Search Chalets in Newbury

"We enjoyed our one night stay however feel there are improvements that would enhance the experience. Breakfast was nice with a good selection and welcoming staff. The welcome wine was a generous touch at check in. The outdoor pool is great however would be improved with keeping the area tidy and organised when guests have left their towels and drinking glasses behind. I found it really unpleasant using the steam room when I noticed a plaster on the floor amongst many hairs, the next day the plaster was still on the floor and proved the steam room had not been cleaned, the sauna was also covered in hairs on the floor. Shame as the facilities were lovely but needed cleaning. I was surprised no slippers were available in the rooms with the robes. Also the water dispenser had not been replenished so on exiting the sauna there was no water available. It felt very low standards that the basics had not been seen to. Check in at 4pm also seems quite late. The room was nice enough for what we needed for a night however if staying longer there’s no wardrobe to unpack, just some coat hooks on the wall. The hotel is great for a night and if you’re lucky with good weather to enjoy the outdoor pool. Although we felt some areas needed improvement we did have a really good time and thought the young staff were very friendly and helpful. "

"Hair cuts for staff. Stronger air con."

"An excellent country house hotel and spa with great food, friendly and professional service and lovely grounds."

"Open access to the gym - a fridge would have been amazing we were in the junior suite"

"The room was small, bedding didn’t feel luxurious at all, pillows very thin. The doors to the rooms were not soundproof so you can hear everything in the corridor. You have to pay for parking at this hotel! Overall a little disappointing for the price, may as well have saved some money and stayed in a travelodge "

"Man the receptionist. Most of the time your staff are somewhere else, even mid of the day, no one answers the phone!"

"Lovely room and good clean areas all across the hotel. Nice spa facilities which were included in stay."

"We arrived late and the evening staff were unbelievably helpful and a special shout out to Zara, a very pleasant lady on the front desk."

"The hotel is very interesting with it's prison history, though that is also slightly a hinderance. We were in the Houses of Correction and it didn't really feel part of the hotel, you had to leave the main hotel travel across the courtyard to another building that actually felt a little bit like a travel lodge heading to our room. The staff were amazing though, from check-in, to room service, to breakfast and checkout - So absolutely nothing to fault there! I'd just recommend requesting a room in the main part of the hotel as that might be better than what we had."