Nieuwaal Holidays from NZ$527

all good, breakfast could be a bit better

Love CitizenM and especially this location. Fun staff, good bar and easy access to food when you want it, day or night. Comfy bed and good quiet nights’ sleep.

I had a terrible bank holiday trip to Amsterdam. (Not all the hotels fault). However the hotel had given my room away after I’d messaged to say we were still coming a day later. They ignored the message. Luckily we were put in a long stay room for 2 nights but the drain smelt in the shower cubicle. No offer of a refund between room prices (I’d booked a Panorama Wellness Spa Room). Couldn’t be more disappointed. Staff weren’t helpful.

The room wasnt acceptable which wasnt noticed until the next morning because of our late arrival in the dark. The room was pretty but wasnt cleaned or maintained appropriately. The staff were great once notified and rectified the issue. The property has a high volume of travelers so this should also be put into account. The gym was decent. Pictures would be rude since they cleaned the room, Just making sure to help travelers to know what they are potentially walking into with this high traffic hotel. Thanks again to the staff for fixing the problem but guests shouldn't need to even be in these situations with the amount paid for certain high end accommodations.