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Reviews of Old Stone Inn Boutique Hotel

4 out of 5
Old Stone Inn Boutique Hotel
6080 Fallsview Blvd., Niagara Falls, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 410 out of 1004 reviews" "
Rating 8 - Good. 296 out of 1004 reviews" "
Rating 6 - Okay. 153 out of 1004 reviews" "
Rating 4 - Poor. 89 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking was a bit much, considering the day parking closest to the hotel was less than $10/day. Great stay but would’ve really liked to be able to enjoy the pool area more. There was very nice lounge chairs and lots of accessible towels, however the pool was TOOOOOO COLD to possibly enjoy!
Stayed 1 night in Apr 2024
Response from Michael on 24 Apr 2024
Thank you for providing valuable feedback on your post stay review. We look forward to serving you in the future.Management

6/10 Okay

Anda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the room but did not like it's location - I was in a very dark corner and beside the laundry shut(?) - very noisy in the morning. Also I had NO window to open - the room was too hot (reading over 25C) and had to turn on the air conditional to reduce the heat, but I am allergic to air conditioning. So not a restful night. Felt Like I was given the leftover room.
Stayed 1 night in Apr 2024
Response from Michael on 22 Apr 2024
Thank you for taking the time to provide us with valuable feedback with your post stay review.Management

8/10 Good

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on 23 Apr 2024
Thank you for providing valuable feedback from your post stay review.We look forward to serving you in the future.Management

6/10 Okay

Carol

Travelled with partner
Liked: Property conditions & facilities
Very small room for price. No re-entry in any doors except main entrance. Limited menu. Lots of hidden charges
Stayed 1 night in Apr 2024
Response from Michael on 22 Apr 2024
Thank you for taking the time to provide us with valuable feedback with your post stay review.Management

10/10 Excellent

steve

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Michael on 23 Apr 2024
Thank you for providing valuable feedback from your post stay review.We look forward to serving you in the future.Management

8/10 Good

Lily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute and short walk to town. The walk to town was not the prettiest
Stayed 2 nights in Apr 2024
Response from Michael on 17 Apr 2024
Thank you for taking the time to provide us with a post stay review. We hope to serve in the future.Management

4/10 Poor

Jamie

Disliked: Cleanliness, property conditions & facilities
Found out there were more fees at the end of my stay. I could have stayed at a nicer hotel for the same price in the end
Stayed 2 nights in Apr 2024
Response from Michael on 15 Apr 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

4/10 Poor

Kayode

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is the only reason why am giving it any star because the staff there were very nice. The hotel room was not tidy, and the AC was making a very loud noise that kept me up all night
Stayed 2 nights in Apr 2024
Response from Michael on 15 Apr 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities
For boutique read needs modernizing in terms of in room furniture but beds v comfortable and location hard to beat for the price.
Stayed 2 nights in Apr 2024
Response from Michael on 15 Apr 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place nice stuff
Stayed 1 night in Apr 2024
Response from Michael on 15 Apr 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff knocking on the door after 10pm to leave a housecoat in the room. We never ordered one or needed one and were sleeping at the time.
Stayed 1 night in Apr 2024
Response from Michael on 15 Apr 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

6/10 Okay

Sandra

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Michael on 15 Apr 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

8/10 Good

Joseph, Ontario

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. Lobby / reception desk good. The limited hours of the restaurant. Bad smell in the middle of the night, disappeared in the morning. May be from the pool ?
Stayed 1 night in Apr 2024
Response from Michael on 12 Apr 2024
Thank you for providing valuable feedback on your post stay review.Sincerely,Management

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but very well kept. Very good location, close to the Falls.
Stayed 2 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Thanks for taking the time to share Karen! Hope to see you again!

10/10 Excellent

Sharon, Knoxville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful inn very close to the falls
Stayed 3 nights in Apr 2024
Response from Michael on 11 Apr 2024
Thank you for taking the time to provide us with a post stay review. We look forward to serving you again in the future.Management

10/10 Excellent

Heather

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, me and my dog enjoyed this rustic and warm hotel. The pool was the perfect temperature and was clean. All the staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Michael on 9 Apr 2024
Thank you for providing your post stay review. We appreciate the feedback and look forward to serving you in the future.Management

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michael on 8 Apr 2024
Thank you for taking the time to provide a post stay review.We look forward to serving you in the future.Management

6/10 Okay

Behran

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Wouldn't recommend this hotel, the pool was very small and hallway smelling of Chlorine. Parking and other services were extra fee. We had a issue with the pet policy and management was supposed to call back which they never did. This was a bad experience overall booking through Expedia.
Stayed 1 night in Mar 2024
Response from Michael on 7 Apr 2024
Thank you for taking the time to provide your valuable feedback. Can you provide the best contact number to reach you for follow up.Management

10/10 Excellent

Sudeepta

Stayed 1 night in Apr 2024
Response from Michael on 24 Apr 2024
Thank you for providing valuable feedback on your post stay review. We look forward to serving you in the future.Management

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is welcoming and nicely decorated, the rooms are comfortable, the staff are terrific, the restaurant is pleasant but overpriced. There are NO accommodations for people in wheelchairs or scooters. Not one automatic door opener, very few disabled parking spots (3 maybe), and steps to get from the lobby to the elevator. So rules it out for some of us.
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Apr 2024
Good Day Carol,Thank you for joining us during your recent visit to Niagara Falls. We truly appreciate hearing from you! We do have a few rooms for guests with wheelchairs or scooters however, you may have not seen these as they are accessible via our courtyard area which has an exterior entry to the courtyard. However, to your point, as a historic building, we do have some limitations. Thank you again, for sharing your comments, this provides us with opportunity to be of better service to you in the future.

8/10 Good

dario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from osi on 3 Apr 2024
Thank you for taking the time to provide us with a post stay review.Management

10/10 Excellent

emilio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been on this property about 3 times already and every stay was great. I will come back for the fourth.
Stayed 1 night in Mar 2024
Response from osi on 3 Apr 2024
Thank you for taking the time to provide us with a post stay review.Management

8/10 Good

patricia

Travelled with family
Liked: Staff & service, amenities
Staff were amazing and friendly!
Stayed 1 night in Mar 2024
Response from Michael on 1 Apr 2024
Thank you for taking the time to provide us with a post stay review.Management

8/10 Good

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienant location. Rooms are tidy. Well priced.
Stayed 1 night in Mar 2024
Response from Michael on 1 Apr 2024
Thank you for taking the time to provide us with a post stay review.Management

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful beautiful hotel. The food at the restaurant was fantastic and so were the employees. The only things we did not like was how loud the heater and fireplace were, but hey, they worked, and how parking is $35 a night when you already pay to stay there. Awesome situation as everything in the Falls is walking distance. I would definitely stay there again!
Stayed 2 nights in Mar 2024
Response from Michael on 1 Apr 2024
Thank you for taking the time to provide us with a post stay review.Management

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Michael on 31 Mar 2024
Thank you for your review we appreciate you taking the time to provide your feedback.Management

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We like the room where we stayed and the staffs are very helpful as well. However, I gave 4 stars because there is a facility fee which is $15 per night which is not mentioned in the website. This seems to be nickel and dimming to me as there are not a lot of facilities in the inn, I would appreciate if it is listed upfront as well in the website. The other issues also in the night sometimes we heard some noises outside as we were facing out. Others than that, we have good stay.
Stayed 2 nights in Mar 2024
Response from Michael on 31 Mar 2024
Thank you for providing us valuable feedback.This helps us delivery improved service for future customers.Management

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and close to restaurants and attractions. We would have been interested in Mind Trix show at hotel but it wasn't running..man at desk said end of May.
Stayed 1 night in Mar 2024
Response from Michael on 30 Mar 2024
Thank you for taking the time to provide us with this review.Warm regards,Management

6/10 Okay

Steven

Stayed 2 nights in Mar 2024
Response from Michael on 30 Mar 2024
Thank you for taking the time to provide us with this review.Management

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on 28 Mar 2024
Thank you for taking the time to provide this review.Management

10/10 Excellent

Jessy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michael on 28 Mar 2024
Thank you for taking the time to provide this review.Management

2/10 Terrible

Katie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was wonderful. Kind, friendly and so helpful. They literally were the best. The building is beautiful but needs work. Didn't like that there were no showers by the pool. Have to shower in your room and go go dripping down the elevator. Water was cold We woke up to three workmen looking in our window. It was horrible. Never had this happen before. totally not acceptable and disgusting. The tv was terrible with only a few stations including govt programming. Horrible guys who stay in and watch tv at night. The shower had hardly any water coming out. Wanted a coffee in the morning but machine fell apart. Trip was a nightmare
Stayed 2 nights in Mar 2024
Response from Michael on 22 Mar 2024
We appreciate you taking the time to provide us with valuable feedback. Please contact me directly for future opportunities and for us to make it right.Michael CollliniGeneral Manager

8/10 Good

Roberta

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Michael on 30 Mar 2024
Thank you for taking the time to provide us with this review.Management

10/10 Excellent

Kortney

Travelled with family
Amazing hotel. We’ll be booking again
Stayed 2 nights in Mar 2024
Response from DCP - Guest Services on 19 Mar 2024
Thank you for staying with us and we are very pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for walking
Stayed 1 night in Mar 2024
Response from DCP - Guest Services on 19 Mar 2024
Thank you for your review. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Vernice E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DCP - Guest Services on 19 Mar 2024
Thank you for choosing Old Stone Inn. We appreciate your business and your feedback. We hope you had a memorable stay. We welcome any feedback you may have, as we use these to improve our guest's experience.

2/10 Terrible

Mary, Mississauga

Disliked: Property conditions & facilities
This property is a 2 star at best. The decor is old and the entire property is in need of significant repair. It has been painted to hide the deterioration. They charge $15.00 for a resort fee but there is no resort features. There is an old indoor pool with old loungers. I was told the resort fee includes the 2 bottle of water in the room and wifi as well. They charge 35.00 for parking and the lot is empty. There is $10 parking across the street but no one mentioned that. The TV is analog- like watching TV in the 80s. The furniture is old and the rooms are dark. I do not recommend this hotel.
Stayed 1 night in Mar 2024
Response from Michael on 15 Mar 2024
We appreciate your valuable feedback and taking time to provide us with your review. This feedback helps us improve our service.Management

10/10 Excellent

Rachel, Burlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time staying at this boutique hotel and it was lovely! The staff were amazing, the room was clean and quiet. We had a Superior double room on the third floor. It had been renovated and had a view of the courtyard. It was super quiet. The beds were comfy and the blackout curtains allowed us to sleep in until 8am which is unheard of for 2 early risers! I would totally stay here again. They are doing work to improve the parking lot and other areas of the hotel but this did not impact our stay at all and will overall improve the hotel. Can’t wait to stay here again!
Stayed 1 night in Mar 2024
Response from DCP - Guest Services on 13 Mar 2024
Thank you for choosing Old Stone Inn Boutique Hotel for your stay. We are very pleased to hear that you enjoyed your stay. we appreciate your feedback and hope to see you again.

10/10 Excellent

Kimberly

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the Old Stone Inn! I loved the rustic decor and coziness of the Inn. The rooms were perfection. We were able to bring our dog and were walking distance to the Clifton Hill area. And the Skylon Tower was just across the street. The staff were so warm and welcoming and the food at the restaurant was delicious!
Stayed 2 nights in Mar 2024
Response from DCP - Guest Services on 13 Mar 2024
Thank you for choosing Old Stone Inn Boutique Hoteland thank you for your review. We are pleased that you enjoyed your stay with us and hope that you will return in the near future.

4/10 Poor

Candida

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room presentation was nice but that was it. Terrible from start to finish
Stayed 1 night in Mar 2024
Response from DCP - Guest Services on 13 Mar 2024
Thank you for choosing Old Stone Inn Boutique Hotel.We're sorry to hear that your stay was not very pleasant. We hope that we can make it up to you for any future visits. we appreciate your review and hope to see you again.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and quiet, exceptional front desk staff!
Stayed 1 night in Mar 2024
Response from DCP on 9 Mar 2024
Thank you for your review. We appreciate your business and hope that we will see you again soon.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique
Stayed 1 night in Mar 2024
Response from DCP on 9 Mar 2024
Thank you for choosing Old Stone Inn Boutique Hotel. We appreciate your business and are very happy to hear that you enjoyed your stay. We hope to see you again in the near future.

8/10 Good

Stjepan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our third time coming here. Its cute, quiet and cozy. The staff are friendly and really helpful. The only thing that we didn't like is that the pool was cold and not heated, especially cause its close to the outside which makes the water and room itself cold. Overall had fun and we will be coming back again
Stayed 4 nights in Feb 2024
Response from OSI on 5 Mar 2024
Dear Stjepan,Thank you for choosing our hotel for your stay. We're so delighted to hear that you enjoyed your stay with us. We are sorry to hear about the pool temperature, I will have the team look into this. We can't wait to welcome you back for a future stay with us again.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This inn qaint and has amazing character as well as great food and Service..
Stayed 1 night in Mar 2024
Response from OSI on 4 Mar 2024
Hello Lisa,Thank you for taking the time to provide your review

2/10 Terrible

melika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty with a loud AC inside the room! The TV wasn’t working, breakfast was awful, its like a one star motel
Response from Guest Services on 26 Feb 2024
Hello Melika,Thank you for taking the time to provide your review

4/10 Poor

Nando

Travelled with partner
Disliked: Amenities, property conditions & facilities
The web site advertisement was very different from was portrayed. The web site advertised a show at that location every Saturday night, that was untrue when we were checking in the host lets us know that shows started in May not in February when we were there. Parking rate was $30/night a hidden fee, the adjacent parking lot rate was $10 all day. our room had no common amenities like a microwave or refrigerator not even HD tv, For a boutique hotel it was not romantic at all.i would not recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Michael on 22 Feb 2024
Hello Nando,Thank you for taking the time to provide your review.General Manger

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex at the front desk was wonderful!
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you Cheryl for sharing! We will share your comments with Alexis!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service
The lamp shade in our room was badly stained and we didnt have any face cloths.
Stayed 1 night in Feb 2024
Response from Michael on 19 Feb 2024
Thank you for your feedback and for taking time to provide a post stay review.

2/10 Terrible

Kathy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The walls are paper thin and we were kept up for hours by a couple in the next room which honestly was not entertaining nor funny…it was disgusting and for the price of the stay we should have had soundproofed rooms. The hotel is extremely dated, and the corridors smelled of old cigarette smoke, the rooms were cold and the heaters made horrific rattling noises. While it is close to all attractions, better to stay somewhere else.
Stayed 2 nights in Feb 2024
Response from Michael on 19 Feb 2024
Hello Kathy,We appreciate you feedback. This helps us improve our service and product for future customers. General Manager

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, unique hotel. Close to restaurants and casino- walking or cheap Uber.
Stayed 1 night in Feb 2024
Response from Michael on 19 Feb 2024
Thank you for providing us a post stay review.Hope to serve you again in the future.GM