Property grounds

Reviews of Lake Macquarie Motor Inn

3.5 out of 5
Lake Macquarie Motor Inn
798 Pacific Highway, Belmont South, Marks Point, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 106 out of 244 reviews" "
Rating 8 - Good. 98 out of 244 reviews" "
Rating 6 - Okay. 25 out of 244 reviews" "
Rating 4 - Poor. 10 out of 244 reviews" "
Rating 2 - Terrible. 5 out of 244 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karen-lee, Caringbah South

Stayed 1 night in Dec 2023

10/10 Excellent

Merv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds quite safe I’ll be back
Stayed 2 nights in Nov 2023

10/10 Excellent

Steven

Liked: Property conditions & facilities
Nice basic accommodation. Management very helpful
Stayed 1 night in Nov 2023

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort
Difficult check-in
Perfectly adequate motel for an overnight stop. Only problem was check-in. We arrived during the the 2pm to 5pm window specified to find reception closed. I phoned the telephone number specified on a notice on the window, but no reply and I had to leave a voicemail message. Someone phoned me back after about 30 minutes (complicated by being in Australia and I phoned from a UK number). They told me our room number and the key was under the mat! So all OK in the end.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Travelled with family
Liked: Staff & service, property conditions & facilities
Quick and easy check-in. Friendly staff.
Stayed 1 night in Oct 2023
Response from Rob on 8 Nov 2023
Thank you William for kind review. We are glad you enjoyed your stay.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Management and staff couldn’t do enough for us to make our stay pleasant and enjoyable
Stayed 1 night in Oct 2023
Response from Rob on 8 Nov 2023
Thank you Jeffrey for kind review. We are glad you enjoyed your stay.

10/10 Excellent

Rhiannon, West End

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this at last minute as I was originally going to stay at a camp site but everything was booked out. I wasn’t expecting much as I could see it was a hotel / motel style of accomodation, however I was pleasantly surprised to find that even though from the outside it looked like an old hotel / motel, the rooms were renovated, the bathroom was modern and very spacious. The room itself was also spacious, it had a king size bed, couch a table and two chairs to sit at and a smart TV. The front door also had a electronic lock that was accessible via PIN code which I was given over the phone as the owner was not there at the time I arrived (I also arrived early thinking potentially I wouldn’t be able to access the room, but Rob was more than accommodating). I had my dog with me and they had a specific area at the back of the hotel which was grassed for the dogs to go to the toilet, they even provided doggie bags (even though I had my own) just in case. Overall it was excellent and I am definitely going to be staying there again. All of the sites were within a 5-20 drive and easily accessible by foot if you didn’t have a car! ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Aug 2023
Response from Rob on 7 Aug 2023
HelloThank you so much for taking the time leave your review. We highly value feedback as it helps us know if we are on track with our offerings or have areas in which we can improve.We look forward to your future visit.

10/10 Excellent

Dawn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable and was great to be able to bring our little dog
Stayed 1 night in Jul 2023
Response from lakemacquarie motorinn on 21 Jul 2023
Thank you for your great review. We are glad you had a pleasant experience with us at Lake Macquarie Motor Inn.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cosy feel and very clean
Stayed 1 night in May 2023
Response from Lakemacquarie Motorinn on 7 Jun 2023
Thank you for your high review. We are glad your stay cosy and very clean. For future guests, we are located on a side-street so that noise is kept to a minimum. Ground floor units, off-street parking is available. Beach and Lake 10 minutes walk.

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine but apparently they allow pets. Unfotunately we had a bad experience - the guests next door arrived with 2 large dogs, they locked them in the motel room and then left, abandoning the dogs. The dogs barked and howled for the next one and a half hours until their owners returned. We were quite worried because of the distress of the dogs. And it totally destroyed the quiet evening we were looking forward to after a days driving. Also both the wifi networks provided were very weak and kept dropping out so weren't usable.
Stayed 2 nights in Apr 2023
Response from LakeMacquarie Motorinn on 7 Jun 2023
Thank you for your review. We have a one dog policy, some guests are telling us incorrectly that they have one dog. Please when you visit us again remember to call our afterhours business number if you are inconvenienced by animals. They are required to be supervised at all times whilst on the premises. Very few rooms are pet friendly.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from lakemacquariemotorinn on 9 May 2023
Thank you for your high score. We appreciate your review, please think of us if you are again visiting Lake Macquarie area.

6/10 Okay

Bruce

Liked: Cleanliness
Disliked: Staff & service
Easy parking
Stayed 1 night in Mar 2023
Response from Lake Macquarie Motor Inn on 12 Apr 2023
Thank you Bruce

10/10 Excellent

Renie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Lake Macquarie Motor Inn on 27 Feb 2023
Dear Renie.Thank you for staying at Lake Macquarie Motor Inn onFeb 27, 2023. We appreciate your 10/10 review. Think of us when you are visiting Lake Macquarie again, pleasure to have met you.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Good location.
Stayed 1 night in Feb 2023
Response from Lake Macquarie Motor Inn on 7 Feb 2023
Thank you Jane for your high score and thank you for booking with us, located between ocean and Lake Macquarie, and a short drive to 5 clubs and choice of restaurants. Relax in our brick property set back from the road on a side street, amazingly quiet. Our swimming pool is open all year round for a dip. Come and enjoy the boating (hire) or helicopter flights nearby.at Lake Macquarie Motor Inn.

10/10 Excellent

ARON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity of the places where I want to go to. Close to highway but quiet place to stay in. Affordability for overnight stay.
Stayed 1 night in Jan 2023
Response from Lake Macquarie Motor Inn on 7 Feb 2023
Thank you Aron, we provide guests with quality cleaning and staff welcoming guests. We look forward to your return when you are next in the Lake Macquarie area.

6/10 Okay

Adam, Prestons

Travelled with family
Liked: Cleanliness, staff & service
N/A
Stayed 1 night in Mar 2022

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and service was great
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Lake Macquarie Motor Inn was very clean and quiet. We got to have a great night's sleep.
Stayed 1 night in Jul 2021

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no problems and very professional
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although on the highway there was very little traffic noise. The location suited our needs. Room was clean and had everything we required.
Stayed 1 night in Apr 2021
Response from Business Manager on 13 May 2021
Thank you, I am glad you enjoyed your stay and because Lake Macquarie Motor Inn at Marks Point is set back off the road and our building is brick we have little noise. We pride ourselves with our clean rooms, thank you again for your positive feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing unique to the property but we had a lovely stay
Stayed 1 night in Apr 2021
Response from David on 18 Apr 2021
Thank you for your review.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021
Response from Business Manager on 13 May 2021
Lake Macquarie Motor Inn has clean and cosy rooms. Rooms are set back off the road and as you said good value for money. Thank you for your positive feedback.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service so comfortable everything was spotless amazing experience
Stayed 1 night in Mar 2021
Response from David on 31 Mar 2021
Thank you for your review.

4/10 Poor

Verified traveller

..................................................
Stayed 4 nights in Mar 2021
Response from David on 31 Mar 2021
We're sorry we didn't meet your expectations but it's impossible to address any perceived issues you may have had when you fail to specify how you justify your poor score.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn't like adjoining rooms or size of pool.Parking isnt clearly marked
Stayed 3 nights in Feb 2021
Response from David on 31 Mar 2021
Thank you for your review. We can't easily amend the pool but we'll update the car park lines.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from David on 31 Mar 2021
Thank your for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not spectacular but functional with adequate amenities. Bathroom is fine with hairdryer etc. Light and noise comes in and the bathroom fan, air conditioner and fridge were all on the noisy side. Close to beaches. Staff friendly.
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy, good position. It was old so wasn't in immaculate condition, but it good and clean, and somewhere to sleep
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020
Response from David on 6 Dec 2020
Thank you for your score.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Clean and tidy motel. Older style motel room that is larger than some motel room rooms we have stayed in. The bed was comfortable and the shower had good water pressure. Air conditioner was noisy when running, but we opened the windows and let the fresh air in. Value for money and we would stay there again.
Stayed 2 nights in Nov 2020
Response from David on 6 Dec 2020
Thank you for your review William. We are currently in the process of upgrading the air conditioners with 2 more replaced last week. Hopefully this wont be an issue for you next time you stay.

10/10 Excellent

Mick, Buxton

Liked: Cleanliness, staff & service
The staff was great, always friendly and the room was clean and kept all noise out. There was nothing not to like.
Stayed 2 nights in Nov 2020
Response from David on 6 Dec 2020
Thank you for your review.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and friendly staff
Very friendly, excellent service by Cherie! Great place for a staycation!! I think you'll need to use the hotel Wi-Fi as the reception was great, the connection on my phone was patchy using my own data. I know this because I had 2 phones, 1 which used the hotel Wi-Fi
Stayed 1 night in Oct 2020
Response from David on 25 Oct 2020
Thanks for your review Michael, as you may be aware we have recently taken over management here and are working hard to deliver a great guest experience.

8/10 Good

Herindoors, ACT

Liked: Cleanliness, staff & service, amenities
Easy booking and check in on short notice in emergency circumstances.
Stayed 1 night in Sep 2020
Response from Lake Macquarie Motor Inn on 29 Sept 2020
Thank you for your feedback. We look forward to accommodating you again in the future.

2/10 Terrible

Ivan

Disliked: Staff & service, property conditions & facilities
Receptionist too lazy to checkin confirmed booking
Made an online booking at 10:30pm and received confirmation. Arrived to check in and lazy receptionist didn't want to come downstairs to check us in. She told us to leave because apparently she was sleeping on her job. After informing her that we have a confirmed booking, she said a manager will call us and sort things out. We waited 30 minutes for the manager but received no calls. Absolute disgraceful customer service.
Stayed 1 night in Sep 2020
Response from Lake Macquarie Motor Inn on 29 Sept 2020
Thank you for your feedback Ivan. The motel has changed management since your experience last week. We will ensure this unacceptable lack of customer service does not occur again. Please accept our apologies. We hope you give us the opportunity to accommodate you in the future.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020
Response from Howard on 15 May 2020
Thank you

8/10 Good

Anonymous

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed, not many times you get that luxury. Cleanliness was up to my standards as well.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet motel off highway
Remember to ask for wifi code when you check in as this wasn't offered. However wifi was useless - signal ranged from fair to poor. Telstra coverage was also poor. Room itself was good. Bed was comfortable and everything spotlessly clean. Also very quiet - no traffic noise. No milk in fridge. You have to get this from reception and "extra will incur additional cost".
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location,very nice staff and good food service,room is clean.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Howard on 8 Feb 2020
Thank you

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Howard on 8 Feb 2020
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Howard on 8 Feb 2020
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2020
Response from Howard on 8 Feb 2020
Thank you

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked through Expedia, on the day of arrival I got a call from a staff member saying there were no credit card details in the booking and if I didn’t provide my room would be cancelled. I was driving at the time and advised I had not been asked to give payment details through the booking agent. He asked what time I was going to arrive, on saying 4pm I was told if I don’t arrive by this time the room was going to be cancelled.
Stayed 1 night in Jan 2020