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Reviews of Washington Jefferson

3.5 out of 5
Washington Jefferson
318 West 51St Street, New York, NY

Reviews

7.6

Good

Rating 10 - Excellent. 331 out of 1000 reviews" "
Rating 8 - Good. 349 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shane, SANGRE GRANDE

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Delaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience
Stayed 4 nights in Aug 2022
Response from wj on 24 Nov 2022
Good day,Thank you for your feedback.RegardsWJ Team

10/10 Excellent

BARRY

Stayed 6 nights in Aug 2022

4/10 Poor

Alphonso, Hopkinsville

Travelled with partner
Did not get to stay, it seemed that Orbitz sent the reservation cancelation to my email less then 24hours of my arrival so after I got there I was informed that the hotel had been taken over by the city, but they did give me 2 hotel options to stay at and they took care of everything this is the second time this has happened, the last time it was a Hotel in Tampa
Response from wj on 11 Nov 2022
Good Day,We are deeply disappointed to see your review. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. Best regards,

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities
The Washington Jefferson Hoyel was closed for renovations when we arrived and we could not stay there. We were directed to go to the Hotel Edison instead.
Response from wj on 4 Nov 2022
We are deeply disappointed to see your review. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. Best regards,

2/10 Terrible

Jessica

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t stay at this hotel. Flew into the city late at night only to be told “the government is taking over the hotel we have transferred you to a new hotel you can’t stay here” 45 MINUTES AWAY from the current area no email notification before hand or a call during the daytime hours. While seeing other hotel guest enter and exit the building who were clearly staying in the hotel. Hotel staff did not even know how far the “new” hotel was I had to look it up myself. We were offered up to a $50 cab ride to the new hotel and 2 breakfast vouchers… what a laughable compensation. Hotel staff were not knowledgeable and not helpful. We got a refund and found a better hotel. I wouldn’t waste your time at this place. Stay somewhere else! Also, this hotel staff lied to our travel agency saying we took the transfer hotel when we did not. So for a lack of a better term “scammed” us as we wouldn’t been changed for this stay when we did not stay at this hotel. Therefore, had to fight for our refund from this unworthy hotel. Don’t waste your time and money on this place.
Stayed 3 nights in Oct 2022
Response from wj on 1 Nov 2022
Good day, We are deeply disappointed to read your comments. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. RegardsWJ Team

4/10 Poor

Christian

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived for check in and was told that I would not be in that hotel and they gave a letter and the adress to the other hotel. Not even providing transportation in the rain
Stayed 2 nights in Oct 2022
Response from wj on 1 Nov 2022
Good day, We are deeply disappointed to read your comments. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. RegardsWJ Team

2/10 Terrible

Tina

Liked: Cleanliness, staff & service
Disliked: Room comfort
Reservation moved to another hotel
Upon arrival I was told I was being moved to a different (sister) hotel because the city had taken this hotel over. I don't like not having a choice of where I stay. AND, this put me behind on my schedule causing me to miss out on an event I had planned and paid for. A notification BEFORE arriving would have been better. Waste of my time.
Stayed 4 nights in Oct 2022
Response from wj on 1 Nov 2022
Good day, We are deeply disappointed to read your comments. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. RegardsWJ Team

6/10 Okay

Petr, Atlanta

Business traveller
Liked: Cleanliness, staff & service
The room is very basic and very small. No desk for the computer, barely enough room to open a suitcase. I was expecting something a little better for $400 on a Wednesday.
Stayed 4 nights in Oct 2022
Response from wj on 1 Nov 2022
Good day, We are deeply disappointed to read your comments. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. RegardsWJ Team

8/10 Good

Kevin Andrew, Dayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, they had to move us to their sister hotel, The Edison, because the City of New York took over the hotel. The staff made the shift as painless as possible - but we would have preferred to stay at the WJ.
Stayed 4 nights in Oct 2022
Response from wj on 1 Nov 2022
Good day, We are deeply disappointed to read your comments. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. RegardsWJ Team

2/10 Terrible

Frank

Travelled with group
The Triumph Hotel chain contracted with the city of NY to let them use the WJ Hotel and didn’t inform any guests until we attempted to check-in. They claimed the city “took over” the hotel in a sad attempt to deflect blame. They tried moving me to a hotel up on 77th St when I chose the WJ for its location. Apologies and $10 for cab fare do NOT make up for a lack of communication and horrible inconveniences for the remainder of my visit to the city. Being in a sudden position of having no option I had to agree to a hotel on 44th but three avenues over in the middle of Times Square and the tourist crowds. Any hotel with a genuine concern about service would have owned their decision, contacted reservation holders prior to check-in, and offered the opportunity to cancel, enabling those who chose to find other accommodations. The front desk staff was forced to deal with a lot of disgruntled and angry guests while the people who made this decision sat back and had an obvious lack of empathy while perpetrating this fraud. I suggest avoiding any Triumph Hotel going forward since guest services are placed well below corporate profit.
Stayed 1 night in Oct 2022
Response from wj on 1 Nov 2022
Good day, We are deeply disappointed to read your comments. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. RegardsWJ Team

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is everything!
Nice neighborhood and small clean rooms. Close to theaters, Times Square, subways and restaurants. We would stay here again. Thanks
Stayed 4 nights in Oct 2022
Response from Management on 22 Oct 2022
Dear Luis,Thank you for choosing the Washington Jefferson Hotel. I appreciate the amazing review. Thank you for mentioning the location. I hope we have the opportunity to welcome you back.ManagementWJ Hotel

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfy bed, parking was convenient and the location of the hotel was perfect
Stayed 2 nights in Oct 2022
Response from wj on 18 Oct 2022
Dear Kathryn,Thank you for choosing the Washington Jefferson Hotel. I truly appreciate your review. Thank you for mentioning the great location. I hope we have the opportunity to welcome you back.ManagementWJ Hotel

8/10 Good

Karolina

Stayed 10 nights in Oct 2022
Response from wj on 18 Oct 2022
Thank you for choosing the Washington Jefferson ManagementWJ Hotel

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to broadway, times square and central park. It was surrounded by a ton of places to get different foods as well. Our room was a little small, but we were barely there and it didn't bother us. We had a hair dryer, but the room did not come with a microwave or refrigerator. The front staff was incredibly nice ESPECIALLY the woman who checks us in originally. We would stay here again in the future.
Stayed 2 nights in Oct 2022
Response from wj on 17 Oct 2022
Dear Rachel,We truly appreciate all the wonderful comments about the hotel and our staff. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. Thank you again, and we look forward to providing you with the same level of hospitality during your next stay.Best regards,

2/10 Terrible

Laurie

Stayed 2 nights in Oct 2022
Response from wj on 17 Oct 2022
Dear Laurie,Thank you for staying at WJ Hotel.RegardsWJ Team

10/10 Excellent

Maryam

Stayed 1 night in Oct 2022

2/10 Terrible

Charles

Business traveller
Disliked: Property conditions & facilities
The room was old, outdated, looked and felt grimy.
Stayed 1 night in Oct 2022
Response from wj on 13 Oct 2022
Good day,We are deeply disappointed to see your review regarding your stay with us. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We hope you will return in the future and allow us the opportunity to restore your confidence in us.Best regards,WJ Team

8/10 Good

Miguel, St Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Aug 2022
Response from wj on 13 Oct 2022
Thank you for taking the time out of your day to leave this review of our property. Hope we have the opportunity to welcome you back soon. Best regards,WJ Team

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Tri Minh

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Oct 2022
Response from wj on 12 Oct 2022
Good Day,Thank you for staying at WJ Hotel.RegardsWJ Team

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from wj on 11 Oct 2022
Good day,Thank you for your feedback.RegardsWJ Team

4/10 Poor

Lynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from wj on 11 Oct 2022
Good day,Thank you for your feedback.RegardsWJ Team

2/10 Terrible

Dianne

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible..don’t stay there.
Thank goodness my stay was short. It’s old horrible yucky hotel with old furniture that they found in a garage sale. No safe to keep valuables and location is not the best. Tiny bathroom and the tiniest sink you ever saw. Carpet was dirty and wet in some parts. Elevator had a hard wood door to enter and exit any you know it’s bad when they lock the front doors of the hotel at midnight
Stayed 1 night in Oct 2022
Response from wj on 10 Oct 2022
Dear Dianne,Thank you for taking the time to review your stay. We are deeply disappointed to read your comments regarding your stay with us. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. We value every guest's feedback and response as it will help us continue to fulfill our commitments. We hope you will return in the future and allow us the opportunity to restore your confidence in usRegardsWJ Team

10/10 Excellent

Zhanna

Travelled with family
Liked: Cleanliness, staff & service
Location is great, close to everything. Staff is very friendly. Room is small, but served the purpose of our stay. We stayed at room 211 and it was very quiet during the night.
Stayed 2 nights in Oct 2022
Response from wj on 9 Oct 2022
Good day,Thank you for your amazing review, hope we have the opportunity to welcome you back soon.RegardsWJ Team

6/10 Okay

Michael

Stayed 2 nights in Oct 2022
Response from wj on 10 Oct 2022
Dear Michael,Thank you for staying at WJ Hotel.RegardsWJ Team

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was smaller than I expected, but the staff was amazing and room was in the perfect location. Would definitely room here again
Stayed 4 nights in Oct 2022
Response from Management on 8 Oct 2022
Dear CynthiaThank you for choosing the Washington Jefferson Hotel. I appreciate the amazing review. Thank you for mentioning the location and the Hotel staff. I hope we have the opportunity to welcome you back.ManagementWJ Hotel

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to Broadway.
Stayed 5 nights in Sep 2022
Response from Management on 8 Oct 2022
Dear Pamela,Thank you for choosing the Washington Jefferson Hotel. I appreciate the amazing review. Thank you for mentioning the location . I hope we have the opportunity to welcome you back.ManagementWJ Hotel

10/10 Excellent

Linda, Vancouver

Stayed 2 nights in Oct 2022

10/10 Excellent

Robin

Stayed 1 night in Oct 2022

10/10 Excellent

Austin

Stayed 3 nights in Sep 2022

10/10 Excellent

April, North Augusta

Stayed 1 night in Oct 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Great hotel. Would love to stay again when I’m back in NYC next fall.
Stayed 1 night in Sep 2022
Response from wj on 1 Oct 2022
Dear Jason,Thank you for your comments; we strive for each and every one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. You are always invited to stay at the WJ Hotel whenever you are in New York. Sincerely yours,ManagementWJ Hotel

8/10 Good

Rad

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from wj on 1 Oct 2022
Dear Rad,Thank you for staying at WJ Hotel.RegardsWJ Team

6/10 Okay

Sharmila

Stayed 2 nights in Sep 2022

6/10 Okay

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was updated and very nice on the inside. Our room, however, was very, very basic Like straight out of an Ikea catalog even though it was updated. The bed was very hard and felt as though we were sleeping on the floor. The bathroom did not have a border to enclose the base of the shower, so water ran over the entire floor when we took a shower. Our entire room was also not level and on a slant so it made for a bit of dizziness. The service was excellent which was a relief! When staying in this area again, I will be sure to stay on the highest level possible in the hotel. Otherwise, you cannot avoid the noise all day and night. And it was very noisy! Overall, the hotel was nice but way over-priced for the room accommodation.
Stayed 1 night in Sep 2022
Response from Management on 28 Sept 2022
Dear Diane,Thank you for your comments and expressing your concerns regarding your recent visit.Thank you for mentioning the great location and friendly staff There is no one better to judge our performance than you, our guest. We are incredibly disappointed we failed your expectations. We have made great efforts to create an environment of comfort and sophistication for our guests.

10/10 Excellent

Gabrielle

Liked: Cleanliness, amenities
Stayed 1 night in Sep 2022

2/10 Terrible

Andrew M

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t even stay at Washington Jefferson even if you are desperate. It’s dark danky and cramped. The photographs are misleading
Stayed 2 nights in Sep 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from wj on 23 Sept 2022
Good Day,Thank you for staying at WJ Hotel

10/10 Excellent

Maurice

Stayed 1 night in Sep 2022
Response from Lesly Alvarado on 24 Sept 2022
Dear MauriceThank you for choosing the Washington Jefferson Hotel. I truly appreciate your review. ManagementWJ Hotel

8/10 Good

Mary Jo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Property is dated but very clean. Staff and location were excellent.
Stayed 5 nights in Sep 2022
Response from wj on 22 Sept 2022
Dear Mary JoThank you for choosing the Washington Jefferson Hotel. I appreciate the amazing review. Thank you for mentioning the location and the Hotel staff. I hope we have the opportunity to welcome you back.ManagementWJ Hotel

8/10 Good

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel location were excellent. The room was clean but dated, carpeting should be replaced.
Stayed 5 nights in Sep 2022
Response from wj on 22 Sept 2022
Dear JamesThank you for choosing the Washington Jefferson Hotel. I appreciate the amazing review. Thank you for mentioning the location and the Hotel staff. I hope we have the opportunity to welcome you back.ManagementWJ Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness
Location
Location was perfect. Overall clean- it’s old and the room was tiny but worked for what I needed it for. Bed was hard, but AC was cold, and Service was generally good (they let me check in early) - although on the last day they told me a taxi to the airport was going to cost $85 (they called someone for this info which I’m assuming was a friend that drove cars) but when I looked it up it said there was a flat fare to and from Manhattan for $52. When I asked they said no no that’s only from the airport TO manhattan - but that wasn’t the truth. I walked out and got my own taxi.
Stayed 4 nights in Sep 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Lesly Alvarado on 23 Sept 2022
Dear James,Thank you for choosing the Washington Jefferson Hotel. I truly appreciate your review. I hope we have the opportunity to welcome you back.ManagementWJ Hotel

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Brian, Daytona Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee is available in the morning. Several bagel shops nearby for breakfast. Great place to stay for a weekend.
Stayed 2 nights in Sep 2022
Response from wj on 21 Sept 2022
Dear Brian,Thank you for the feedback , hope we can welcome back in near future.RegardsWJ Team

6/10 Okay

Claudia

Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would visit again.
Fantastic location. Great clean hotel. Room decent size and very modern. Water bottle refill station in the lobby was a huge plus. The only thing to note that we missed was there was no mini-fridge in the hotel room (where to put our leftovers?!?!) and there was NO IRON in your room. We could have called down to ask what our options were but we made do without one.
Stayed 3 nights in Sep 2022
Response from wj on 20 Sept 2022
Dear Valued Guest,We appreciate and thank you for your wonderful comments. As always, our goal is to provide each of our guests with accommodations and services that exceed their expectations.Sincerely yours,ManagementWJ Hotel

4/10 Poor

Morteza Ramezanali

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

johan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We’ll located. Lot’s to do/eat around. Small, simple, outdated and non luxurious. Lobby constantly smelled like cigarettes. Room had a small hint of cigarette smell. For a non smoker like myself, I was not comfortable. Blinds let all the light in. Staff was accommodating with my late check out.
Stayed 2 nights in Sep 2022
Response from Lesly Alvarado on 17 Sept 2022
Dear Johan,Thank you for choosing the Washington Jefferson Hotel. I truly appreciate your review. Thank you for mentioning the great location .We apologies regarding the smell of cigarettes from the street.ManagementWJ Hotel