Lobby sitting area

Reviews of The Lodge Red Hook

3 out of 5
The Lodge Red Hook
17 Seabring Street, Brooklyn, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 376 reviews" "
Rating 8 - Good. 90 out of 376 reviews" "
Rating 6 - Okay. 35 out of 376 reviews" "
Rating 4 - Poor. 9 out of 376 reviews" "
Rating 2 - Terrible. 26 out of 376 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Giovanni, Freehold

Travelled with family
Disliked: Staff & service
I am not sure how it got 8.7 rating. I booked 4 rooms and we all got put in the basement with a small windows at street level. I have never stayed at a hotel where the window are this small you cannot fit in the event of a fire and is at street level. Breakfast was very good with many options and the personnel attentive. Front desk non existence. The rooms were comfortable but at least in my case a little rundown and the bathroom had stain that had not been cleaned
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Thank you for taking the time to write about your recent stay. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. There are some rooms in our C level that represents the value or price of the bookings, We hope to see you soon in Brooklyn.

6/10 Okay

Karen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 26 Mar 2024
Thank you Karen, We appreciate your feedback regarding your experience with our hotel. We hope we get the chance to see you again.

10/10 Excellent

George

Liked: Property conditions & facilities
Thank you
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Thank you George! We really appreciate the kind words regarding your experience with us and we hope to see you again at The Lodge Red Hook.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great little hotel. The rooms are clean and comfortable. The staff is kind. The linens could use some TLC - towels with mascara on them. That being said, I’d stay there again. Love Red Hook!
Stayed 2 nights in Mar 2024
Response from Roy on 19 Mar 2024
Hello Andrea. We are happy to hear you enjoyed your stay here at the Lodge Red Hook. Please come back again.

6/10 Okay

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Roy on 19 Mar 2024
Hello Joel. Thanks for the feedback. Please visit us again next time.

6/10 Okay

John

Travelled with family
Disliked: Staff & service, amenities
No restaurant dining in hotel, limited space to sit outside your small room, entrance/lobby limited and VERY noisy. Complimentary breakfast area very hot / humid. Only plus VERY close proximity to port for cruise departure
Stayed 1 night in Mar 2024
Response from Roy on 16 Mar 2024
Hello John We're so sorry you felt our accommodations were not up to your standards. We hope to change your mind on your next trip here. Thanks again for your honesty.

10/10 Excellent

Dmitry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and service
Stayed 1 night in Mar 2024
Response from Roy on 15 Mar 2024
Hello Dmitry. We are glad you had a great stay here at the Lodge Red Hook. Hope we will see you soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The staff were amazing. Easy check in. The rooms and property were very clean. Beds were comfortable. And breakfast was included. Not great breakfast, but something for everyone. No complaints,
Stayed 1 night in Mar 2024
Response from Roy on 15 Mar 2024
Hello Heather. Thank you for the prefect review. We are pleased you had a great stay here at The Lodge Red Hook. Please visit us again soon.

10/10 Excellent

ALBERT

Liked: Amenities
Nice and handy to cruise pier.
Stayed 1 night in Jan 2024
Response from Ghia on 11 Mar 2024
Hello Albert, thank you so much for your positive review. We love to see our cruise go-ers and we hope to see you again!

6/10 Okay

rebecca

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Lobby and hall reaked of pot. Our room key both days didn’t work Our room was clean and no problem there. Like the ease of parking
Stayed 2 nights in Mar 2024
Response from Ghia on 11 Mar 2024
Hello Rebecca, thank you for your feedback. While we have a strict no-smoking policy, the guests are allowed to smoke outside at least 20ft away from the property. We do however appreciate your concerns and will address this immediately.

10/10 Excellent

Matthrw

Stayed 1 night in Mar 2024
Response from Guest Services Manager on 27 Mar 2024
Thank you Matthrw! We really appreciate your excellent review regarding your experience with us and we hope to see you again in Red Hook, Brooklyn.

10/10 Excellent

Asuka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was amazing!
Stayed 1 night in Feb 2024
Response from Ghia on 3 Mar 2024
Hello Asuka,Thank you for your positive review and we hope to see you again at the Lodge Red hook!

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ghia on 4 Mar 2024
Hello Annie, thank you for your review. We appreciate you choosing to stay with us and we hope to see you again.

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool
Stayed 1 night in Feb 2024
Response from Ghia on 3 Mar 2024
Hello Alisha, and thank you for your positive review. We hope to see you again!

2/10 Terrible

Sheldon

Reservation was cancelled without notice. Extremely frustrating set of events that was solely the result of Expedia’s poor performance
Stayed 2 nights in Feb 2024
Response from Ghia on 3 Mar 2024
We're sorry for what you experienced.

10/10 Excellent

Liang

Travelled with family
Liked: Cleanliness, amenities
Very clean. And the breakfast tasted very good.
Stayed 1 night in Feb 2024
Response from Ghia on 26 Feb 2024
Thank you Liang, for your positive review! We're happy you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Jeymmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and so close to the cruise terminal.
Stayed 1 night in Feb 2024
Response from Ghia on 26 Feb 2024
Hello Jaymmy, thank you for your positive review, and we hope you can come back to see us again at The Lodge Red Hook.

10/10 Excellent

Douglas

Stayed 1 night in Feb 2024
Response from Roy on 20 Mar 2024
Hello Douglas. Thank you for your prefect review. We are pleased that you had a great time here at The Lodge Red Hook. Please come again.

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were cozy. Breakfast was ok.
Stayed 4 nights in Feb 2024
Response from Ghia on 26 Feb 2024
Thank you for your positive review, Jennifer! We're so glad you enjoyed the coziness of the bed. Breakfast is something we are happy to offer our guests, however the neighborhood is full of other options. We hope you can come back to explore a little more of Red Hook!

10/10 Excellent

Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ghia P on 20 Feb 2024
Thank you Denver, for the positive review!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ghia P on 20 Feb 2024
Hello Jonathan, thank you so much for your positive review and we hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was such an amazing surprise. We were leaving on a cruise the following day from the Port of Brooklyn and this hotel was perfect for us. Reasonably priced. Amazing staff. Continental breakfast was equally impressive. The bonus was it being walking distance from one of my favorite breweries. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Ghia on 14 Feb 2024
Hello David, thank you for your positive review! The team will be so happy to know they've made an impact during your stay and we hope to see you again soon at The Lodge Red Hook!

2/10 Terrible

Izabella

Travelled with group
Disliked: Property conditions & facilities
I saw great reviews for this spot and wanted to stay here even though it was out of the way from Manhattan for NYFW. The trains are 20 minutes away and the room was dirty. The sheets under where it touches our body had blood stains. I have photos of it and the front desk did not try to help or compensate. When they finally cleaned the room again they left their dirty rag in the bathroom. I’ve never experienced such a disappointing stay.
Stayed 8 nights in Feb 2024
Response from Ghia on 14 Feb 2024
We're sorry to hear about your experience with us and we'll make sure to address your concerns immediately.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ghia on 13 Feb 2024
Hello Sonia, thank you for your positive review and for choosing to stay with us at The Lodge Red Hook!

10/10 Excellent

Wilbert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ghia on 13 Feb 2024
Hello Wilbert, thank you for your positive review and for staying with us at The Lodge Red Hook!

10/10 Excellent

greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good affordable option for stays in Brooklyn, New York City.
Stayed 1 night in Feb 2024
Response from Ghia on 13 Feb 2024
Hello Greg, thank you for your continuous patronage at The Lodge Red Hook. You're always a pleasure to host and we look forward to your next stay!

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Feb 2024
Response from Ghia on 9 Feb 2024
Hello Victoria,Thank you for your positive review and we hope you can come back to see us at The Lodge Red Hook!

8/10 Good

jesenia

Stayed 1 night in Feb 2024
Response from Ghia on 13 Feb 2024
Hello Jesenia, thank you for your positive review and we hope to see you again at The Lodge Red Hook!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Roy on 6 Feb 2024
Hello Edward. Thanks for the awesome feedback. We are glad you had a great stay here at the Lodge Red Hook. Please stay with us again next time.

10/10 Excellent

Delta

Liked: Cleanliness, staff & service, property conditions & facilities
Location is super close to the cruise port
Stayed 1 night in Feb 2024
Response from Ghia on 4 Feb 2024
Hello Delta,Thank you for your positive review and we hope to see you again on your next trip to NYC!

6/10 Okay

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Not bad …… but will not stay again
Stayed 1 night in Feb 2024
Response from Ghia on 4 Feb 2024
Hello Sharon,Thank you for your review. Can you give us more details as to why you would not stay with us in the future? What can we do better for our future guests?We truly appreciate you choosing to stay with us but we hope you can come back to try us again. Do let us know if you change your mind, we'd love to change your mind.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ghia on 5 Feb 2024
Hello Paul,Thank you so much for your positive review and we hope to see you again at The Lodge Red Hook!

8/10 Good

Heather

Stayed 1 night in Feb 2024
Response from Roy on 20 Mar 2024
Hello Heather. Thanks for the awesome feedback. We are glad you had a great time staying here at the Lodge Red Hook. Please visit us again.

10/10 Excellent

Heather

Liked: Staff & service, property conditions & facilities
We stayed one night so we could board a cruise the next day. Rooms were small but clean. The staff was friendly and helpful. Breakfast was more than expeced and the dining room attendant was lovely.
Stayed 1 night in Jan 2024
Response from Roy on 31 Jan 2024
Hello Heather. Thanks for staying with us and giving us a prefect feedback. We are glad you had a great time here at the Lodge Red Hook. Please stay with us again next time.

10/10 Excellent

Allysa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 3 nights in Dec 2023
Response from Ghia on 31 Jan 2024
Hello Allysa,Thank you so much for your positive review and we hope to see you again soon at The Lodge Red Hook.

2/10 Terrible

joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Ghia on 3 Feb 2024
Hello Joseph,Sorry you found your accommodation subpar, due to not having a microwave in-house. However, just a reminder, we do not have it listed as one of our amenities, therefore we do not offer it on site, and all hotels have their own policies regarding this. Also, despite the cancellation policy, as courtesy, we provided you a partial refund as requested for your early departure.

8/10 Good

tony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roy on 27 Jan 2024
Hello Tony. Thanks for the positive feedback. We're so happy you enjoyed your accommodations and we hope to see you again at The Lodge Red Hook.

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a nice quiet place to spend the night before our cruise the next day. We could not have asked for a better pla e to stay. Very quiet, very comfortably and very easy to get to the Brooklyn Poet from.
Stayed 1 night in Jan 2024
Response from Roy on 27 Jan 2024
Hello Chris. We are glad you had a quiet and comfortably stay here at the Lodge Red Hook. Please visit us soon again.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My husband and I, arrived January 19, 2024 for check in. It was approximately a little after 7pm. When we arrived, parking was very easy which was a big plus, we proceeded into the property, check in was easy and fast. We went to our room #118, the room was a king size room, do a 360 turn and you touch everything including the bathroom. The room was beyond small. The room appeared to be clean, but right away I could tell it was not, because my allergies quickly started to bother me. The bathroom towels were very old and worn out. So we went to purchase our own to use. Me and my husband went out for the night around 12am. We then returned around 4am, took a shower again and went to sleep. I woke up approximately 11am and I observed my right eye swollen. I knew the room for sure was dirty, or the sheets were washed in cheap detergent. Before I can take any allergy medication,I have to eat food, or I will become nauseous. The hotel after 930am, you do not have any access to a microwave. Front desk Erica had to help me get some type of access to a microwave, so I could eat something before taken my medicine and I had to beg for that help, but I am thankful she helped me. My right eye was slightly swollen for the whole stay, only if I stayed in the room. As soon as I left the property, January 21, 2024 my eye went completely back to normal. Mopping, dusting and or even wiping down should be mandatory, so I thought. I am highly upset.
Stayed 2 nights in Jan 2024
Response from Ghia on 22 Jan 2024
Hello Takeya,We would like to sincerely apologize for your experience. These are not the standards we hold for our team and service. Did you speak to anyone at the desk about the room? So we may have resolved any of your discomforts (new towels, moved rooms).We will certainly take this feedback and share it with management.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roy on 19 Jan 2024
Hello Glen. Glad you had a wonderful stay here at the Lodge Red Hook. Please see us soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After reading some of the reviews, I will admit I was concerned. But wow. I was pleasantly surprised. This is a clean, quiet and comfortable hotel. The staff was very helpful and the rooms were exactly as promised. We had a great nights sleep before walking the few blocks to the cruise terminal to start our vacation. Zero complaints. Also wanted to add, we walked up the street to Wraptor for a cocktail and what a great place as well. You can see the people are trying to revitalize the area. We will definitely be back anytime we cruise out of Brooklyn.
Stayed 1 night in Jan 2024
Response from Ghia P on 18 Jan 2024
Hello Jennifer,Thank you so much for your honest review. I'm so happy you felt comfortable with us and the team, with our services. They will appreciate your kind words! We hope to see you again at The Lodge Red Hook!

10/10 Excellent

Natasha

Stayed 7 nights in Jan 2024
Response from Ghia P on 16 Jan 2024
Thank you for your positive feedback, Natasha! We appreciate you staying with us.

6/10 Okay

Jalisa

Liked: Cleanliness, property conditions & facilities
I was given room C14. Unfortunately it is right opposite the elevator and the storage room. Whenever the staff would collect the carts and cleaning supplies they would talk to each other loudly. I personally didn’t care because it only happened during the day. It was really quiet at night. I’m mentioning it because I think some people might be bothered by that, so if you get C14 keep it in mind. The breakfast was okay. It’s from 6:30 - 9:30. I went at around 6:40 am and it was not too crowded. Definitely got more people around 8 am. The breakfast area is on level C so it was another noisy area. I got lunch at the Wraptor Bar and Grill. It’s very close to the property. The prices are okay and the food was good. There are other dining options within a 5-10 minute walk. The biggest reason I liked this place is the proximity to the cruise port. Took me about 14 minutes walk to get to the cruise port. If I sail out of Brooklyn Cruise Port again I would definitely come back to this place.
Stayed 1 night in Jan 2024
Response from Ghia P on 16 Jan 2024
Hello Jalisa,We're so sorry you felt your accommodations were not up to your standards. We hope to change your mind on your next trip here.Thanks again for your honesty.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Roy on 16 Jan 2024
Hello Valerie. Thanks for the 5 out of 5 feedback. We hope to you see again.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cruising out of the Brooklyn cruise port which was a short walk from both the subway and the port. Staff was courteous and helpful on dining and enjoyed the continental breakfast. Nice as always to have coffee and water provided!
Stayed 1 night in Dec 2023
Response from Roy on 16 Jan 2024
Hello Susan. We are glad you had a great time staying here before your cruise. Please visit us again soon.

10/10 Excellent

Elizabeth

Stayed 2 nights in Jan 2024
Response from Roy on 15 Jan 2024
Hello Elizabeth. Thank you for the perfect review. Please visit us soon again.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roy on 12 Jan 2024
Hello Virginia Thanks for the great feedback. We are glad you had a great time here at the Lodge Red Hook.

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Ghia P on 30 Jan 2024
Hello Sheldon,Thank you for your positive review and we look forward to seeing you again.

8/10 Good

Remy

Stayed 7 nights in Dec 2023
Response from Roy on 10 Jan 2024
Hello RemyWe are glad you enjoyed your stay here.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roy on 10 Jan 2024
Hello SeanWe are glad you enjoyed your stay here at the Lodge Red Hook.