expedia

Photo gallery

Featured image
Indoor pool
Pillow top beds, in-room safe, desk, blackout curtains
Pillow top beds, in-room safe, desk, blackout curtains
Pillow top beds, in-room safe, desk, blackout curtains

Guest reviews

4.0 out of 5 Very good
1,700 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

Explore the area

Popular LocationSeneca Niagara Resort & Casino1 min walk
Popular LocationNiagara Falls State Park11 min walk
Popular LocationRainbow Bridge11 min walk
AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)34 min drive

Choose dates to view prices

  • Suite (Concierge level, 1 King or 2 Queen)

    Room amenities

    • Sleeps 7
    More detailsSuite (Concierge level, 1 King or 2 Queen)
  • Room, 2 Queen Beds (Concierge level)

    4.2/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 4
    More detailsRoom, 2 Queen Beds (Concierge level)
  • Room, 1 King Bed

    4.2/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 3
    More detailsRoom, 1 King Bed
  • Room, 2 Queen Beds

    4.1/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 4
    More detailsRoom, 2 Queen Beds
  • Room, 1 King Bed (Concierge level)

    4.5/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 3
    More detailsRoom, 1 King Bed (Concierge level)
  • Suite

    3.9/5 guest room rating

    Room amenities

    • 58 sq m
    • Sleeps 7
    More detailsSuite
  • Suite, 1 King Bed

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsSuite, 1 King Bed
  • Suite

    5/5 guest room rating

    Room amenities

    • Sleeps 7
    More detailsSuite

About this area

Niagara Falls

Located in Niagara Falls, Sheraton Niagara Falls is in the city centre and near a metro station. Shoppers can visit Fashion Outlets of Niagara Falls, while everyone can enjoy the natural beauty of Niagara Falls State Park and Devil's Hole State Park. Don't miss out on a visit to Aquarium of Niagara. Relax and indulge in the area's winery tours and health/beauty spas, or seek out an adventure with hiking/biking trails nearby.

Visit our Niagara Falls travel guide
Map
Popular Location

What's nearby

  • Seneca Niagara Resort & Casino - 1 min walk
  • Observation Tower - 10 min walk
  • Niagara Falls State Park - 11 min walk
  • Rainbow Bridge - 11 min walk
  • Niagara Gorge Discovery Center - 11 min walk

Getting around

  • Niagara Falls Station - 3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 34 min drive

Restaurants

  • Rainforest Cafe — 1 min walk
  • Starbucks Cafe — 1 min walk
  • Savor - 3 min walk
  • Fallsview buffet - 20 min walk
  • Taki - 3 min drive

About this property

Sheraton Niagara Falls

4-star Niagara Falls hotel in Downtown Niagara Falls, walk to Seneca Niagara Resort & Casino
This smoke-free hotel features 3 restaurants, an indoor pool and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a 24-hour business centre are on-site. All 391 rooms provide conveniences such as fridges and microwaves, plus complimentary wireless Internet access and TVs with cable channels. Guests will also find pillowtop, room service (during limited hours) and coffee/tea makers.
Sheraton Niagara Falls offers 391 forms of accommodation with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Premium cable televisions are provided. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: USD 21.60 per night

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: USD 8.75-19.95 for adults and USD 8.75-8.75 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Shopping
  • Spa services

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Microwave
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference space (11153 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Pool hoist on site
  • Roll-in shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Climate control (heating)
  • Linens
  • Pillow-top mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in between 4 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50.00 per accommodation, per stay
Dogs only
Up to 40 lb/18 kg
Pets cannot be left unattended
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 10.75 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness centre access
  • Business centre/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 8.75 and USD 19.95 for adults, and USD 8.75 and USD 8.75 for children (approximately)
  • Self-parking fee: USD 21.60 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser
Contactless check-out is available
The property affirms that it follows sanitisation practices of Commitment to Clean (Marriott) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 11:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or spa tub

Property is also known as

Sheraton Falls Hotel Niagara Falls
Sheraton Falls Niagara Falls NY Hotel
Sheraton Falls Niagara Falls
Sheraton Falls Niagara Falls NY
Sheraton At The Falls Hotel Niagara Falls
Sheraton Niagara Falls Hotel
Sheraton at the Falls Niagara Falls NY
Sheraton at the Falls

Frequently asked questions

Can I cancel my reservation for free at Sheraton Niagara Falls and receive a full refund?
Yes, Sheraton Niagara Falls offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Niagara Falls cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool. Pool access is from 9:00 AM to 11:00 PM.
Is this hotel pet-friendly?
Yes, this hotel allows dogs with a maximum weight of up to 18 kg per pet. There's a fee of USD 50.00 per accommodation, per stay. Service animals are exempt from fees.
How much is parking at Sheraton Niagara Falls?
Self-parking is available for USD 21.60 per night.
What time is check-in at Sheraton Niagara Falls?
Check-in is from 4 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Sheraton Niagara Falls?
Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).
Where is Sheraton Niagara Falls located?
Located in Downtown Niagara Falls, this hotel is within a 10-minute walk of Seneca Niagara Resort & Casino and Observation Tower. Niagara Falls State Park and Aquarium of Niagara are also within 15 minutes.

Guest reviews

Overall score and ratings for Sheraton Niagara Falls

4.0
Very good
5 - Excellent
732
4 - Good
530
3 - Okay
220
2 - Mediocre
120
1 - Poor
98
4.1
Cleanliness
4.3
Service and Staff
4.0
Amenities
4.0
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2020
1.0 out of 5 Terrible
  • Disliked: Cleanliness, amenities, property conditions & facilities

I was shocked when I arrived and saw how terrible this hotel is. never going back.

Stayed 3 nights in Aug 2020
1.0 out of 5 Terrible
    This traveller didn’t leave comments with their review
    Stayed 1 night in Aug 2020
    4.0 out of 5 Good
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great location, clean hotel. Staff were friendly, check in and check out was easy

    Stayed 3 nights in Aug 2020
    2.0 out of 5 Poor
    • Disliked: Cleanliness, staff & service, property conditions & facilities

    This hotel is in a great location, walking distance to the falls. Unfortunately, it is in poor condition for a Sheraton. The middle elevator was broken the entire stay and no one in the hotel blocked it off, staff were not consistently wearing masks on the room floors, and there were not consistent cleaning practices around the building as I’ve seen at other hotels due to Covid-19. The only food option was the Rainforest Cafe or Starbucks, no room service and there was no notification to guests regarding closures of the other restaurants they market on their website (like TGI Fridays) or decreased hours at their on site restaurant. Overall I was very disappointed with the poor condition of this Sheraton, staff, cleanliness, service.

    Stayed 2 nights in Aug 2020