Reception
Check availability

Reviews of Ramada by Wyndham Niagara Falls by the River

3 out of 5
Ramada by Wyndham Niagara Falls by the River
4357 River Rd, Niagara Falls, ON

Reviews

7.0

Good

Rating 10 - Excellent. 317 out of 1058 reviews" "
Rating 8 - Good. 273 out of 1058 reviews" "
Rating 6 - Okay. 191 out of 1058 reviews" "
Rating 4 - Poor. 125 out of 1058 reviews" "
Rating 2 - Terrible. 152 out of 1058 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Achibane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rien a dire c est excellent et j adore cet hôtel. Demain je vais voir le breakfast et je suis sûre kil sera délicieux
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 23 Apr 2024
Hello, Thank you for your feedback. We look forward to welcome you again for your future reservation.

8/10 Good

Svitlana

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Location was great for our events
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 22 Apr 2024
Hello, Thank you for your feedback. We are glad they you have enjoyed your recent stay at our property. We look forward to welcome you again at our property.

10/10 Excellent

Nada

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 22 Apr 2024
Hello, Thank you for your feedback. We are glad they you have enjoyed your recent stay at our property. We look forward to welcome you again at our property.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great But the fact that we had to pay for parking the car on the property while staying there was a pity otherwise the place was great
Stayed 3 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
Hello David, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Navdeep

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how much quiet it was in the hotel. The breakfast was immaculate. The only problem was that there was only one kids channel for my kid.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Thank you for taking the time to write an review. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Disliked: Amenities
the location was great. right near what i needed and the bus station and train station were both close. Didn't know public transportation stopped running by the hotel for the season. I asked the staff about a bus pass for the day and no mention of there being no bus service. Otherwise it was good
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Thank you for taking the time to write a review and for staying in Ramada by the river. We are really sorry for the inconvenience occurred due to the public transportation which we were not aware about the updates on the bus timings. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Cynthia

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at this hotel. Location is quite is hotel is clean. They have good breakfast too. Staffs are nice
Stayed 1 night in Apr 2024
Response from Guest Services on 14 Apr 2024
Hello Cynthia, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

8/10 Good

Jeevanga, GERMANTOWN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room for a low price. Amazing breakfast. Located away from the falls near Niagara Falls station. Good choice if you are taking public transport.
Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Hello Jeevanga, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

6/10 Okay

Lloyd

Liked: Staff & service
The property is about a 45 minute walk to the falls, it's in decent condition - clean and well-furnished. The free breakfast buffet makes it a good value.
Stayed 2 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Hello Lloyd, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

8/10 Good

Ophelia Mee Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient location
Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Hello Ophelia, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Heather

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Hello Heather, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

6/10 Okay

kathryn

Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Hello Kathryn, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk! Clean room, quiet area. Overall excellent
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Hello Jonathan, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 3 days with no issues
Stayed 3 nights in Apr 2024
Response from Guest Services on 8 Apr 2024
Hello Katie, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Daelys

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Hello Daelys, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was away from the falls and very quiet. I did not like that we had to pay for parking and taxes on everything.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 7 Apr 2024
Hello, Thank you for your feedback. We look forward to your future stay.

10/10 Excellent

Celso waren

Great
Stayed 2 nights in Mar 2024
Response from Guest Services on 8 Apr 2024
Hello Celso Waren, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
Hello Gilbert, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Haixuan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is very good
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hello Haixuan, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

6/10 Okay

Dan

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff did a great job from check in to check out and at breakfast. However, just a few small things. The sofa bed in the room was terrible. It felt worn out so a new mattress is needed. If you moved, it would cave in the middle. The bed skirts on the beds were stained and dirty. Those should be washed with all needing and replaced when stained. The pool and fitness room were out of order but that was listed on their site. The area around the hotel is not great. Staff was great for the most part.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hello Dan, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you encountered during your time with us. We would welcome the opportunity to regain your trust and provide you with the exceptional experience that our guests expect from us.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very spacious my room
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hello Hugo, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Randee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I wish the pool was working. Everything else was fine.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hello Randee, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property and sorry for the inconvenience regarding the pool. We look forward to welcome you again.

8/10 Good

Sim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall it was good and safe
Stayed 1 night in Mar 2024
Response from Guest Services on 31 Mar 2024
Hello Sim, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Dhara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 4 Apr 2024
Hello Dhara, Thank you for your feedback. We look forward to your future stay.

8/10 Good

OLIVE Felicite

Liked: Cleanliness, property conditions & facilities
Worth the price
Stayed 1 night in Mar 2024
Response from Guest Services on 31 Mar 2024
Hello Olive, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

6/10 Okay

Sourabh

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Guest Services on 30 Mar 2024
Hello Sourabh, Thank you for staying at the Ramada By The River. We appreciate your feedback and look forward to welcome you again.

2/10 Terrible

Brandi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 31 Mar 2024
Hello Brandi, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

8/10 Good

Segun

Travelled with family and small children
Liked: Cleanliness, staff & service
Swimming pool was not working but other than that, good place. Breakfast was also good
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 30 Mar 2024
Hello Segun, Thank you for your feedback. Our pool is under renovation, as mentioned on the website. We will update the status of the pool as soon as the pool is open. We look forward to your future reservation.

10/10 Excellent

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 30 Mar 2024
Hello Ranjit, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Kolawole

Liked: Property conditions & facilities
An amazing place to be
Stayed 1 night in Mar 2024
Response from Guest Services on 29 Mar 2024
Hello Kolawole,Thank you for staying at the Ramada By The River. We greatly appreciate your feedback and look forward to welcome you again.

6/10 Okay

Sara

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
One staff member was great and another was very unhelpful and insisted I was wrong, until another staff member had to correct them. A few hidden fees but not horrible.
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Hello, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you encountered during your time with us. We would welcome the opportunity to regain your trust and provide you with the exceptional experience that our guests have come to expect from us. If you would be willing to give us another chance, please contact us directly, and we will do everything we can to make it right.

8/10 Good

Kareem

Stayed 1 night in Mar 2024
Response from Guest Services on 13 Apr 2024
Hello Kareem, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

8/10 Good

Angela

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We liked the breakfast included with our stay it was a perfect. Would of liked the option to take back to our room though.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Hello, Thank you for your feedback. We look forward to welcome you again at our property.

10/10 Excellent

Daniella

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay! Main attractions are a bit of a walk but only an 8 minute drive! Breakfast was warm and there were quite a few options! Room was so clean when we walked in and the bathroom was beautiful. Will definitely stay again on our next visit! Great location:)
Stayed 2 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Hello Daniella, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

2/10 Terrible

Amama

Stayed 1 night in Mar 2024
Response from Guest Services on 7 Apr 2024
Hello Amama, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you encountered during your time with us.

6/10 Okay

Simar Preet

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Paid parking No complimentary water bottles and even no refill station in the hotel No smart TV and small screen size Around 10 min drive to fall Extra 5.86 eco fee charges Microwave only available on the ground floor in lobby The only plus point is excellent Breakfast
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Hello Simar Preet, We apologize for the inconvenience. We appreciate your feedback and look forward to welcome you again.

2/10 Terrible

Stephen

I didnt like that they added on extra fees at checkout. They added a "local Niagara Falls" tax. Hotels just need to be honest up front, dont surprise people at checkout.
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Hello Stephen, We apologize for the inconvenience. We appreciate your feedback and look forward to welcome you again.

10/10 Excellent

deb

Travelled with partner
Good place to stay. Friendly staff clean rooms
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Hello Deb, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

8/10 Good

Tshering

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel exceeded my expectations, especially with their complimentary breakfast. The kitchen staff, led by Chef Tashi, was exceptional. Their service and attention to detail truly made my stay memorable.
Stayed 2 nights in Mar 2024
Response from Guest Services on 17 Mar 2024
Hello Tshering, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

8/10 Good

Alejandra

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Services on 18 Mar 2024
Hello Alejandra, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

4/10 Poor

Sonia

Stayed 1 night in Mar 2024
Response from Guest Services on 6 Apr 2024
Hello Sonia, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you encountered during your time with us.

10/10 Excellent

Gratia

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you very much for this great stay. I will recommend and come back for another stay.
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 16 Mar 2024
Hello Gratia, Thank you for your feedback. We look forward to your future stay.

8/10 Good

M

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Hello M, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

6/10 Okay

Linda

Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Hello Linda ,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Senthilkumar

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
Hello Senthilkumar, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Jarred

Stayed 1 night in Mar 2024
Response from Guest Services on 3 Apr 2024
Hello Jarred, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Felix, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price, quiet location. Ten minutes walk to the falls
Stayed 1 night in Mar 2024
Response from Guest Services on 14 Mar 2024
Hello Felix, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

8/10 Good

Bella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and not too busy
Stayed 1 night in Mar 2024
Response from Guest Services on 13 Mar 2024
Hello Bella, Thank you for your feedback. We are glad that you have enjoyed your recent stay at our property. We look forward to welcome you again.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great property that is conveniently located and excellent value for money. The property is not new but very comfortable overall. Drawbacks: -windows won’t open -uses old magnetic keys that demagnetize
Stayed 1 night in Mar 2024
Response from Guest Services on 13 Mar 2024
Hello Craig, We are glad that you have enjoyed your recent stay at our property and we apologize for the inconvenience. We appreciate your feedback and look forward to welcome you again.

6/10 Okay

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They put us in a wheelchair access room which was okay but the bathroom was very cold because the door was always shut. the shower was very big but only a curtain which makes sense but the water went everywhere and the floor became very slippery. there was very little hot water and the water pressure but it got the job done. the breakfast was okay but not hot as it should have been but didnt go away hungry. the final bill was not what it was quoted me when I booked here on line.
Stayed 2 nights in Mar 2024
Response from Guest Services on 12 Mar 2024
Hello Carolyn, Thank you for staying at the Ramada By The River. We apologize for the inconvenience. We appreciate your feedback and look forward to welcome you again.