Free daily continental breakfast
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Reviews of Sierra Inn

2.5 out of 5
Sierra Inn
3460 E Fry Blvd, Sierra Vista, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 173 reviews" "
Rating 8 - Good. 48 out of 173 reviews" "
Rating 6 - Okay. 11 out of 173 reviews" "
Rating 4 - Poor. 7 out of 173 reviews" "
Rating 2 - Terrible. 5 out of 173 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Had a brief but good stay. Everything was clean and no issues at all. Would stay there again without hesitation.
Stayed 1 night in Apr 2024

6/10 Okay

Wiggy

Disliked: Property conditions & facilities
Very dated
Stayed 1 night in Apr 2024

4/10 Poor

Wiggy

Business traveller
Liked: Cleanliness
Dated property and furnishings, but clean and quiet. Everything worked.
Stayed 1 night in Apr 2024

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless, comfortable, quiet and spacious. Nice amenities like a fridge and microwave. Price was excellent. However, what happened to breakfast? Office was closed and locked. We could see through the windows that the breakfast area was not set up. Tried ringing the doorbell with no response. Left just after 7:30 for McDonalds.
Stayed 1 night in Apr 2024

2/10 Terrible

Lizbeth

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled bad, the floor was dirty, and the bed sheet were dirty and had stains. Not to mention there was a weird needle in between the sheets. Microwave didn’t work well either
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff super helpful; hotel was clean.
The hotel was clean and quiet given it was a Saturday night was inpressive. We booked 2 rooms for 6 of us and since we booked through hotels.com they had us down as 2 different groups. Alison at the front desk was amazing and helped uabget rooms right next to each other. The bathrooms were big which was awesome. It also had two sinks; very convenient for us who have 2 small children. The beds were comfy and clean and the heaters worked great. Over all a great night.
Stayed 1 night in Dec 2023

10/10 Excellent

Debra, Inver Grove Heights

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was very helpful,courteous and professional. Rooms were nice size. Clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed
Very disappointing, the Sierra Inn had a very good recommendation and certainly did not live up to expectations.
Stayed 1 night in Dec 2023

10/10 Excellent

SuZanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My negative comment would be the free breakfast. If you don't get there in the first 45 minutes of opening, you won't get breakfast. Staff kept the coffee pots full but everything else was gone and not being refilled.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tracy, Holt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient, staff was great
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice stay 🤗
The fan in the bathroom was broken and made a lot of noise. The chargers for the electric cars were for Tesla model no other adapters, that was disappointing. Overall the place was clean and comfortable. The service was wonderful and staff were very kind.
Stayed 1 night in Nov 2023

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service
Poor customer service
In short: Customer service is poor and the owner is a lier. Here is my experience: The room was clean but could have been cleaner. The property was a bit disgusting. We counted more than a dozen canine dejections walking from the front desk to our room. The main issue we got during our stay is related to the EV chargers. We called before we booked our room and were told chargers are free of charge for customers. That's a little bit of a lie as indeed they did not charge us an extra 30USD that charge for non guest to use it but using it we got charged an astonishing 75c/KWh which is by far the highest price I've ever paid to charge my car. For exemple, in sierra Vista the utility company charge people 18c/KWh on average, charging my car on the highway cost 36c/KWh and it would have been free at the Hampton Inn nearby or around 24c/KWh at the Best Western down the road. I complained to the front desk multiple times, they told me the owner would contact me which he never did. Luckily one night the new front desk agent messed up as she called the owner in front of me so he had no other choice than to talk with me on the phone. He told me he will work on resolving the issue and also will refund me at least partially. All I have to do is send an email with all the details which I did two weeks ago. He never replied, I called the front desk three times and they confirmed the owner received the email. There is only one logical conclusion they just don't care about their customers.
Stayed 2 nights in Oct 2023

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Andrea, College Place

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of breakfast choices.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
No Remarks
Stayed 2 nights in Oct 2023

8/10 Good

Cortney

Travelled with partner
Liked: Cleanliness, amenities
Overall it was nice, however, the breakfast room was not kept stocked with hot food, the staff stood around chit-chatting more than restocking the food for the guests. They were friendly, but could have paid more attention. The first night there was a large group of people outside our room drinking and cutting up raw chicken on the back of their truck. Then once they barbecued they sat around in a circle in the rocks talking loudly getting drunk. We called the office and were told they had till 10pm to finish their party. Since their vehicles were gone later, I don't think they were actually guests. The a/c in our room didn't work very good and the toilet backed up but then went down, so we didn't report it.
Stayed 2 nights in Oct 2023

8/10 Good

Sonia

Travelled with partner
It was a good room, comfortable beds. Staff very nice. The only problem is that they need to have things ready at 7 if breakfast is 7 to10 and keep an eye on making sure that they are checking once in a while, not wait for guests to ask for things that have run out.
Stayed 3 nights in Oct 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast at seven?
Came in for breakfast at 10 after eight they were couples out waiting for the batter for the waffles. 45 minutes later we finally got so batter made.
Stayed 2 nights in Oct 2023

10/10 Excellent

Morgan

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

LAVENTRICE

Travelled with family
Liked: Cleanliness, staff & service
This hotel is dated, but it was clean. It’s located right on a very busy street and it was very noisy so we didn’t sleep well. Cars are racing down the street at all hours of the night and early morning. If you’re sensitive to noise like me, it’s not for you. Or ask for a room at the back of the hotel. Not a real breakfast either, but McDonald’s is just up the street.
Stayed 1 night in Oct 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but clean property. We only stayed one night and left early in the morning, we’re not able to get ice for cooler because it was locked up, seemed odd to me that access to the ice machine has hours.
Stayed 1 night in Oct 2023

10/10 Excellent

Gregg

Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somewhat ok
The room was very clean and very convenient to the Park where I was setup as a vendor at Art in the Park. Only really inconvenient thing was the lobby and food was not available until 7am. As a business person, I have to be out earlier and I missed out on a perk that was included in my room fee. Cost me additional money for coffee and a food because of it.
Stayed 2 nights in Oct 2023

6/10 Okay

BRUCE

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The entrance door had gaps around the door and did not feel like it was safe and we were concerned that small bugs/insects would enter the room. No elevator to carry luggage up to second floor. Cost of laundry facilities was expensive.
Stayed 4 nights in Sep 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet place
Nice, quiet place. Small independent hotel. The ladies at check in and check out were very friendly. Good night's sleep in a king bed. Air conditioner and tv worked great. Nice pool, and small breakfast in the morning. Nothing fancy, but everything worked and it was clean. It is only 2 stories. No elevator, just stairs. The towels could have been bigger and thicker. Overall, nice little place. Also, they have 3 charging stations for EVs.
Stayed 1 night in Sep 2023

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Bed was great Pillows and towels soft and comfortable Breakfast was un impressive
Stayed 3 nights in Jun 2023

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You’ll like this place.
Such a pleasant surprise! We needed a place to stay at the last minute & thought we’d have to take what we could get. But what we got was a very nice room at a great price. Thanks Sierra Inn!
Stayed 1 night in Jun 2023
Response from Tristin (Front Desk) on 4 Jul 2023
Carol,So happy to hear that you enjoyed your stay with us! It was a pleasure having you as our guest! I hope we see you back to stay with us again!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
3rd stay there and as always was great!
Stayed 1 night in Jun 2023
Response from Tristin (Front Desk) on 4 Jul 2023
Thank you so much for your feedback and review! It is always a pleasure having you stay with us! We are so happy to hear that you enjoyed your stay with us again! I hope we see you back soon!

4/10 Poor

Robert

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty rooms with dingy smell and also smelled like weed.
Stayed 1 night in Jun 2023

8/10 Good

Jose, Buckeye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, Ac was quiet ( wish it would of push out more air) breakfast was limited to toast , waffles and boiled egg..if you like buns and grits you had it and a few others. We stayed 2 night the second morning we went somewhere else for breakfast.. Overall it was fairly descent. You got what you paid for.
Stayed 2 nights in Jun 2023
Response from Tristin (Front Desk) on 4 Jul 2023
Thank you so much for your feedback and review! We are happy to hear that you enjoyed your stay with us! I hope we see you back to stay with us again!

8/10 Good

Patty

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Tristin (Front Desk) on 22 Jun 2023
Thank you so much for your review! I hope we see you back to stay with us again!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Tristin (Front Desk) on 22 Jun 2023
Thank you so much for your review! I hope we see you back to stay with us again!

10/10 Excellent

Virgil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and friendly. The room was clean and the bed was confortable. The grounds were clean. We didn't get a chance to try the breakfeast. The location was nice everywhere i wanted to go was within a very short distance.
Stayed 1 night in Jun 2023
Response from Tristin (Front Desk) on 22 Jun 2023
Thank you so much for your review! I am so glad that you enjoyed your stay with us! I hope we see you back to stay with us again!

8/10 Good

Elaine

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Tristin (Front Desk) on 22 Jun 2023
Thank you so much for your review! I hope we see you back to stay with us again!

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini gateway
Took a mini vacation for my husband’s birthday and our stay was wonderful.
Stayed 2 nights in Jun 2023
Response from Tristin (Front Desk) on 22 Jun 2023
Thank you so much for your review! I am so glad that you enjoyed your stay with us! I hope we see you back to stay with us again!

2/10 Terrible

Judy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beds very uncomfortable, room surface cleaning was below acceptable.Examples are dirty flat surfaces like, desktop, bedside surfaces and all similar surfaces. Rooms are very dated and Formica was peeling off surfaces. Bathroom ceiling had holes in ceiling from water leaks above our floor. But, as a good note the employees were very polite and helpful. The breakfast was sufficient, clean and fresh. Don’t expect a grand buffet.
Stayed 1 night in Jun 2023
Response from Tristin (Front Desk Manager) on 9 Jun 2023
Judy,Thank you so much for your feedback and review. I am so sorry to hear that you didn't enjoy your stay with us. I wish we would have known there was an issue so we could have done what we could to fix the issues immediately. I passed on the information regarding the cleaning issues to our housekeeping manager, we do not tolerate issues like that here, as we pride ourselves in having a clean room to provide our guests. I also passed on the maintenance issues to our owner and the maintenance department. Again, I am sorry that your stay wasn't to the standard we hold ourselves to. I hope that we have the opportunity to have you back to stay with us again. Thank you again for staying with us!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice clean, quiet place in a nice area with very convenient access to local restaurants in Sierra Vista. It also offered a short, scenic drive to Tombstone on a busy holiday weekend.
Stayed 2 nights in May 2023
Response from Tristin (Front Desk Manager) on 9 Jun 2023
Mark,Thank you so much for your feedback and review! I hope we see you back to stay with us again!

8/10 Good

Brigham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and our room was very simple as it was exactly what we needed for our short trip. The only minor issue we had was our room had a very faint smell of smoke. Other than that I highly recommend this place as the breakfast was very simple and had variety and the staff when we checked in went above and beyond to help us get to know the area.
Stayed 1 night in Jun 2023
Response from Tristin (Front Desk) on 9 Jun 2023
Thank you so much for your feedback and review! I hope we see you back to stay with us again!

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were late getting to the hotel and everything including the ice machine is locked up. But otherwise it was a very nice stay. Clean friendly and a nice pool.
Stayed 3 nights in May 2023
Response from Tristin (Front Desk Manager) on 9 Jun 2023
Thank you so much for your feedback and review! I hope we see you back to stay with us again!

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Sierra Inn is my favorite hotel in the SE
Clean. Comfy beds. Two sinks. Bright lights in bathroom. Shower head was powerful. Low step to exit the tub/shower. Pool. Great breakfast 7 to 9. Biscuits and gravy. Fruit. Hard boiled eggs. Cereal. Waffles. Juice. Coffee. Quiet.
Stayed 1 night in May 2023
Response from Tristin (Front Desk Manager) on 9 Jun 2023
Thank you so much for your feedback and review! I hope we see you back to stay with us again!

10/10 Excellent

David, Peoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice family owned hotel at a reasonable price. Perfect place to stay to visit southern Arizona wine country. Also near Tombstone, Bisbee and Kartchner Cavern State Park among other interesting places.
Stayed 3 nights in May 2023
Response from Tristin (Front Desk Manager) on 9 Jun 2023
Thank you so much for your feedback and review! I hope we see you back to stay with us again!