Hot springs

Reviews of The Westin Rusutsu Resort

5 out of 5
The Westin Rusutsu Resort
133 Izumikawa, Rusutsu, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 295 reviews" "
Rating 8 - Good. 98 out of 295 reviews" "
Rating 6 - Okay. 16 out of 295 reviews" "
Rating 4 - Poor. 7 out of 295 reviews" "
Rating 2 - Terrible. 8 out of 295 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sylvia

Travelled with family
Liked: Staff & service
Disliked: Amenities
Been coming back to stay at the Westin every year for skiing. Since covid it seems the standard has dropped. They have not also maintained the quality of the stay post covid. Example: quality of free in room amenities dropped, quality of food at breakfast buffet dropped For the price of the Westin compared to the hotels around the vinicity I would expect the quality to be maintained a little better. Otherwise, the place is clean and service staff are very helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Ling

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to skiing, friendly staff
Stayed 4 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great facilities and good quality buffet restaurant. Room was very spacious and exceptionally clean.
Stayed 2 nights in May 2023

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to the Rusutsu ski resort is a huge plus. However, the room was expensive and little things - such as waiting in line for 20 minutes to eat at the breakfast buffet - made it seem overpriced for what it delivered. No specific complaints but I would probably stay at the Rusutsu Resort Hotel next time for half the price.
Stayed 1 night in Feb 2023

10/10 Excellent

Gwen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms at the Westin are all lofts- really nice layout with the bedrooms on the corridor floor and a great living room with murphy beds and kitchenette on the lower floor. The toilet, bathroom sink area, and shower/tub are all in their own rooms so you can close the door to each one for more privacy. The only thing they don't have that would be nice is a microwave, so you can't heat up leftovers or soup. It forces you to eat at one of the many restaurants (three at the Westin and 5 or 6 at the Rusutsu Resort across the street). It isn't quite ski in/out but it is a short walk to the chairlift for East Mountain and Mt Isola, and a monorail short walk to West Mountain.
Stayed 6 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff is very helpful and friendly with excellent spoken English. For those ski lovers, they will be able to enjoy the easy access to ski rental, and related facilities. The room I stayed is very clean with nice view of ski trail, and the room is very clean as well except it would be nice to have a deodorant spray available in the room so that guests may use as this item is commonly found in most hotels in Japan. Overall, I had a very pleasant stay there.
Stayed 1 night in Feb 2020
Response from Westin Operation Team on 27 Feb 2020
Greetings from The Westin Rusutsu Resort! Thank you very much for your wonderful comments. We will definitely share this within hotel associates. We are looking forward to welcoming you once again! Best Regards,

8/10 Good

Lori, Sun Peaks

Travelled with family
Liked: Cleanliness
Rooms were spacious. Large, sprawling hotel. Family hot tub would be nice at a ski resort hotel.
Stayed 5 nights in Feb 2020
Response from Team Westin Rusutsu Resort, on 10 Feb 2020
Thank you very much for your feedback. We will definitely share your valued comments within hotel management. We are looking forward to welcoming back to The Westin Rusutsu Resort in the near future again!

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
First thing I noticed when I got into the room was toilet which was not clean. I guess the person who used the room previously lost vowels. The cleaning people just did not clean properly.
Stayed 4 nights in Feb 2020
Response from The Westin Rusutsu Resort on 10 Feb 2020
Dear Anonymous, Thank you for choosing The Westin Rusutsu Resort. We truly thank you for taking the time to highlight your concerns to us. However, we sincerely apologize for the inconvenience regarding your hotel stay. We are deeply regretful that the daily room cleaning attendance was not our standard level. We do share your valued feedback with the related department so as to provide a higher quality of service as a Westin brand. We will keep working hard to strive to welcome guests with warm and hospitable service. If there is a chance, we do hope you come back to the Westin Rusutsu Resort next time. Once again, thank you very much for your feedback.

8/10 Good

James, Taipei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen is great. However, the seat of outdoor onsen is not comfortable.
Stayed 5 nights in Jan 2020
Response from Westin Rusutsu Resort Operation Team, on 10 Feb 2020
Thank you very much for your feedback. We will definitely share your valued comments within relevant department especially about outdoor onsen. We are looking forward to welcoming back to The Westin Rusutsu Resort in the near future again!

10/10 Excellent

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from The Westin Rusutsu Operation Manager on 31 Jan 2020
Thank you very much for your great feedback. We are looking forward to welcoming you back to The Westin Rusutsu Resort!

6/10 Okay

Edwina, HK

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff English level and service standards, which are not up to an international 5-stars Hotel standard, should be improved.
Stayed 4 nights in Dec 2019
Response from Team Westin Rusutsu Resort on 8 Jan 2020
Thank you for choosing The Westin Rusutsu Resort! Also, we much appreciate for your feedback. We will definitely share this important feedback score within each relevant department. Especially, communication in English is important as one of global travel companies. We hope to welcome you back to Rusutsu Resort again! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I did look the environment. Good people. Good attitude. Generally everything was good.
Stayed 11 nights in Dec 2019
Response from Team Westin Rusutsu Resort on 8 Jan 2020
Thank you for choosing The Westin Rusutsu Resort! Also, we much appreciate for your feedback. We will definitely share this important feedback score within each relevant department. We hope to welcome you back to Rusutsu Resort again! Best regards,

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big clean room! Very good view! Nice food! Need monorail for ski, isn’t very convenience.
Stayed 3 nights in Dec 2019
Response from Westin Rusutsu Operation Team, on 23 Dec 2019
Thank you very much for your feedback. Especially, your feedback about monorail is important for us. We will definitely share this with Rusutsu Resort Management. We were running extremely high occupancy. But our team member continue to do our best to make your stay comfortable and memorable. Thank you, Westin Operation Team,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful winter resort. The reception staff were prompt, attentive and professional. The staff who showed us to our room was very polite and helpful. The loft we stayed in was super comfortable. Soft bed, great mountain view, very clean toilets. The water from the tap is specially treated and drinkable. We totally enjoyed our stay in The Westin, highly recommended to whoever is visiting the Rusutsu.
Stayed 2 nights in Dec 2019
Response from Westin Rusutsu on 23 Dec 2019
Warm greetings from The Westin Rusutsu Resort! Thank you very much for your great comments. We will definitely share this within hotel team. Honestly, We were extremely busy because of high occupancy at that time...thank you for your feedback. We are looking forward to welcoming you back to Rusutsu Resort! Best Regards, Team Westin

10/10 Excellent

Wing Ngar Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
It’s a very relaxing stay. The kids enjoy the outdoor activities very much. Will come back again
Stayed 2 nights in Jul 2019
Response from Westin Management on 6 Jul 2019
Dear Rowena San, Thank you so much for choosing Westin Rusutsu this time. It is good to know that your kid enjoyed the activities. Hopefully, we can welcome you back to Hokkaido!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and clean but the room is hot
Stayed 1 night in Apr 2019
Response from Westin Operation Team, on 6 May 2019
Thank you for staying with us. Also, thank you very much for taking your time for this feedback. We plan to install new room temperature control system in June. And the construction will be finished by the end of November. Hopefully, we can welcome you back to the Westin Rusutsu Resort again. Best Regards,

8/10 Good

fern

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Rusutsu
We stayed six nights at the Westin Rusutsu on a recent skiing holiday. The Rusutsu ski resort basically offers two choices of accommodation as there is no village per se. Choose the Westin. It delivers exactly what you expect from a Westin hotel with careful thought having been given to the specific requirements of a ski holiday. The staff manage all the associated logistical issues efficiently and professionally. The rooms are spacious and well-appointed. Note they are split over two levels with a fairly steep staircase to negotiate. The two restaurants (one dedicated to Japanese cuisine) are very good. Given the size of the hotel and the lack of attractive alternative venues, there could probably be a third restaurant added. Given the high number of customers, the main restaurant only offers a buffet option for both breakfast and dinner. The quality is very good but some might find this limiting. Overall an excellent hotel, fully deserving its high rating.
Stayed 7 nights in Feb 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, from environment, ski facilities, food, the room and the onsen was great
Stayed 3 nights in Jan 2019

10/10 Excellent

Jared, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin Rusutsu
Stayed here for 2 nights. Room was 2 levels with the beds upstairs and a big living room downstairs. It can easily sleep up to 6 people. The only issue is the bathroom is downstairs so if you sleep upstairs you need to walk down the stairs in the middle of the night which is a bit of an inconvenience. besides that, the room was really big and impressive. The hotel has a breakfast buffet in the morning which will run at least $100 for a family of 4 (2 adults / 2 kids). Other than the buffet there isn’t any other breakfast dining option unless you go across to the Rusutsu Resort (10 min monorail ride). We ate dinner there as well and spent another $200 at their Japanese restaurant. Be prepared to spend $300+ on meals per day at the Westin. Closest restaurant is around 40 mins drive from the hotel so you really have no option but to dine at the hotels. We did enjoy the onsen at the Westin which was nice to have after a long day on the slopes. I also got a foot massage at their spa which was mediocre at best. The resort has a laundry facility (6 washers / 6 dryers) which is a nice touch but the dryers take a LONG time to dry clothes! Still, it’s better than not having anything at all. Overall, the staff and service was excellent. Would recommend staying here.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot nice room plenty of room Only 1 bath just different set up Food options are limited
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It seems a bit understaff especially in this peak season especially in restaurants. Hence, the attitude of some staff is not quite nice.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
- long queue at check-in. It took us almost 45 min to finish check in. - we can’t wear yukata to onsen while we could do every other hotels throughout Japan. - a bit of conditions here and there and make our stay feel wonder how they got best ski hotel in 2018. - food choice is limited and we have to take monorail to rusutsu resort which seems to be better choice to stay (at much cheaper price!) - room is good, cleanliness and service staff are excellent.
Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view from room . The monorail connects to the activity area. Overall a great experience
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Gorgeous hotel with commendable service
The rooms were gorgeous but the kitchen and toilet is at the lower floor so you will need to walk up and down the long stairs from the bedroom to access the toilet. There is a monorail to rusutsu resort and it is run very efficiently. The onsen is lovely but you would need to walk to the hotel lobby to the other side (past the hotel main entrance which can be cold during winter). I booked the room for 2 A and 2 C but I had to pay for the extra bed daily eventhough the description says sleeps up to 5 persons and the picture in the booking also shows the 4 beds. The hotel front desk helped us book a private taxi to sapporo and we were quoted 25,000 but in the end we paid 30,000. The pillows were too soft, wish they provided firm pillows instead. The service staff service is commendable and overall we enjoyed our stay.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family of 5 stayed here in Dec 2018. It is our first visit to a ski resort and we were very pleased with all that Westin Rusutsu had to offer. Excellent service, rooms were big and clean, service staff were attentive, restaurants and convenience store outside the hotel were just a short walk away. We’ll be back!
Stayed 6 nights in Dec 2018

10/10 Excellent

Swee San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gems - great ski and snow play resort.
Fabulous and spacious family hotel with great Amenities. Fascinating Mt Yotei view from hotel with lots of snow play activities. 3 nights stay a must. Spacious stay enough for family of 4. Will definitely return if happen to visit Hokkaido again.
Stayed 2 nights in Dec 2018

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin Rusutsu.
Fabulous ski resort - room set over 2 floors and housed family of 5 comfortably. Rooms Well maintained and very thoughtfully laid out. Front desk was particularly helpful with resort reservations as well as arranging Donan bus service to Tokayo Onsen for onward travel to Hakodate + Yamato Luggage forwarding which tool the hassle out of lugging multiple luggages. Restaurant within hotel was great, alternative choices of small family run restaurants about 500m away. Onsen was a real treat - particularly the outdoor Onsen.
Stayed 4 nights in Dec 2018

2/10 Terrible

Choi Leng

most of the facilities are closed at the Not Winter Day, no need to stay when there is not snowing day !
Stayed 1 night in Nov 2018

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to be if you’re there to ski
Unless you’re there for the purpose of skiing, Rusutsu has very little to offer in terms of food and activities. The neighboring Rusutsu Resort (not Westin) had food choices but were of disappointing quality (by Japanese standards; overpriced as well). We tried the Japanese restaurant that was supposed to specialize in crab as advertised. On the flip side, the Japanese restaurant in Westin offered good quality even though we forked out almost the same amount. The bedroom was huge as well. Comfy for 4 people. Laundry facilities were a plus (mid-trip wash). Would stay there if I go skiing.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Awesome Yet Missing A Beat
Beautiful view of the landscape. While the infrastructure is up to mark, most of the restaurants were empty. Lack of a lively touch...
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
No onsen is not good. Hotel staff very helpful. Room is spacious but the stairs are challenging for aged people. Charge is pretty high as breakfast is not included.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun place for everyone.
Great amenities and options for family, shopping, and activities. Enjoyed the rafting trip. Guide and activity very well organized.
Stayed 2 nights in Aug 2018

8/10 Good

Carnellin Dayang

Liked: Cleanliness, staff & service, room comfort
The neighbourhood is not really family friendly
It's not relatively easy or may I say that the access is limited. With not much to offer from the neighbourhood that refuse tourist to dine at their eatery, means it's just the resort itself. It's pretty boring. But the hotel itself is superb and have bath house we can all enjoy, but other than twice a day, we need something else in terms of entertainment
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2018

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Amazing stay and the rooms are wonderful!

10/10 Excellent

Yuen Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice spacious room. Good for family.
Overall experience is good. Only that the toilet is at downstairs and only 1 toilet to share for whole family. Lucky there is Onsen so shower can be done there.
Stayed 5 nights in Mar 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Dusty
Room luxury, especially comfort bed, big resort.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great fuss-free stay! Staff were very responsive and helpful.
Stayed 3 nights in Feb 2018