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Reviews of The Chanler at Cliff Walk

4.5 out of 5
The Chanler at Cliff Walk
117 Memorial Boulevard, Newport, RI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 228 out of 252 reviews" "
Rating 8 - Good. 18 out of 252 reviews" "
Rating 6 - Okay. 1 out of 252 reviews" "
Rating 4 - Poor. 5 out of 252 reviews" "
Rating 2 - Terrible. 0 out of 252 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas, New Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfection from start to finish,the extremely friendly staff,the well decorated rooms,the outside well manicured property,directly on The Atlantic Ocean.
Stayed 2 nights in Apr 2024
Response from Anney Jasinski- Marketing Manager on 24 Apr 2024
Thomas, Thank you for your kind feedback. It was our pleasure having you as a guest of The Chanler, and we look forward to welcoming you back soon.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a lot of properties in Newport, but I would rate the chandlers staff as by far the best. We chose to stay on property most of the time and enjoyed getting to know Ray, Paige, Kevin, Julia, our waiter from both nights and the night lady who took over from Paige. They all went out of their way to make us comfortable and took great care of us during our time.
Stayed 3 nights in Apr 2024
Response from Anney Jasinski- Marketing Manager on 17 Apr 2024
Gregory, Thank you for sharing your feedback with our team. We are so glad that you enjoyed your stay with us and look forward to welcoming you back to The Chanler soon.

10/10 Excellent

Baeredd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible as always
Stayed 1 night in Mar 2024
Response from Anney Jasinski- Marketing Manager on 14 Mar 2024
Baeredd, It's always our pleasure to have you at The Chanler. We look forward to welcoming you back again soon.

10/10 Excellent

Baeredd

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was beyond a five star experience in every possible way
Response from Anney Jasinski- Marketing Manager on 27 Feb 2024
Thank you very much for your thoughtful feedback. We look forward to welcoming you back soon.

10/10 Excellent

Yhira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anney Jasinski- Marketing Manager on 27 Dec 2023
Yhira,Thank you for your gracious feedback. It was our pleasure having you as a guest of The Chanler, and we look forward to welcoming you back soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anney Jasinski- Marketing Manager on 27 Dec 2023
Richard, Thank you for your gracious feedback. It was our pleasure having you as a guest of The Chanler, and we look forward to welcoming you back soon.

10/10 Excellent

Don

Liked: Cleanliness, staff & service
Excellent property and staff Unfortunately no hot water for am shower. No good.
Stayed 1 night in Dec 2023
Response from Anney Jasinski- Marketing Manager on 27 Dec 2023
Don, Thank you so much for your kind words. Our sincerest apologies for the hot water issue you experienced during your stay. We have informed our maintenance team about the issues and are working to determine what may have happened. It was our pleasure having you as a guest, and we look forward to the possibility of welcoming you back, soon.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Anney Jasinski- Marketing Manager on 4 Dec 2023
Leigh, Thank you for your kind feedback. It was a pleasure having you as a guest of The Chanler and we look forward to welcoming you back soon!

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Anney Jasinski- Marketing Manager on 28 Nov 2023
Thank you very much for your gracious feedback. It was a pleasure to have you as a guest of The Chanler and we look forward to seeing you again soon.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Anney Jasinski- Marketing Manager on 28 Nov 2023
Thank you very much for your gracious feedback. It was a pleasure to have you as a guest of The Chanler and we look forward to seeing you again soon.

10/10 Excellent

Teresa, Bridgewater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the location and view the courtyard needed some minor upkeep, some chipping paint and mold overall lovely spot Please note that the hot tub temp was too hot at 104 degrees, much more comfortable and safe when we decreased it to 100 Staff was wonderful and very accomodating.
Stayed 2 nights in Oct 2023
Response from Anney Jasinski- Marketing Manager on 30 Oct 2023
We appreciate your positive feedback and are so glad to know you liked both the location and view. We'll address the courtyard maintenance issues, and thank you for letting us know about the hot tub temperature; safety is a priority. Our staff is glad to have been of assistance. It would be our pleasure to welcome you back in the future.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay . They think of everything and warmly make you feel welcome. Beautiful mansion and grounds. Great view. Not far from Thames Street.
Stayed 2 nights in Oct 2023
Response from Anney Jasinski- Marketing Manager on 30 Oct 2023
Thank you for your kind words! We're delighted to hear you had an amazing stay and felt warmly welcomed. We hope to welcome you back soon!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chanler was one of THE nicest places we have ever stayed. The staff certainly was THE nicest staff with whom we have ever stayed. A gorgeous property overall, a spectacular but warm and charming room, a staff that couldn't do enough for us. Christina was superb. From carrying our luggage up two flights of stairs, to bringing us blankets at the firepit, They anticipated our every need and helped us in every way possible to enjoy ourselves.
Stayed 1 night in Oct 2023
Response from Anney Jasinski- Marketing Manager on 26 Oct 2023
Bernard, Thank you for your gracious feedback. It was our pleasure having you as a guest of The Chanler and we look forward to welcoming you back soon.

8/10 Good

John A

Stayed 1 night in Aug 2023
Response from Anney Jasinski- Marketing Manager on 26 Oct 2023
Thank you for your positive feedback. We look forward to welcoming you back soon.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Wonderful location.
Stayed 1 night in Jul 2023
Response from Anney Jasinski- Marketing Manager on 1 Aug 2023
Thank you for your gracious feedback. It was our pleasure to have you as a guest, and we look forward to welcoming you back soon.

10/10 Excellent

Marissa Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Chanler thinks of everything. All the details and ways to pamper the guests makes it a romantic experience.
Stayed 1 night in Jul 2023
Response from Anney Jasinski- Marketing Manager on 1 Aug 2023
Thank you for your gracious feedback. It was our pleasure to have you as a guest, and we look forward to welcoming you back soon.

10/10 Excellent

Jennifer

Stayed 3 nights in Jun 2023
Response from Anney Jasinski- Marketing Manager on 1 Jul 2023
Thank you for your gracious feedback. It was our pleasure to have you as a guest of The Chanler and we look forward to welcoming you back soon.

8/10 Good

Juli

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was a wonderful time and beautiful property.
Stayed 1 night in Jun 2023
Response from Anney Jasinski- Marketing Manager on 29 Jun 2023
Thank you for your gracious feedback. It was our pleasure having you as a guest of The Chanler, and we look forward to having you back soon.

10/10 Excellent

D.J.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An absolute amazing stay at this beautiful property! Everything is 5 stars!!! We will be back again!
Stayed 1 night in Jun 2023
Response from Anney Jasinski- Marketing Manager on 14 Jun 2023
Thank you for your gracious feedback. It was our pleasure having you as a guest of The Chanler and we look forward to welcoming you back soon!

10/10 Excellent

Thomas, New Haven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is expensive,but it exceeded my expectations….they do everything just right.The added little touches made the entire experience so much more enjoyable.The complimentary car service is greatly appreciated.The staff are beyond courteous,helpful,and a joy to interact with.The rooms are well appointed and housekeeping was exceptional.Turn down service at night with complimentary sweets was a nice touch.Once you experience this hotel,it will be hard not to want to always return here,when visiting Newport.
Stayed 2 nights in May 2023
Response from Anney Jasinski- Marketing Manager on 26 May 2023
Thank you for your gracious feedback. It was our pleasure to have you as a guest of the hotel and we look forward to your return visit. Wishing you a wonderful summer.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is lovely and in a great setting. While the service was attentive they could have been far more helpful. My wife is immuno-compromised and we asked if we could eat outdoors and were told no despite the inn having tables with heaters 10 feet outside their enclosed back porch. We then asked for help finding outdoor dining in Newport and were told restaurants don't accept reservations for that in Newport. We then went online and found that not to be true and booked something and when we out to dinner found a dozen restaurants in Newport serving outdoors. It's a small inn with a modest number of guests. The small points of of service were high; actual helpfulness not so much.
Stayed 1 night in May 2023
Response from Anney Jasinski- Marketing Manager on 26 May 2023
Thank you for your feedback. We are delighted to hear your stay was positive. I would, however, like to apologize for your experience with concierge communication. Please contact me directly before your next stay, and I would be happy to assist in finding solutions for your dining needs and arranging activities in Newport. It was our pleasure to have you as a guest and we look forward to inviting you back soon.

10/10 Excellent

Penelope

The valet guys and receptionist were very friendly. We checked in and the receptionist took us to our room and our luggage was already there!
Stayed 1 night in May 2023
Response from Anney Jasinski- Marketing Manager on 22 May 2023
Thank you for your gracious feedback and we hope you have a great stay with us.

8/10 Good

Heather

Stayed 1 night in Apr 2023
Response from Anney Jasinski- Marketing Manager on 22 May 2023
Thank you for your feedback. We look forward to having you back soon!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 1 night in Apr 2023
Response from Anney Jasinski- Marketing Manager on 11 Apr 2023
Thank you for your gracious feedback. It was our pleasure having you as a guest of The Chanler, and we look forward to welcoming you back soon.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at The Chanler to celebrate a recent engagement. The staff were very accommodating and made us feel very special. They gave us a complimentary bottle of sparkling wine to celebrate. I can’t imagine a better hotel experience and plan on returning soon.
Stayed 1 night in Mar 2023
Response from Anney Jasinski- Marketing Manager on 11 Apr 2023
Congrats on your engagement, and thank you for your gracious feedback. It was our pleasure having you as a guest of The Chanler, and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Anney Jasinski- Marketing Manager on 11 Apr 2023
Thank you for your gracious feedback. It was our pleasure having you as a guest of The Chanler, and we look forward to welcoming you back soon.

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience at the Chanler!
Stayed 2 nights in Mar 2023
Response from Anney Jasinski- Marketing Manager on 21 Mar 2023
Thank you for your gracious feedback. It was our pleasure to have you as a guest of The Chanler, and we look forward to having you stay with us again.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was the most pleasant and professional. Helpful in everyway
Stayed 2 nights in Mar 2023
Response from Anney Jasinski- Marketing Manager on 10 Mar 2023
Thank you for your gracious feedback. It was our pleasure to have you as a guest and we look forward to having you stay with us again.

10/10 Excellent

Sasha

Stayed 2 nights in Feb 2023
Response from Anney Jasinski- Marketing Manager on 21 Mar 2023
Thank you for your thoughtful feedback, and we look forward to having you stay with us again.

10/10 Excellent

jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant property. The location on the water is special. Room and amenities were fantastic. Definitely will return.
Stayed 1 night in Feb 2023
Response from Anney Jasinski- Marketing Manager on 22 Feb 2023
Thank you for your gracious feedback. It was our pleasure to have you as a guest, and we look forward to having you back soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming property, brilliantly situated at the beginning of the famous Cliff Walk. The unique decor of our room (Mediterranean) added to the ambiance, and the dining room and bar area were comfortable and romantic. Menus were varied and delectable and the service was impeccable.
Stayed 1 night in Dec 2022
Response from Anney Jasinski- Marketing Manager on 29 Dec 2022
Susan, Thank you so much for your gracious feedback. It was our pleasure to have you stay and we look forward to welcoming you back soon.

10/10 Excellent

Christian, Quincy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Christian, Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Six star hotel! Wonderful staff, great views, great location. Service is the best I have ever experienced. Will be back.
Stayed 1 night in Nov 2022
Response from Anney Jasinski- Marketing Manager on 15 Nov 2022
Christian, Thank you for your gracious feedback, it was a pleasure to have you as a guest of The Chanler. We look forward to welcoming you back soon.

4/10 Poor

Gregg

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Sarah

Travelled with partner
Liked: Property conditions & facilities
Beautiful old mansion. Food very good. Room a bit dated.
Stayed 2 nights in Aug 2022
Response from Anney Jasinski- Marketing Manager on 11 Aug 2022
Sarah, Thank you for your gracious feedback and we look forward to welcoming you back soon.

10/10 Excellent

Ruochen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place for vocation
Stayed 1 night in Aug 2022
Response from Anney J- Marketing on 16 Aug 2022
Thank you for your gracious feedback. It was a pleasure having you and we look forward to your next visit.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Anney Jasinski- Marketing Manager on 9 Aug 2022
Thank you very much for your gracious feedback, it was a pleasure to have you stay with us for your getaway, and our staff was delighted to hear about your experience. We look forward to welcoming you back soon.

4/10 Poor

Jane

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The food was terrible, less than what you'd expect in a roadside motel. And at this hotel's prices, it's outrageous.
Stayed 3 nights in Jul 2022
Response from Executive Chef- Jacob Jasinski on 31 Jul 2022
Thank you so much for spending your getaway with us. On behalf of the culinary brigade and the service team, I am sorry to hear that the food you experienced was not to our standards. Please reach out to me prior to your next visit to The Chanler or to Newport so I can personally oversee your entire restaurant experience to ensure that you receive the experience you deserve as our guest, & that it is memorable. Please feel free to share any additional information that you feel would make your dining experiences with us more enjoyable. You may reach me at 401-847-2244 or via email at jjasinski@thechanler.com. Thank you for being our guest and for your valuable feedback.

8/10 Good

Karin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful, quiet, great mattress, jacuzzi, lovely bartender, access to Cliff Walk, transportation to and from points of interest/town
Stayed 1 night in Jun 2022
Response from Marketing Manager on 9 Jun 2022
Thank you very much for your feedback. Our staff was delighted to hear of the positive review. We look forward to welcoming you back to The Chanler soon. -Anney Jasinski

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and room, and the bay side view is stunning. Staff and service were impeccable, as well as the restaurants. Will be back!
Stayed 3 nights in May 2022
Response from Marketing Manager on 9 Jun 2022
Daniel, Thank you for taking the time to send your feedback. We are so glad you choose to spend your stay with us and look forward to having you back in the future. Best, Anney

10/10 Excellent

Anne-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the staff at Chanler was just wonderful. so helpful and friendly. this place is just unbelievable can not wait till we can come back
Stayed 1 night in May 2022
Response from Marketing Manager on 9 Jun 2022
Anne-Marie, Thank you for taking the time to send your feedback. We are so glad that you choose to spend your getaway with us and are looking forward to your return. -Anney Jasinski

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Øyvind Hasund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent service. Would definitely stay here again
Stayed 2 nights in Mar 2022

10/10 Excellent

Tiziano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden gem. I had high expectations, but the staff and the hotel itself exceeded them!
Stayed 1 night in Mar 2022

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2022

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Chandler is a beautiful property!
Stayed 2 nights in Dec 2021

10/10 Excellent

Jason C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite
Absolutely wonderful...everything we imagined it would be. Chanler is a special place and the staff are exceptionally pleasant and supportive.
Stayed 3 nights in Nov 2021

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the Inn, we could not have been more of pleased. Staff was fantastic
Stayed 2 nights in Nov 2021

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very few amenities no coffee except in cafe for 5$ had to call to get ice horrible mini bar as in none
Stayed 3 nights in Nov 2021