6/10 Okay
Ayush
Travelled with family, Travelled with family and small children
24 Apr 2024
Disliked: Staff & service, amenities
The only reason you want to stay here is because it is just 50 steps away from Times Square. The rooms are tiny and the number of towels & soaps were minimal. There were issues with the elevators as well, and only two were working out of four.
The Manager and Receptionist were very welcoming. I didn't have a good experience with the bellman when I was checking out. We had a lot of luggage and, therefore, asked for help from the bellman. The bellman used the service elevator, which was different from the regular elevator. Since all the elevators were not working properly and a lot of people were checking out, it took us half an hour to reach the hotel lobby. The bellman demanded money for keeping our luggage in the storage area and then alleged that I was lying it took us so much time to get downstairs. To be honest, I would have given him the tip but the whole experience left a sour taste. I confronted the Manager. She apologized and refunded me the money. Again, it was not about the money but his pathetic attitude and accusation that disgusted me.
Ayush
Stayed 2 nights in Apr 2024