On the beach

Reviews of Shilo Inn Suites Hotel - Newport

3 out of 5
Shilo Inn Suites Hotel - Newport
536 SW Elizabeth, Newport, OR

Reviews

6.6
Rating 10 - Excellent. 223 out of 1006 reviews" "
Rating 8 - Good. 244 out of 1006 reviews" "
Rating 6 - Okay. 234 out of 1006 reviews" "
Rating 4 - Poor. 178 out of 1006 reviews" "
Rating 2 - Terrible. 127 out of 1006 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Charles C

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location and clean, but very dated. Still, a good value overall.
Stayed 1 night in Mar 2024

2/10 Terrible

Veronica

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Checked into our room which was a sauna. Supposedly someone was going to go check it out, but no one came after an hour. I requested a new room and the front desk lady was nice enough to switch rooms for me. The rooms are so outdated and the whole place smells so old and dirty. The furniture in the room was stained and gross. The garbage cans were filthy. The lobby in building C was an ice box. That place needs some major updating. Only the staff being friendly was the good about the shilo. Not worth the price at all and I had two rooms!
Stayed 1 night in Mar 2024

4/10 Poor

Richard

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Stayed 10 days. Room cleaned zero times.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jackie

Travelled with family
Disliked: Amenities
They didn’t have our reservation. We had to find a different hotel, because they were all booked up.
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Donald E

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Right on the ocean. Small big box T.V. fridge old ran down. Hair dryer keep tripping the gfci. Lights would flicker. TV would not keep working. Told management. The said they would get someone to look at the hair dryer. the tv was due to the storm , dish needed clean. Suprise the TV worked the next day an the hairdryer worked. The room was musty smelling. The shilo reall needs some updating.
Stayed 2 nights in Mar 2024

6/10 Okay

Jeanee

Travelled with group
Disliked: Property conditions & facilities
It’s sure older property with limited upkeep. It was a little dirty but still okay place to stay. No dinning which was a bummer. Beautiful view of the ocean though
Stayed 2 nights in Feb 2024

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite and helpful.
Stayed 2 nights in Feb 2024

6/10 Okay

teresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Extremely Outdated for the cost the only thing positive I could say is great view, bed was decently comfortable otherwise I wouldn’t stay again
Stayed 3 nights in Feb 2024

4/10 Poor

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Phenomenal view, outdated furniture
Stayed 3 nights in Feb 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was very run down. Our room Was not clean. We had to request clean linens for the bed. No restaurant/lounge

4/10 Poor

Cheri

Travelled with family
Disliked: Amenities, property conditions & facilities
I never got the room I payed for! The place was dirty and alot of things broken. The biggest thing, was we asked for extra towels and they told us no!!
Stayed 2 nights in Feb 2024

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool was okay. Lots of cracks in the lining that are somewhat sharp. Roof was moldy. Mold in the bathroom sink of our room.
Stayed 2 nights in Feb 2024

2/10 Terrible

Chery

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend. Check in was fine, got to room & bathroom door handle was broke, big portion of carpet had been cut up and just layed back down. No tv remote, called the front desk they brought up a remote but it didnt matter someone had cut wires to the tv. Went back to front desk asked for another room, was told they were full. Said ok we'll just check out no problem. We found another hotel. Instead of that being the end, Dan at the front desk charged my card for a second time. When i called i was told he just did what his boss said. So now we have to go back this morning to talk to a manager.
Stayed 1 night in Feb 2024

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Cleanliness
No beach access and rooms arent updated
Stayed 1 night in Feb 2024

4/10 Poor

Cassandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs by all trash cans, bathroom was dirty, pool not in service, cant park in parking garage, it will ruin your car
Stayed 1 night in Feb 2024

6/10 Okay

Jeffery Kenville

Travelled with family and small children, Travelled with pets
Disliked: Staff & service
Property is old and out dated needs some attention in rooms wallpaper is coming off in hallways plus side is the location beautiful ocean view

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Very thankful they had a room as my other hotel fell thru... the room was clean and quiet and affordable
Stayed 1 night in Feb 2024

10/10 Excellent

Sergey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best front desk clerks ever, especially Shelly, the room was super clean. We love this place and stuff. We felt like home.
Stayed 3 nights in Jan 2024
Response from shelly on 3 Feb 2024
Thank you Sergey. It is always a pleasure to have you and your wife here, and I will always do whatever I can to insure your stay is wonderful.

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Because of the weather, the room was very cold, but we were not expecting snow! The views were amazing and it was convenient to everything. The pool was under remodel and the restaurant wasn't open.
Stayed 2 nights in Jan 2024

4/10 Poor

Richard

Travelled with partner
Love the quietness. Doors stuck, card locks didn’t work on first room_had to move. Toilets still low seats. Chair leg broke.
Stayed 2 nights in Jan 2024

10/10 Excellent

marci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so quiet! Loved just skund of ocean. Room warm, and appointed with comfortable furniture and kitchen/ dining item so we could stzy in! The lack of people and stsying in bldg separate from check in was a little different. If i was on my own, as a women, i would feel uneasy about seeming lack of security . But there was no issues .
Stayed 1 night in Jan 2024

6/10 Okay

Leah

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff, great price. Overall had a great stay
Stayed 2 nights in Dec 2023

2/10 Terrible

william

Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Sheri

Stayed 2 nights in Dec 2023

10/10 Excellent

Yanira

Stayed 2 nights in Dec 2023

8/10 Good

Kimberley

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Peter

No restaurant, no breakfast, no amenities.
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory, Sparks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marcus

Stayed 1 night in Dec 2023

2/10 Terrible

Kenneth L

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Property was in disrepair. Restaurant was vacant. Looks like it is getting ready to close. Definitely not a 3 star place. The positive is it has a great view of the ocean and the sheets were clean. Property has not maintained.heat inadequate.
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not what i expected for the price. Very disappointing
Stayed 2 nights in Dec 2023

4/10 Poor

walt

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was only 1 other vehicle in the basement parking which indicated this was an unpopular hotel. No restaurant as advertised. We had no hot water and the staff was no help upon informing them. Terrible hotel.
Stayed 2 nights in Nov 2023

6/10 Okay

Mel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Close to the beach, nice veiw, the room was clean and adequate. If you are on a budget it is not a bad place to stay. The Hotel is on the older side and hasn't been kept up. The restaurant has been closed for over three years, we had no hot water to take a shower, property needs some maintenace, could use some better coffee.
Stayed 3 nights in Nov 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great ocean view.
Stayed 1 night in Nov 2023

2/10 Terrible

J

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Horrible place to stay. The room has damaged tile in the bathroom. Door was broken. Old and dirty room.
Stayed 2 nights in Nov 2023

8/10 Good

Nathaniel

Travelled with group
Liked: Cleanliness, staff & service
They put me in a room being remodeled first but put my in room 377 after and it was wonderful.
Stayed 1 night in Nov 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Ihor

Stayed 1 night in Nov 2023

6/10 Okay

Chris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I love this area and use to stay here every year. However, the property has really gone down hill since COVID. The staff was really nice but the building itself is extremely run down.
Stayed 3 nights in Nov 2023

4/10 Poor

Candace

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The cost was excessive considering the web site had restaurant services and easy access to beach. The restaurant is closed. There was no way anyone with disabilty could get down the stairs to the beach. Rooms were bad. The bedding and towels were clean but the rooms were in bad shape. Carpet sticky, chairs stained and table dirty. 1st floor rooms uminhabitsble, 2nd floor dogs and it stunk bad. 3rd and 4th floor, in ppor shape, mold in bathroom. Gum on bathroom floor. Toilet seat questionable. Elevator dirty. Hotel housing for drug rehab people.
Stayed 2 nights in Nov 2023

10/10 Excellent

Matias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left other hotel and checked in at Shilo, service was amazing and hotel was amazing
Stayed 2 nights in Nov 2023

8/10 Good

Jared

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quiet. The frudge in the room was turned up too high and froze our food, and the water heater needs work. Our showers were luke warm at best. We loved the room and the view, and the beach access! We'll definitely stay here again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Sergey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, kind and knowledgeable stuff.
Stayed 2 nights in Nov 2023

8/10 Good

Stephen, Derby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just a hotel. Nothing special. Everything’s fine. Great location within walking distance of restaurants and bars. Great views and access to beach. If the price is right, grab it. Otherwise, I’m sure there are other places with more charm.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
View is great but…
The view of the ocean is amazing, room was clean, but the hotel itself is in disrepair and doesn’t seem very secure. Outside doors are open all night, low or no lighting, no lobby, no restaurant, and some sketchy people hang outside at night.
Stayed 1 night in Nov 2023