All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I really recommend this hotel it’s clean and good for family. They have a free breakfast from 6:30am to 9:30am. Cleaning room every day. Great reception stuff.
Would gladly stay here again when in the Chicago area. Clean room, excellent front desk staff, nice breakfast, easy checking/out. All in all a great experience.
I had a really good experience here! First time in Chicago and the hotel was really did it for me. The staff was really nice! The breakfast was good and the staff kept up with the food. Cleaning lady’s were so nice and professional. Would definitely recommend 100/10.
This stay was just what I need. Low deposit, clean, modern , and even has breakfast! The pool was a bit small, but can appreciated how quiet it was 10/10!
Tiffany
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on 7 Mar 2024
Thank you for your comments. So glad you had a great stay! Come see us again soon.
10/10 Excellent
Jacob
Travelled with family, Travelled with family and small children
Newer location/renovated. Carpets in the room are clean, bedsheets are new, etc. You can tell there is quality here, decent breakfast is included! Hope the management can keep it up!
Jacob
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on 5 Mar 2024
Thank you for your business and your comments. Please make us your home away from home when in our area.
2/10 Terrible
Gabriel
29 Feb 2024
Gabriel
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on 5 Mar 2024
We apologize for any inconvenience which may have caused you to rate our services 1 out of 5. We strive to provide our customers with the best experience possible so that they can rank us 5 out 5.
Response from Holiday Inn Express & Suites Chicago N Shore Niles on 16 Feb 2024
Thanks so much for staying with us. Glad you had a good stay. We hope you will stay with us next time you are in town!
6/10 Okay
hyunsu
3 Feb 2024
hyunsu
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on 5 Feb 2024
Thank you for staying with us. We continually strive to improve our services so all of our guests leave happy and are able to rate us 5 out of 5. We hope you will choose to stay with us again when you are in town.
I was here for a while and the room was never vacuumed, the bathroom had not been cleaned, all they do it (maybe) switch sheets/comforters (I found my old sheets pushed down underneath multiple times) They almost never changed pillowcases. they did give out towels every now and then. my bathroom was dirty going in and I complained three times about gross hair left behind by previous occupants around the toilet and it was never clean. Staff for some reason opened and left open my fridge at one point and I lost $60 worth of takeout I had planned for meals. All I was offered after my complaints was an item from their snack shop…. If I was coming for a quick stay id say it’s mediocre and acceptable i guess but not great for a long one.
Laurel
Stayed 16 nights in Jan 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on 3 Feb 2024
We apologize for any inconvenience you experienced while staying with us. Your comments have been shared with our senior management team for review and correction. We continually strive to improve our services and provide all of our guests with a positive experience. Again, please accept our apologies.
Very quiet and great breakfast. Only complaint is the room i booked online back in January wasn't ready as they were laying carpet so they offered a handicap accessible room which was fine till we realize the bathroom door was like a sliding barn door which didnt lock and sounded like a loud rickety roller coaster everytime you opened it My 5 year old grandson accidentally started to open the door when i was undressing so i didnt appreciate not being told that.
Christine
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on 29 Jan 2024
Thank you for business and for providing us with feedback on your stay. Your comments have been shared with the hotel team. We do hope you will choose to stay with us again!
Property under construction at level 3 and they give us room at level 3rd with a hallway full of stuff. They change are room after ar 2nd level buy the works were blasting the music at 7 am .. very unprofessional..
Bogdan
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on 20 Jan 2024
Thank you for your comments. We apologize for any inconvenience you experienced while a guest at our hotel. We hope you will give us another opportunity to sbe of service to you.
The hotel felt comfortable, clean and safe. I enjoyed staying there during the holidays. The hotel was well decorated. Their breakfast buffet had a good selection of food to choose from. All the employees were friendly and helpful.
Denise
Stayed 4 nights in Dec 2023
Response from Holiday Inn Express & Suites Chicago N Shore Niles on 6 Jan 2024
We appreciate your business and the time you took to rate our services. Thank you for your comments! So glad you enjoyed your stay with us! Please consider us your home away from home when in our area.