Room, 1 Queen Bed, Non Smoking

Reviews of Super 8 by Wyndham Newport News/Jefferson Ave.

2 out of 5
Super 8 by Wyndham Newport News/Jefferson Ave.
6105 Jefferson Ave, Newport News, VA

Reviews

6.6
Rating 10 - Excellent. 99 out of 488 reviews" "
Rating 8 - Good. 145 out of 488 reviews" "
Rating 6 - Okay. 97 out of 488 reviews" "
Rating 4 - Poor. 67 out of 488 reviews" "
Rating 2 - Terrible. 80 out of 488 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were friendly. Wish there was more variety for the free breakfast. Room was clean and tidy.
Stayed 2 nights in Apr 2024
Response from Super8 Management Team on 10 Apr 2024
Dear Kimberley,Thank you for your feedback and for rating your stay a 4 out of 5! We're glad to hear that our staff were friendly and that you found your room clean and tidy. Your satisfaction is important to us, and we're happy that we could meet your expectations in these areas. We appreciate your feedback regarding the breakfast variety, and we'll take it into consideration as we strive to improve our offerings for guests. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely, Super8 Management Team

6/10 Okay

Jose

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Super8 Management Team

4/10 Poor

Alexiana

Travelled with family
Disliked: Cleanliness, amenities
Bathroom was not clean at all it looked like and it made us question if the rest was clean also.
Response from Super8 Management Team on 18 Mar 2024
Dear Alexiana,We apologize for the cleanliness issue you encountered in your bathroom. This does not reflect the high standards of cleanliness we aim to maintain. Your feedback is valuable, and we will address this with our housekeeping team to ensure thorough cleaning procedures are followed. We understand your concerns and apologize for any inconvenience caused. Sincerely, Super8 Management Team

2/10 Terrible

Gloria

Stayed 2 nights in Mar 2024
Response from Super8 Management Team on 7 Apr 2024
Dear Gloria,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Super8 Management Team

8/10 Good

Jonathan

Travelled with family and small children
Liked: Cleanliness, amenities
Let me start that I am a father an army vet, with that being said I noticed the placement of the cameras seemed odd as my door didn't have a functioning deadbolt. Lady at the front desk was occupied by some show on her phone while I stood at the front desk for a few minutes. Overall the stay was great as there is a Walmart in the next lot over. You could easily walk there. As well as another shopping center across the road. You'll have to drive unless you wish to cross the major roadway. Plenty of food options available including a Waffle House maybe 2 miles down the road.
Stayed 1 night in Mar 2024
Response from Super8 Management Team on 11 Mar 2024
Dear Jonathan,Thank you for sharing your feedback and for choosing to stay with us. We appreciate your service and understand your concerns regarding security and customer service. We apologize for any inconvenience caused by the non-functioning deadbolt and the staff member's distraction at the front desk. Your comments will be addressed with our team to ensure improvements are made. We're glad to hear that you found the location convenient and that you enjoyed your overall stay. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely, Super8 Management Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Super8 Management Team on 21 Feb 2024
Dear David,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Super8 Management Team

10/10 Excellent

Sahil

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good
Stayed 1 night in Jan 2024
Response from Super8 Management Team on 27 Jan 2024
Dear Sahil,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you found your experience good. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back!Sincerely, Super8 Management Team

8/10 Good

Santonio, Newport news VA.

Business traveller
Liked: Staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Super8 Management Team on 20 Jan 2024
Dear Santonio,Thank you for your feedback! We're glad to hear that you had a positive experience. If there are any specific aspects you enjoyed or if there's anything we can do to make your future even better, please feel free to share. We appreciate your input and look forward to the opportunity to host you again in the future. Safe travels!Sincerely, Super8 Management Team

2/10 Terrible

Bruce

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was half way clean. The floors were hardwood and dirty. They look like they hadn’t been swept in weeks. The internet sucked. It was streaming every 5 seconds. Some of the lady’s at the front desk were very rude and not helpful. You can smell marijuana outside when you pull in the parking lot and you can smell it at the front desk all the time. Sometimes there isn’t anyone at the front desk to check in cause they are out front smoking pot. People that live there park in the handicap parking space and don’t even have handicap. It’s a okay hotel if you just staying in the area for a couple of days.
Stayed 1 night in Jan 2024
Response from Super8 Management Team on 15 Jan 2024
Dear Bruce,We apologize for the cleanliness issues you encountered during your stay and for the inconveniences with the internet service. Your feedback regarding the behavior of some staff members, the presence of marijuana odor, and misuse of parking spaces is concerning, and we are taking immediate action to address these issues. Please note that we never condone marijuana anywhere on our hotel premises. We value your feedback and are actively working to make improvements. We hope to have the opportunity to make amends and provide a more satisfactory experience in the future. Thank you for your understanding.Sincerely, Super8 Management Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a friendly place to stay. The motel was very clean
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 11 Jan 2024
Dear Jennifer, Thank you for the excellent rating! We're thrilled to hear that you found our place friendly and clean during your stay. We look forward to welcoming you back in the future!Sincerely,Hotel Manager.

2/10 Terrible

Jennifer

Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Jan 2024
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Super8 Management Team

2/10 Terrible

Kate

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy
Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Guest,We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your business.Sincerely,Hotel Manager.

6/10 Okay

DeShaun

Travelled with family
Disliked: Property conditions & facilities
It was ok
Stayed 3 nights in Dec 2023
Response from Super8 Management Team on 28 Dec 2023
Dear DeShaun,Thank you for your feedback. If there are specific areas or concerns that you'd like us to address to enhance your experience in the future, please feel free to provide more details. We appreciate your input and hope to make your next stay more than just "ok."Sincerely, Super8 Management Team

2/10 Terrible

Jenna

Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE bedbugs!!! We moved at 3 am to a different hotel because I got bit multiple times by bedbugs.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 23 Dec 2023
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager.

4/10 Poor

Gilbert

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 11 Jan 2024
Dear Guest, We are sorry to hear that your recent stay with us was not satisfactory. We would appreciate it if you were specific about the areas that bothered you so that we could address them immediately. Please feel free to contact us with your concerns at any time.Sincerely,Hotel Manager

6/10 Okay

Javier

U
Stayed 2 nights in Nov 2023
Response from Super8 Management Team on 15 Dec 2023
Dear Javier,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Super8 Management Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lots of noise in the hall. People yelling and slamming doors. Stomping and noise on 3rd floor.
Stayed 2 nights in Dec 2023
Response from Super8 Management Team on 5 Dec 2023
Dear Guest,We sincerely apologize for the disturbance caused by the noise in the hall during your stay. Our team is committed to providing a peaceful environment for our guests, and we regret that this was not your experience. We will address the matter promptly to ensure a more serene atmosphere in the future. Your feedback is important to us, and we appreciate your understanding. We hope you might consider giving us another opportunity to provide you with a more comfortable stay.Sincerely, Super8 Management Team

2/10 Terrible

Alfonso

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Super8 Management Team on 5 Dec 2023
Dear Alfonso,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Super8 Management Team

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Was great, the rooms were neat and clean compared to all of the cheaper hotels I've been too. They really take care of the rooms, but that's said for only my room, I can't speak for the rest. Otherwise, amazing hotel for the price.
Stayed 1 night in Nov 2023
Response from Super8 Management Team on 30 Nov 2023
Dear Daryl,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you had a great experience and found the rooms neat and clean. We appreciate your positive feedback and hope to welcome you back for another amazing stay in the future. Safe travels!Sincerely, Super8 Management Team

10/10 Excellent

Kimberly, MORRISVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and professional staff. Overall pleasant stay.
Stayed 1 night in Nov 2023
Response from Super8 Management Team on 13 Nov 2023
Dear Kimberly,Thank you for the perfect 5/5 rating! We're delighted to hear that you had a clean room and encountered professional staff during your stay, contributing to an overall pleasant experience. We appreciate your positive feedback and look forward to the opportunity to host you again in the future. Safe travels!Sincerely, Super8 Management Team

4/10 Poor

louis

Disliked: Cleanliness, property conditions & facilities
Had to change room 3 times
Stayed 1 night in Oct 2023
Response from Super8 Management Team on 3 Nov 2023
Dear louis,We apologize for the inconvenience of having to change rooms three times during your stay. This is certainly not the experience we aim to provide. Your feedback is valuable, and we'll work to address the issues that led to these changes to ensure a better experience for our guests in the future.Sincerely, Super8 Management Team

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk ladies were very nice.
Stayed 2 nights in Oct 2023
Response from Super8 Management Team on 30 Oct 2023
Dear Angela,Thank you for the 4 out of 5 rating and your feedback. We're pleased to hear that the front desk staff was very nice. Their friendly service is greatly appreciated, and we look forward to welcoming you back for another visit.Sincerely, Super8 Management Team

10/10 Excellent

latoya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Super8 Management Team on 30 Oct 2023
Dear Latoya,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Super8 Management Team

8/10 Good

Idalmin

Stayed 1 night in Oct 2023
Response from Super8 Management Team on 18 Nov 2023
Dear Idalmin,Thank you for taking the valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Super8 Management Team

4/10 Poor

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We chose a no smoking room. The entire property stunk of cigarettes. We had to open the window and run the air just to get rid of some of the smell. I noticed my clothes in my bag stunk of cigarettes when I got back home. It's always a gamble. My advice to the hotel is to make the top floor smoking and the rest no smoking. Don't put no smoking in with the smoking.
Stayed 3 nights in Oct 2023
Response from Super8 Management Team on 27 Oct 2023
Dear Lisa,We apologize for the inconvenience you experienced with the cigarette odor in your non-smoking room and throughout the property. Your feedback is valuable, and we'll take it into consideration for future improvements. Thank you for sharing your suggestion regarding designated smoking areas on the top floor. We hope to provide a more comfortable experience for our guests in the future.Sincerely, Super8 Management Team

8/10 Good

Otis, Petersburg

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They should checking remote tv make sure there before i come in room
Stayed 1 night in Oct 2023
Response from Super8 Management Team on 21 Oct 2023
Dear Otis,Thank you for your rating and feedback. We apologize for any inconvenience you experienced with the TV remote. Your input is valuable, and we'll use it to improve our guest experience in the future. If you have any other suggestions or concerns, please don't hesitate to share. We hope to provide an even better experience on your next visit.Sincerely, Super8 Management Team

8/10 Good

Valorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Super8 Management Team on 18 Oct 2023
Dear Valorie,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Super8 Management Team

8/10 Good

Han

Disliked: Amenities
Thought Newport news was a tourist attraction. Not really. The hotel though is not terribly disappointing. The room is spacious, the shower has hot water, bed is king size and the cleanliness is not too bad. Most importantly, I booked the hotel 48hr ahead of time and got charged 90$. How much can you ask for 90$? Still, the safe in my room does not work, and the hotel hallway has a weird smell. But if you just stay for one night it is okay.
Stayed 1 night in Oct 2023
Response from Super8 Management Team on 15 Oct 2023
Dear Han,Thank you for sharing your feedback regarding your recent stay at our hotel. We're glad to hear that you found our rooms spacious, with a comfortable bed and hot water in the shower. We appreciate your understanding of the value provided at the rate for a last-minute booking. However, we apologize for the inconvenience caused by the non-functional safe in your room and the odd smell in the hallway. We will immediately address these issues to ensure they are resolved for future guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience should you choose to stay with us again.Sincerely, Super8 Management Team

2/10 Terrible

Tyre

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The rooms and hallways smell horrible! In the bed feels like sandbags.
Response from Super8 Management Team on 7 Oct 2023
Dear Tyre,We apologize for the unpleasant odor in the rooms and hallways as well as the discomfort you experienced with the bedding during your stay. Your feedback is important, and we will address these issues to improve the overall guest experience. Thank you for bringing this to our attention, and we hope you consider staying with us again in the future so we can provide a better experience.Sincerely, Super8 Management Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall stay
Stayed 1 night in Oct 2023
Response from Super8 Management Team on 7 Oct 2023
Dear David,Thank you for taking the time to leave a rating for your stay. We're pleased to hear that you had a good overall experience. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We appreciate your business and hope to have the opportunity to welcome you back in the future.Sincerely, Super8 Management Team

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Super8 Management Team on 6 Oct 2023
Dear Kimberly,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Super8 Management Team

10/10 Excellent

Shanita

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 30 Sept 2023
Dear Shanita,We're delighted to hear that you loved your stay! If you have any specific feedback or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great, room was clean and for a smoke free room it actually didn’t smell like smoke as many other hotels have. For someone with asthma and allergies that meant the most!
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 4 Sept 2023
Dear Guest,We're thrilled to hear that you had a positive experience during your stay. It's wonderful that you found the service great and the room clean. Your comfort and well-being are important to us, and we appreciate your kind words. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Super 8 Management Team

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
The staff were very friendly and approachable. My room was neatened and towels replaced each day.
Stayed 7 nights in Aug 2023
Response from Super8 Management Team on 4 Sept 2023
Dear Guest,Thank you so much for your feedback!We are so glad that you had a positive experience with our hotel and its staff. It's always great to hear when guests feel welcomed, comfortable, and taken care of.We look forward to welcoming you back again soon!Sincerely, Super8 Management Team

4/10 Poor

Paula

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place stunk like mold, the AC smelled like someone peed in it. I was very disappointed I left a day early
Stayed 3 nights in Aug 2023
Response from Super8 Management Team on 6 Sept 2023
Dear Paula,We apologize for the unpleasant experience you had during your stay, including the mold smell and the odor from the AC. This is not the standard of comfort and cleanliness we aim to provide for our guests. We're sorry to hear that you had to leave a day early. Your feedback is valuable, and we will address these issues to ensure a better experience for future guests. We hope you'll consider giving us another opportunity in the future.Sincerely, Super8 Management Team

4/10 Poor

maureen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathtub had mold or mildew, maybe because the faucet constantly dripped. The freezer, in the little refrigerator in the room, needed to be defrosted so badly it was unusable. The mini coffee maker didn't have a cover on the reservoir so we couldn't use that either. The "breakfast" consisted of a banana and small cups of weak coffee from 6am til 9am. There were vagrants nearby (not on the hotel grounds) begging for money. On a positive note, there were no bugs and the housekeeping staff was pleasant.
Stayed 4 nights in Aug 2023
Response from Super8 Management Team on 31 Aug 2023
Dear Maureen,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the bathtub condition, refrigerator, coffee maker, and breakfast experience. Your comments are valuable, as they help us identify areas that need improvement. We're glad to know that our housekeeping staff provided good service and that you didn't experience any bug-related issues. We appreciate your understanding and hope to provide you with a better experience on any future visits.Sincerely, Super 8 Management Team

2/10 Terrible

Rosa

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
so many issues with this location. First i get there & the room wasn't ready. The man at the front desk named josh was nice, however he charged me for the room and pet fee twice of 60.00. So he refunded me the whole amount & we had to wait till the money was refunded to process payment. We reserved a king size bed& he gave is a room with 2 beds. He said pets arnt allowed on the 2nd & 3rd floor. The pet was listed on our reservation. Also there was hairs in the bed. Then he called us 3 time more about the payment issue. We called the bank together & they said the money would be back in my account the next morning at 7am. He said to be in the lobby at 7am which i was. We spoke to Carolyn & she wanted to wait for Al the gm. After dropping the cat off we went back & took a nap. Then left again, Al then called me &wanted to know if i was coming back. I advised we were there till Saturday. We went picked the cat & went back to the hotel and wen to the front desk. The clerk had Al come down & spoke with me &my husband, & said the refund was processing and that wanted to wait till it went fully threw. I told him the money was in my account now he said he would contact us when he was ready to charge the card. AFTER we left today he charged my card for the wrong amount & with no discount as promised & the card was entered manually which means they wrote down my card.When i got home & told Anita what happed she hung up on me. I called my bank to cancel card.Terrible place and people.
Stayed 3 nights in Aug 2023
Response from Hotel Manager. on 4 Sept 2023
Dear Guest,I am sorry to hear about your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely, Super8 Management Team

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Super8 Management Team on 13 Aug 2023
Dear Anthony,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Super8 Management Team

4/10 Poor

Neil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room key would not work Charge was different from Expedia quote. Very disappointed
Stayed 2 nights in Aug 2023
Response from Super8 Management Team on 13 Aug 2023
Dear Neil,We apologize for the inconvenience you experienced with the room key and the discrepancy in charges. Your feedback is important to us, and we'll work to ensure a smoother experience for you in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better stay in the future.Sincerely, Super8 Management Team

6/10 Okay

Bill

Stayed 2 nights in Aug 2023
Response from Super8 Management Team on 6 Aug 2023
Dear Bill,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. I hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Super8 Management Team

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty unsafe smelling terrible people smoke marijuana inside and outside the rooms I never got back there
Stayed 1 night in Aug 2023
Response from Super8 Management Team on 5 Aug 2023
Dear Miguel,It is very disappointing to learn of the bad impression you made with the state of your accommodations. It is pretty serious, and we never condone things such as marijuana in our hotel or on our premises. We provide a safe experience, and the safety of our guests is our first priority. The matter will be investigated and strictly acted upon. Already, the security and staff have been alerted to be more proactive and seriously listen and verify the claims if any suspicious activities are going on around the premises, as we are against such acts. Also, I noted all the issues mentioned and addressed them to the concerned departments. We request your understanding and continued patronage.Sincerely, Super8 Management Team

4/10 Poor

Henry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No closet, ironing board or iron, elevator broken, I'd never stay there again!
Stayed 5 nights in Jul 2023
Response from Super8 Management Team on 4 Aug 2023
Dear Henry,Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay. We strive to provide all necessary amenities and services to our guests, and it's disappointing to hear that we fell short on this occasion. Your feedback is valuable to us, and we will work on improving our offerings to ensure a more enjoyable stay for all our guests. Thank you for staying with us, and we wish you safe travels ahead.Sincerely, Super8 Management Team

2/10 Terrible

Siew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled funky and the floors were sticky and dirty. Located on a very noisy street. One of the windows in the back were broken and patched up. Only realized the next morning when we were leaving. Breakfast was just coffee and cinnamon roll which we totally skipped. I’m very disappointed with this hotel
Stayed 1 night in Jul 2023
Response from Super8 Management Team on 5 Aug 2023
Dear Siew,Thank you for bringing your concerns to our attention. We apologize for the issues you encountered during your stay, and we take your feedback seriously. Cleanliness and guest comfort are essential to us, and we're sorry that we fell short in these areas. We'll address the problems with our housekeeping and maintenance teams to ensure improvements are made. Regarding the noise and the breakfast offerings, we apologize for any inconvenience caused. Your satisfaction is important to us, and we want to make things right. We appreciate your understanding, and we hope you'll consider giving us another chance to provide you with a much-improved stay in the future. Thank you for staying with us.Sincerely, Super8 Management Team

10/10 Excellent

Harrisburg

Liked: Cleanliness, staff & service, property conditions & facilities
Needs to serve more food
Stayed 1 night in Jun 2023
Response from Super8 Management Team on 27 Jul 2023
Dear Harrisburg,Thank you for your 5-star rating and positive feedback! We're delighted to hear that you had a great experience during your stay with us. We value your input and appreciate your suggestion regarding the food offerings. We'll definitely take it into account as we aim to enhance our guests' experience. Your satisfaction is our priority, and we look forward to welcoming you back again soon.Sincerely, Super8 Management Team

2/10 Terrible

EDWARD

Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator was still out of service; with the exact same signs on them that were posted then last time I stayed there. The non-smoking room smelled like nicotine.
Stayed 1 night in Jul 2023
Response from Super8 Management Team on 22 Jul 2023
Dear EDWARD,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the elevator being out of service and the unpleasant odor in the non-smoking room. Please know that we take your comments seriously, and we will address these issues promptly to ensure a better experience for our guests in the future. Your satisfaction is important to us, and we hope to have another opportunity to provide you with a more enjoyable stay in the future.Sincerely, Super8 Management Team

4/10 Poor

joseph

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
We were put on the third floor and the elevator was out of order and my sister fell down the stairs comming up to the room and had to be treated at an Urgent Care for cuts, bruises, and a sprained leg. The breakfast consisted of coffee made from chickory full of grinds,a few cinnamon buns, 2 hot chocolate packs, tea, and orange juice that didn't work and apple juice. There was a sign asking guests to take one cinnamon roll and eat it in your room being no place to sit. There was sketchy people hanging out inside and outside the motel all night long and some of them lived there and worked there.
Stayed 3 nights in Jul 2023
Response from Super8 Management Team on 21 Jul 2023
Dear joseph,We're sorry to hear about your negative experience at our hotel. We apologize for the inconvenience with the elevator being out of order and for the accident that occurred with your sister. We hope she is feeling better. We also apologize for the limited breakfast options and the issues with the juice machine. We will make sure to address these issues with our team. Thank you for bringing this to our attention.Sincerely, Super8 Management Team

8/10 Good

Jeda

Liked: Staff & service
Stayed 3 nights in Jul 2023
Response from Super8 Management Team on 16 Jul 2023
Dear Jeda,Thank you for rating your stay at our hotel with 4 stars! We appreciate your positive feedback and are glad to know that you had a satisfactory experience overall. If there is anything specific you enjoyed or any suggestions you have for us to improve further, please let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Super8 Management Team

2/10 Terrible

Megen

Stayed 1 night in Jul 2023
Response from Super8 Management Team on 31 Jul 2023
Dear Megen,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Super8 Management Team

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff was nice, however, there are a lot of sketchy people hanging around there, and a female was trying to argue with a staff member in the lobby threatening she had a gun. The staff member kept her cool. It really felt unsafe with the people walking around the property as well. Too bad for this location because they have no control of their surroundings.
Response from Super8 Management Team on 10 Jul 2023
Dear John,Thank you for sharing your feedback with us. We're glad to hear that our staff was nice and the property was clean during your stay. However, we apologize for the concerning incidents that you witnessed with other individuals on the property. We take the safety and security of our guests and staff very seriously, and we are sorry that you felt unsafe due to the behavior of some individuals in the vicinity. We will review our security measures and work to address any ongoing issues in the surrounding area. We appreciate your understanding and feedback. We hope to have the opportunity to provide you with a more secure and comfortable stay in the future.Sincerely, Super8 Management Team

4/10 Poor

Demetricia

Stayed 1 night in Jul 2023
Response from Super8 Management Team on 29 Jul 2023
Dear Demetricia,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Super8 Management Team