy thanksgiving and best for the upcoming year . See you soon .

2/10 Terrible

Tatyana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ray on 20 Nov 2019
Sorry for you’re disappointment but not sure the reason

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay but some of the occupants were very loud and the different types of smoking on the property was bad
Stayed 2 nights in Nov 2019
Response from Ray on 11 Nov 2019
Thank you for staying with us

8/10 Good

Jerry, North Carolina

Business traveller
Liked: Staff & service, amenities
It was better than I expected. Room was clean and comfortable. I had a restful night.
Stayed 1 night in Oct 2019
Response from Ray on 9 Nov 2019
Thank you for staying with us

2/10 Terrible

Sierra

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ray on 4 Nov 2019
Sorry for your bad experience

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Ray on 20 Oct 2019
Thank you for staying with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Ray on 17 Oct 2019
The staff and management thank you for staying with us

6/10 Okay

Haley

Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Oct 2019
Response from Ray on 15 Oct 2019
Thank you for staying with us

8/10 Good

CJ, LEXINGTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the courtesy of the front desk! Didn’t like not having an ice machine on on floor 4. Had to get ice from Lobby! There was no sink stopper to hold water in basin. I DID NOT report this to management.
Stayed 3 nights in Oct 2019
Response from Ray on 8 Oct 2019
Sorry for the inconvenience we will look into the ice machine being only on ground floor but in past we have had complaints of the ice machine being on floors and customers being loud or the noise because of coolers being filled , the stopper if you called the front desk they would of gladly bought you one. But I thank you for supporting us and look forward to seeing you in the future

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019
Response from Ray on 8 Oct 2019
Thank you for staying with us

8/10 Good

StanleyT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice facility and convenient to most major routes and highway. Plenty of surrounding fast food places not much so sit in like a diner. Property clean and staff helpful and pleasant.
Stayed 2 nights in Oct 2019
Response from Ray on 5 Oct 2019
Thank you for staying with us

2/10 Terrible

Verified traveller

Stayed 3 nights in Sep 2019
Response from Ray on 14 Sept 2019
Thank you for staying with us

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Ray on 12 Sept 2019
Thank you for staying with us

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ray on 12 Sept 2019
Thank you for staying with us

4/10 Poor

Ricky R Scott

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Affordable and clean. Staff was very polite. Cleaning products they use left a wierd smell in the room but the it was clean and comfortable.
Stayed 3 nights in Sep 2019
Response from Ray on 6 Sept 2019
Thank you for staying with us

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower was small with no tub. Beds were hard. Price, condition, location, and ease were above average!
Stayed 1 night in Sep 2019
Response from Ray on 4 Sept 2019
Thank you so much for staying with us, if there’s anything the staff or management can do please let us know.

8/10 Good

dennis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ray on 3 Sept 2019
Thanks for staying with us, look forward to seeing you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Ray on 3 Sept 2019
Thank you for staying with us

6/10 Okay

luis

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Aug 2019
Response from Ray on 1 Sept 2019
Thank you for staying with us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
affordable and clean!
Stayed 1 night in Aug 2019
Response from Ray on 30 Aug 2019
Thank you for staying with us

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway!!!!
It was extremely easy to check-in & check-out. The staff was very friendly & helpful. There were so many restaurants & shopping areas close to the hotel. This hotel is now on my list of hotels to stay at during my trips whenever I visit the city.
Stayed 2 nights in Aug 2019
Response from Ray on 3 Sept 2019
Thank you for staying with us

8/10 Good

Tameka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean and quiet
Stayed 1 night in Aug 2019
Response from Ray on 26 Aug 2019
Thank you for staying with us hope to see you again

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Very accommodating staff and clean and well kept!!
Stayed 1 night in Aug 2019
Response from Ray on 25 Aug 2019
Thank you so much look forward to seeing you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Ray on 19 Aug 2019
Thanks so much for staying with us

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
I did not like the heavy smell of a cleaning product.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Ray on 19 Aug 2019
Thank you for staying with us

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Ray on 17 Aug 2019
Thank you for staying with us