Exterior

Reviews of Holiday Inn Express Hotel & Suites Chester, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 479 out of 1002 reviews" "
Rating 8 - Good. 306 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Travelled with group
Liked: Staff & service, amenities
Staff was very nice and property was clean
Stayed 1 night in Mar 2024

10/10 Excellent

Md

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was awesome
Stayed 2 nights in Feb 2024

10/10 Excellent

Bitna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

JACKLYN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool area
Stayed 1 night in Feb 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities
Traffic noise was constant. Tiles in the bathroom moved when walked on. One Window blind was ripped and the blackout blind wouldn't stay in the channel. The microwave plate wasn't the right one, it was too big and had a different center fitting for the spinner which meant the plate wouldn't rotate.
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Feb 2024

6/10 Okay

Yunhi

Travelled with family and small children
Disliked: Amenities
Our key are timed out twice. Also a drunk guest acted very aggressive towards us and hit the elevator door as we were about to get off on our floor because he was waiting for the elevator for five minutes. (It was not our fault. The elevator is just slow). The street side is very noisy because of the cars off the highway.
Stayed 2 nights in Feb 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, room was clean. Grandkids enjoyed the pool. Easy to locate off the highway
Stayed 1 night in Feb 2024

6/10 Okay

Elizabeth

Stayed 1 night in Jan 2024

10/10 Excellent

yageisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

EDWIN, Jamesbur

Very nice welcome very clean all around and most importantly very clean rooms
Stayed 1 night in Dec 2023

10/10 Excellent

gail

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
locate in a quiet area but close to a hwy exit. 15 mins drive to Woodbury Common Outlet. There is a CVS, gas station and some food options available. Taco Bell / Burger King next door.
Stayed 1 night in Dec 2023

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice n clean
Stayed 2 nights in Dec 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Noisy room 217 Road traffic made it noisy room full night
Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Stayed 1 night in Dec 2023

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved everything about this hotel. Staff was amazing and the amenities were great. The free parking is also rare, so that was greatly appreciated. Will definitely be back
Stayed 2 nights in Dec 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the outlets and spacious
Stayed 1 night in Dec 2023

4/10 Poor

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool water was not clear. Temp was cold. Area was poorly lit. It was obvious however how dark the water was when the lights did finally come on. Hotel was not the cleanest. Close to castle fun. Staff was uninviting with the acception of a breakfast staff member who donated a great personality. She was helpful and kind. Breakfast food was good. Many options. Area is also loud with traffic.
Stayed 1 night in Dec 2023

8/10 Good

Shakira

Stayed 1 night in Nov 2023

6/10 Okay

Rachel

There was a lot of renovation
Stayed 3 nights in Nov 2023

8/10 Good

NIKHIL

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Victoria

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff very professional and knowledgeable. Very welcoming. Accommodated our request for 2 rooms next to each other even though we checked in later in evening.
Stayed 1 night in Nov 2023

6/10 Okay

Anthony

Stayed 3 nights in Nov 2023

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great service, and convenient to resaurants and shopping.
Stayed 1 night in Nov 2023

4/10 Poor

Theresa

Travelled with family
Disliked: Room comfort
Construction and not a good location
Construction outside our window Saturday and Sunday as early as 8:00 am. Particles blowing into our room from the construction when turning room fan on. Could hear the interstate traffic and people on second floor all night.
Stayed 1 night in Nov 2023

6/10 Okay

Denise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Noisy, painting, soap dispensers for shower empty. Bed not comfortable.
Stayed 1 night in Nov 2023

4/10 Poor

Lindsay

Stayed 2 nights in Nov 2023

10/10 Excellent

Eric

Stayed 1 night in Nov 2023

10/10 Excellent

Igor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Facility, Friendly Staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was great
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Staff & service, amenities
Breakfast was really nice-pool wasn’t useable. Very noisy during the night. Otherwise clean and met our needs.
Stayed 1 night in Nov 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Tanisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant!
Stayed 1 night in Oct 2023

10/10 Excellent

Kanyanun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean, easy to check - in, nice staff, big space. It is worth paying.
Stayed 1 night in Oct 2023

10/10 Excellent

efren

Stayed 1 night in Oct 2023

10/10 Excellent

Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a night. The location was so convenient because it was very close to everything… we went to Legoland and the location was perfect! You can walk to grocery stores, fast food, gas stations etc… The front desk manager, Danielle, was super amazing. One called and told her that we were driving for 6 hours and needed to get to the room early and she accommodated us early. Our room key was ready when we got there!!! Love the breakfast! Coffee and pancakes yum! My kids enjoyed our stay here!!! Highly recommend!
Stayed 1 night in Oct 2023

10/10 Excellent

Brigett

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel!
We had an amazing experience from check in to check out. Very friendly staff, room was clean and ready for our stay, breakfast service was better than expected and good variety with a friendly manager! Overall very happy with our stay!
Stayed 1 night in Oct 2023

8/10 Good

LINDSY, REHOBOTH

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Bonnie K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 2 nights in Sep 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Pam

Travelled with partner
Our room was good - firm & comfortable bed with good pillows! Newer hotel. Contemporary. Good lighting. However the breakfast was not too good. Salty “eggs/omelets”, pancake machine that made tough feeling/tasting pancakes, only bananas for fruit, I may not choose this place next time. I’ve stayed in many Holiday Inn Express hotels - the food at this one was the least desirable Outside the building, the stone that goes up the side of the building (instead of brick, etc) was falling off so that the siding shows. It was piled on the ground and caution tape around it. Not good workmanship in this area! .
Stayed 3 nights in Sep 2023

10/10 Excellent

abigail

Liked: Cleanliness, staff & service, property conditions & facilities
my stay was great staff very friendly , the only thing pool was supose to be heated butvit was cold,
Stayed 2 nights in Sep 2023

8/10 Good

Shashikant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Gui Xiong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So far looking good but the first time give the room not clear yet!! After change and other room. On light is no working!!
Stayed 1 night in Sep 2023