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Reviews of The Pierre, A Taj Hotel, New York

5 out of 5
The Pierre, A Taj Hotel, New York
2 E 61st St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 757 out of 1000 reviews" "
Rating 8 - Good. 126 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel!.. so pleased with the friendliness, attentiveness, and support from the staff… feels like a bit of a throwback to a classic era from the minute you walk in the door!
Stayed 3 nights in Apr 2024

10/10 Excellent

Eden

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay for my family!
Stayed 5 nights in Apr 2024

8/10 Good

Narendra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is excellent. Check-in staff was great and gracious enough to give us an upgrade. Gym is open 24x7 with water and towels alway available. On the flip side, Elevators look old and it’s difficult to read the floor numbers. There was only 1 USB connection in the whole room ! Bathroom doesn’t have a phone - I had an incident where I got locked in the bathroom and the door would not open - An unsettling experience!
Stayed 3 nights in Mar 2024

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a special place! Can’t wait to go back soon!
Stayed 5 nights in Mar 2024

10/10 Excellent

MAUREN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to watch the St. Patrick’s Day parade. The staff were amazing, friendly, and great recommendations. Looking forward to staying again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in New York
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great location.Beautiful hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Amy

Stayed 2 nights in Feb 2024

10/10 Excellent

Karen, Glenview

Travelled with partner
Liked: Amenities
The hotel was elegant yet comfortable. It was immaculate and the service was wonderful. I can’t say enough good things about the Pierre. I will definitely stay there again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Kasheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Malak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Feb 2024

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness
Disliked: Staff & service
A faded gem no longer 5-star.
Stayed here in business. Great location in Midtown next to Central Park. This was obviously a gem of a hotel in its heyday but not anymore, threadbare corridor carpets and fading paintwork give the place a rundown feel. The staff are amazing, courteous and responsive, well most of them. The food is average my shrimp tasted of chlorine, the room service waiter who returned to collect my tray just barged into my room without ringing the bell!! There were no bath towels in the room. I offered my feedback to the front desk which the courteously accepted but didn’t respond to. I travel a lot on business and pleasure, I get to stay in a lot of very nice hotels, The Pierre is not 5-star, I’d give it 3.5 at best, absolutely trading on past glory and desperately in need of refurbishment.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Thanks for the 10-out-of-10 rating!

8/10 Good

Jana, New York

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We live in NYC and had NYE plans around the corner from The Pierre and they are pet “small dog” friendly. We pulled up to unload on the 61st Street entrance just before 3pm and there was only one porter at the time assisting a large party who were departing. My impression was they were short staffed and did not appreciate having to wait 10’ to be assisted. Needless to say I was surprised. My wife checked in and waited for me to return from parking before heading up to the room. Crystal, escorted us up to our room which which was already outfitted with dog beds and dog bowls. Nice touch…This king sized deluxe room was on the 12th floor and had scaffolding outside the windows. As I mentioned earlier, we live in NYC and looking at scaffolding is not what we paid $1300 per night to look at. Anyway, we asked Crystal what floor the scaffolding ended at (14) and we wanted to be above it. She left and returned with keys to a room above the scaffolding on the 16th floor. No scaffolding, nice enough room, very clean. No dog amenities in this room which was fine as we brought beds and bowls of our own. Our NYE seating was 9:30pm so we got some food from Serafina down the block as room service food prices were unreasonably high and took naps. Bedding, mattress specifically, was outstanding. Everyone is different but for us this mattress was notable. We wanted to stay someplace as my birthday in on the first and walkable to the restaurant. Staying at The Pierre was nice to do once.
Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for choosing The Pierre to celebrate New Year's Eve. This year's celebration saw a record number of visitors, and we were also surprised as to how busy we were. I am sorry this impacted your short visit with us. I hope you will give us a second chance. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you for giving us a 10 out of 10 rating, and for sharing this beautiful picture of the Rotonda.

10/10 Excellent

raed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Bathrooms are very very small.
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you for give us a five-star rating!

10/10 Excellent

Juliett

Stayed 4 nights in Dec 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you for the five-star rating!

10/10 Excellent

Georgine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of all the shopping and easy access to all the main attractions.
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you for this great rating!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you for the 10 out of 10 rating!

10/10 Excellent

Juliett

Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you for the five-star rating!

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind and always willing to help.
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you for the five-star rating!

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience
Response from General Manager on 15 Jan 2024
Thank you for the five-star rating!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for choosing The Pierre. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Amy

Liked: Cleanliness
Disliked: Property conditions & facilities

6/10 Okay

Paula

Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for choosing The Pierre. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager

10/10 Excellent

Steven, Scotch Plains

Stayed 2 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you for the five-star rating!

10/10 Excellent

Caroline, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating. Upgraded the room and helped with parking.
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for this thoughtful review of The Pierre. It is great to see that we were able to exceed your expectations. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for choosing The Pierre. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pierre is always amazing. Like coming home.
Stayed 4 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for having made The Pierre your home during the holidays. I am glad to see we were able to exceed your expectations. Looking forward to welcoming you back.RegardsFrancois LuiggiGeneral Manager

10/10 Excellent

Susan

Stayed 3 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you for the five-star rating!

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The mattress terrible and had issues with heater and controlling the tempeture. The lobby old
Stayed 3 nights in Nov 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for choosing The Pierre. We have custom made extra soft pillow-top mattresses. We have harder mattresses available upon request. I will make sure we make a note for your next visit. Looking forward to welcoming you back.RegardsFrancois LuiggiGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you for the 10-out-of-10 rating!

10/10 Excellent

Liane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; spacious, traditional rooms; very welcoming staff throughout the hotel.
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for having made The Pierre your home during the holidays. I am glad to see we were able to exceed your expectations. Looking forward to welcoming you back.RegardsFrancois LuiggiGeneral Manager

6/10 Okay

Sara, Chicago

Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you for choosing The Pierre. Hope to welcoming you back soon.

10/10 Excellent

Joyce

Stayed 3 nights in Nov 2023
Response from General Manager on 15 Jan 2024
Thank you for the five-star rating!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and nice location. Top notch.
Stayed 2 nights in Nov 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for this thoughtful review of The Pierre. It is great to see that we were able to exceed your expectations. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager

10/10 Excellent

TRACY

Stayed 4 nights in Nov 2023
Response from General Manager on 15 Jan 2024
Thank you for the five-star rating!

10/10 Excellent

Kim, Clemson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest staff and superb, classic hotel!
Stayed 4 nights in Nov 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for this thoughtful review of The Pierre. It is great to see that we were able to exceed your expectations. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager

6/10 Okay

anthony

Stayed 3 nights in Nov 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for choosing The Pierre. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager

10/10 Excellent

Hunter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One for/of the movies
It was a curated experience comparable to only what you see in the movies / in your thoughts when you think “Luxury” “Opulent”
Stayed 2 nights in Nov 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Francois LuiggiGeneral Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property that ticks every box!
Stayed 1 night in Nov 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Francois LuiggiGeneral Manager

6/10 Okay

anna marie

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The property is in a terrific location. The service is lacking. From the time I walked in no one looked up from their phones to say good evening. Not once when I walked in did anyone (4 ppl minimum at the front desk and concierge) ever looked up and acknowledged my presence or asked to assist with luggage etc. Product is clean but definitely old and tired.
Stayed 4 nights in Oct 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We wish you had a better experience, although it is feedback like this that we learn from and use to improve so we can serve guests like you better. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. We will make sure to discuss your valuable feedback with the appropriate departments and make the necessary changes.We hope you decide to return and if you do we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With very kind regards,Francois LuiggiGeneral Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Hotel !
Hotel occupies only part of this building with private apartments on most levels. Dated in layout and amenities ie. no USB sockets for charging, poor access to fitted wardrobe, no draw space. Biggest issue was temperature of room and noise. Heating was far too high with noisy fan over radiator. Only way to lower temperature was then to turn on air conditioning which was then even noisier! Good location for Central Park & Museums, very pricy for what it offers
Stayed 4 nights in Oct 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for this thoughtful review of The Pierre. It is great to see that we were able to exceed your expectations. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpets need to be renewed. Sometimes corridors smell like food.
Stayed 4 nights in Oct 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Francois LuiggiGeneral Manager

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible
Stayed 1 night in Oct 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for this thoughtful review of The Pierre. It is great to see that we were able to exceed your expectations. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on 15 Jan 2024
Thanks for this top rating!

4/10 Poor

dustin

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our stay was fine, but for an expensive five star hotel it was extremely disappointing. The welcome was more as one would find at a Red Roof Inn than a five star hotel on Central Park. There was no one in the lobby upon our arrival and when someone came out, they told us we would need to wait for a manager's approval because we arrived after 9pm. Additionally, our room wasn't ready so we has to wait about 15 minutes. When we headed to our room, about five bellmen and hotel operators fought with us and took our bags against our will. The room was very small and you couldn't sit properly on the toilet because the vanity is in the way. The bed is terribly soft, making for terrible sleep, and the temperature of the room would oscillate between too hot and too cold. When we left, the hotel tried to add charges to our bill and only relented when we objected. Also, upon leaving, we found out there was car service and other amenities that were not explained to us.
Stayed 3 nights in Oct 2023
Response from General Manager on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We wish you had a better experience, although it is feedback like this that we learn from and use to improve so we can serve guests like you better. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. We will make sure to discuss your valuable feedback with the appropriate departments and make the necessary changes.We hope you decide to return and if you do we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. RegardsFrancois LuiggiGeneral Manager