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Reviews of Silver Birch

Silver Birch
191-44 Yamada, Abuta gun, Kutchan, Hokkaido

Reviews

9.6

Exceptional

Rating 10 - Excellent. 6 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Tyler

Liked: Cleanliness, property conditions & facilities
Walkable to the lifts
Stayed 6 nights in Feb 2024
Response from Airi on 1 Mar 2024
Dear Tyler,Thank you so much for taking your time to write this feedback. We are glad to hear that you enjoyed your stay at Silver Birch especically the location. We hope we will see you in near future again! Once again, thank you for staying at Silver Birch.Best regards,Airi

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, room comfort
Amazing stay! Amazing hosts. Amazing location. Their communication and willingness to help was truly impressive. The whole Niseko Wow team made us say, “wow!”
Stayed 4 nights in Feb 2021
Response from Airi on 16 Feb 2021
Dear Jordan, Thank you so much for the excellent review! We are glad to hear that you have enjoyed staying with us. Your comment concerning our team is also very much appreciated! We will continue our effort to provide the best service for our guests. Again, thank you so much for your valuable feedback. We look forward to seeing you soon again!

10/10 Excellent

Alexandre

Travelled with group
Liked: Cleanliness, room comfort
Great stay at a nice warm convenient place
Great place at a reasonable price with great communication from Niseko WOW team who offered help with shuttle from the bus, to the train and helping with deliveries. The place itself is warm and great to wind down after a good day of ski. You can put your ski boots and walk up to the bottom of the "family" slope (closer than "the base") to start your skiing day. Seicomart and Hirafu188 at a walkable distance to get some groceries.
Stayed 5 nights in Dec 2020
Response from Airi on 4 Jan 2021
Dear Alexandre, Many thanks for your warm feedback. We are very grateful that you enjoyed staying with us. I hope we will welcome you again here in Niseko soon! Much appreciated. Best regards, Airi

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condo
Staff were great and the place was very nice for the price tag. In an expensive town it was nice to have our own kitchen. Some previous reviews have complained about the restroom, our group had no problem with the set-up. Couches could use an upgrade but otherwise no complaints
Stayed 4 nights in Feb 2020
Response from Airi on 12 Mar 2020
Dear Ian, Most appreciated for your kindest review of your stay at Silver Birch. It is great to hear that you had a good time in Niseko. I will discuss with our team regarding couches. I hope we will welcome you next season as well. Much appreciated! Best regards, Airi

10/10 Excellent

Damon, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice apartment for the price.
This group of 4 apartments is in a great location and is very good value for Niseko. It has everything you need including good ski storage. Only a 5 minute walk (in ski boots) from the Family Pair ski lift (definitely the closest and easiest to get to. Don't do what we did and walk up to the base station on the first day). There is a ticket office at the Family lift and you simply walk straight along the road next to the apartment building, crossing the road at the end, walk down that road about 15 metres to a path between two hotels and you're there. Some nights were a bit noisy with some major bars across the road but we were there in spring and had some windows open. If you have all the windows closed then this probably isn't a problem. The upside is that it's close to everything.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
コスパが良い。広い。
Stayed 3 nights in Mar 2021
Response from 堀内 on 30 Mar 2021
お客様 この度はSilver Birchをご利用いただき誠にありがとうございました。また、お忙しい中フィードバックをお聞かせいただきありがとうございます。またのご利用心よりお待ちしております。 ありがとうございました。

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
設備は非常によく、満足。 トイレットペーパーの予備をもう少したくさん置いていてほしかった。 掃除機のゴミがとても溜まっていた。
Stayed 6 nights in Feb 2021
Response from 堀内 on 7 Mar 2021
この度は貴重なフィードバックをいただき誠にありがとうございます。施設設備に関してご満足いただけたとのことで我々もうれしく思います。また、トイレットペーパーや掃除機のゴミに関しましてご迷惑をおかけして誠に申し訳ございませんでした。今後同じことが起きぬようチームで徹底して参ります。改めましてご意見をいただき誠にありがとうございます。また機会がありましたら今回のご滞在よりより良いご滞在になるようお手伝いさせていただければ幸いです。ありがとうございました。

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
立ち会った方はいませんでしたが、事前のメールでな細かいやり取り、LINEでの迅速な対応、また車の雪かきもやって下さり、非常に気持ちの良い滞在でした。
Stayed 2 nights in Dec 2020
Response from 堀内 on 4 Jan 2021
この度はSilver Birchにご滞在いただき誠にありがとうございました。また、心温まる素敵なフィードバックまでいただき、感謝致します。 コロナの影響でお立ち会いができず大変残念でしたがまた状況がかわり、通常通りあたたかくお客様をお迎えできることを祈っております。この度はありがとうございました。