Suite (Empire)

Reviews of The Carlyle, A Rosewood Hotel

5 out of 5
The Carlyle, A Rosewood Hotel
35 E 76th St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 500 out of 666 reviews" "
Rating 8 - Good. 101 out of 666 reviews" "
Rating 6 - Okay. 31 out of 666 reviews" "
Rating 4 - Poor. 12 out of 666 reviews" "
Rating 2 - Terrible. 22 out of 666 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, clean and staff is always so friendly. Great place for dogs as well.
Stayed 1 night in Mar 2024

10/10 Excellent

Nathalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, came with my daughter for a weekend getaway and we were treated like gold. Staff was amazing and service was On point. Will definitely come back.
Stayed 3 nights in Mar 2024

10/10 Excellent

ANNE

Stayed 1 night in Feb 2024

10/10 Excellent

Edward

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magical hotel.
Stayed 3 nights in Feb 2024
Response from The Carlyle, A Rosewood Hotel on 26 Feb 2024
Dear Edward,Thank you for your kind words! We're delighted to hear that you found The Carlyle to be a magical hotel. We appreciate your feedback and hope to welcome you back for more enchanting experiences.Sincerely, The Carlyle Family

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Feb 2024
Response from The Carlyle, A Rosewood Hotel on 17 Feb 2024
Dear Mona,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Carlyle Family

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay thanks to your excellent staff!
Stayed 2 nights in Feb 2024
Response from The Carlyle, A Rosewood Hotel on 17 Feb 2024
Dear William, Thank you for your kind words! We're thrilled to hear that you had a wonderful stay, and we truly appreciate your recognition of our excellent staff. They take great pride in providing exceptional service. We look forward to welcoming you back for another delightful experience.Sincerely, The Carlyle Family

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Carlyle, A Rosewood Hotel on 17 Feb 2024
Dear Lisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Carlyle Family

10/10 Excellent

darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Luxury Manhattans best 5 star hotel !
As always just impeccable ! My home away from home for over 20 years. 5 star hotel with 100 points of Excellence.
Stayed 1 night in Dec 2023
Response from The Carlyle, A Rosewood Hotel on 17 Feb 2024
Dear Darius, We are truly honored to have been your home away from home for over 20 years. Your kind words and continued loyalty mean the world to us. Thank you for considering us a 5-star hotel with 100 points of excellence. We look forward to many more years of providing you with impeccable service.Sincerely, The Carlyle Family

10/10 Excellent

Justin

Stayed 1 night in Dec 2023
Response from The Carlyle, A Rosewood Hotel on 17 Feb 2024
Dear Justin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Carlyle Family

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite place to stay
The staff was very accommodating. This has been one of our favorite places to stay. Bemelman’s Bar is a must.
Stayed 3 nights in Dec 2023
Response from The Carlyle, A Rosewood Hotel on 17 Feb 2024
Dear Jimmy, Thank you for your kind words and positive feedback. We are thrilled to hear that our staff was accommodating, and we greatly appreciate your continued patronage. It's delightful to know that The Carlyle remains one of your favorite places to stay.We couldn't agree more about Bemelmans Bar – it's indeed a must-visit! We look forward to welcoming you back for another memorable experience at The Carlyle.Sincerely, The Carlyle Family

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Carlyle, A Rosewood Hotel on 17 Feb 2024
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sincerely,The Carlyle Family

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great hotel , service seemed a bit disjointed and staff where efficient but did not let you feel special . Rooms are small for the price point
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Carlyle, A Rosewood Hotel on 8 Dec 2023
Dear Heather,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Carlyle Family

4/10 Poor

Francisco E

Disliked: Cleanliness, staff & service, property conditions & facilities
nothing.
Stayed 2 nights in Nov 2023
Response from The Carlyle, A Rosewood Hotel on 29 Nov 2023
Dear Francisco E,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay with us. We appreciate your comments and will take them into consideration as we continue to strive for excellence. Sincerely,The Carlyle Family

10/10 Excellent

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Carlyle, A Rosewood Hotel on 29 Nov 2023
Dear Joanna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Carlyle Family

10/10 Excellent

Zachary, Beverly Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very high end. Lots of great amenities. Guests are given preference at all hotel bars and such. Great time
Stayed 3 nights in Oct 2023
Response from The Carlyle, A Rosewood Hotel on 29 Nov 2023
Dear Zachary,Thank you for your wonderful feedback! We're delighted to hear that you found our property to be very high end with lots of great amenities. It's fantastic that you had a great time and appreciated the preferential treatment for guests at our bars and other facilities.We look forward to welcoming you back for another exceptional experience.Best regards,The Carlyle Family

6/10 Okay

Jan

Travelled with group
Need bathrooms with better lighting, better mirrors better toiletries.
Stayed 2 nights in Oct 2023
Response from The Carlyle, A Rosewood Hotel on 20 Oct 2023
Dear Jan, We appreciate your feedback and suggestions for improvement. Ensuring a comfortable and enjoyable stay is our priority. Your comments regarding the bathroom lighting, mirrors, and toiletries have been noted, and we'll certainly consider them as we continue to enhance our guests' experiences. Thank you for taking the time to share your thoughts with us. If you have any other feedback or specific recommendations, please don't hesitate to let us know. We're here to make your future visits even better.Sincerely, The Carlyle Family

10/10 Excellent

david

Stayed 1 night in Oct 2023
Response from The Carlyle, A Rosewood Hotel on 30 Oct 2023
Dear David, Thank you for taking the time to leave a perfect rating. We're thrilled to hear that you had a wonderful experience during your stay with us. Your feedback is valuable, and we're delighted that you enjoyed your time at our hotel.If you ever wish to provide more details or have any special requests on your next visit, please don't hesitate to reach out. We look forward to welcoming you back for another exceptional stay.Sincerely, The Carlyle Family

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Carlyle was like stepping back in time, understated elegance with excellent guest services. It is an upscale hotel and is priced accordingly but it is a lovely, worthwhile experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kelsi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Natalia

Stayed 2 nights in Aug 2023

2/10 Terrible

David

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
LOUD ENGINE NOISES IN ROOM AT NIGHT EVERY THRITY MINUTES TO ONE HOUR STARTING EARLY IN THE MORNING AT 4 AM. STAFF SAID IT WAS POSSIBALLY LINKED TO THE AC EMPTYING OUT MOISTURE. IT WAS REALLY LOUD ALMOST LIKE A LAWN MOWER STARTING UP. THE STAFF WAS ABLE TO PROVIDE A DISCOUNT BUT IT STILL DOES NOT MAKE UP FOR THE LACK OF SLEEP AND IMPACT ON HEALTH.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully restored. The bar was so much fun. The staff was amazing. The elevators didn’t work well, but the staff was there to help if we couldn’t get them to work
Stayed 3 nights in Aug 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Aug 2023
Response from Caroline on 17 Aug 2023
Dear Jeffery,Thank you for your kind review of our hotel! We are delighted to hear than you enjoyed your stay and hope to welcome you back very soon.

10/10 Excellent

Jovina

Travelled with partner
Liked: Amenities
The staff was always very helpful and friendly, taking care to make the most of our stay. The room was well appointed and spacious. The bathroom could have been bigger, with more shelf space. Excellent products.
Stayed 3 nights in Aug 2023
Response from The Carlyle, A Rosewood Hotel on 13 Aug 2023
Dear Jovina, Thank you for your feedback on your recent stay at The Carlyle. We're pleased to hear that our staff made your stay enjoyable and that you found the room to be well-appointed and spacious. We appreciate your suggestion regarding the bathroom and shelf space, and we'll take it into consideration for future improvements. We're glad you enjoyed the amenities we provide and hope to have the pleasure of welcoming you back in the future for another great experience.Sincerely, The Carlyle Family

2/10 Terrible

ROMAN

Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from The Carlyle, A Rosewood Hotel on 13 Aug 2023
Dear Roman,Thank you for taking the time to review our hotel. We value all guest feedback and would appreciate any specific details you can provide to help us understand your experience better. Your insights will help us enhance our services and ensure a better stay for all our guests. We hope to have the opportunity to welcome you back in the future.Sincerely, The Carlyle Family

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge Team
Stayed 3 nights in Jul 2023

10/10 Excellent

JoAnn West

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel stay in Manhatten ever.
Stayed 3 nights in Jul 2023
Response from Caroline on 17 Aug 2023
Dear Ms. West,Thank you for your wonderful review of The Carlyle! We are delighted to hear that you enjoyed your stay on the Upper East Side. We wish you all the best and hope to welcome you back very soon.

10/10 Excellent

Steven Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic and hip property with stellar service.
Stayed 3 nights in Jul 2023
Response from The Carlyle, A Rosewood Hotel on 30 Jul 2023
Dear Steven, Thank you for your fantastic review! We are delighted that you enjoyed the blend of history and modernity at our property, as well as our stellar service. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another memorable stay!Sincerely, The Carlyle Family

10/10 Excellent

Janice

Stayed 1 night in Jul 2023
Response from The Carlyle, A Rosewood Hotel on 31 Jul 2023
Dear Janice, Thank you for the perfect rating of our hotel. We are delighted to know you had an enjoyable stay and look forward to another perfect visit. Sincerely, The Carlyle Family

10/10 Excellent

viranica

Stayed 1 night in Jul 2023
Response from Caroline on 17 Aug 2023
Dear Viranica,Thank you for your kind review! We are delighted to hear that you enjoyed your stay and hope to welcome you back to The Carlyle very soon.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was the best of any hotel
Stayed 1 night in Jul 2023
Response from The Carlyle, A Rosewood Hotel on 30 Jul 2023
Dear Lauren, Thank you for taking the time to share your experience of our hotel. We are delighted to know you had a great stay and appreciate your high regards. We look forward to providing you another enjoyable experience. Sincerely, The Carlyle Family

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cozy atmosphere! Everything was excellent…we will be back!
Stayed 4 nights in Jul 2023
Response from The Carlyle, A Rosewood Hotel on 30 Jul 2023
Dear Tiffany, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay and look forward to welcoming you again very soon.Sincerely,The Carlyle Family

10/10 Excellent

Olivia

Stayed 1 night in Jul 2023
Response from Caroline on 17 Aug 2023
Dear Olivia,Thank you for your wonderful review of The Carlyle. We are delighted to hear that you enjoyed your stay and hope to welcome you back to The Carlyle very soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from The Carlyle, A Rosewood Hotel on 30 Jul 2023
Dear Jason, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Carlyle Family

10/10 Excellent

Rusong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from The Carlyle, A Rosewood Hotel on 30 Jul 2023
Dear Rusong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Carlyle Family

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Carlyle, A Rosewood Hotel on 15 Jul 2023
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Carlyle Family

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from The Carlyle, A Rosewood Hotel on 30 Jul 2023
Dear Bruce, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Carlyle Family

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly. Lovely experience. Highly recommend.
Stayed 1 night in Jul 2023
Response from Caroline on 17 Aug 2023
Dear Kellie,Thank you for your wonderful review of our hotel! Our team will make sure to pass along your kind words to our Carlyle staff. We wish you all the best and hope to welcome you back very soon.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Carlyle, A Rosewood Hotel on 15 Jul 2023
Dear Jeanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Carlyle Family

8/10 Good

Zhongyin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The greatest part of our stay was that the hotel was in a quieter part of the city
Stayed 1 night in Jun 2023
Response from The Carlyle, A Rosewood Hotel on 10 Jul 2023
Dear Zhngyin, Thank you for your feedback! We're glad to hear that you enjoyed the location of The Carlyle in a quieter part of the city. Providing a peaceful and serene environment for our guests is important to us, and we're delighted that it enhanced your stay.Thank you for choosing The Carlyle, and we hope to have the pleasure of welcoming you back for another great experience in the future.Sincerely, The Carlyle Family

10/10 Excellent

Cindy, Madeira Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Jun 2023
Response from The Carlyle, A Rosewood Hotel on 3 Jul 2023
Dear Cindy, Thank you for your kind words! We're delighted to hear that you had a great time at The Carlyle. Providing a wonderful experience for our guests is our top priority, and we're thrilled that we met your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Sincerely, The Carlyle Family

10/10 Excellent

Prescott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Carlyle, A Rosewood Hotel on 28 Jun 2023
Dear Prescott, Thank you for taking the time to rate your experience with us. We greatly appreciate your perfect score and are delighted to know that you had a wonderful stay. We hope to have the pleasure of welcoming you back in the future for another exceptional experience.Sincerely, The Carlyle Family

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure luxury.
The Carlyle is in a category all it's own. This is the definition of luxury - the staff know how to take care of their guests, and make them feel like they are the most important guest visiting. We don't necessarily dress like the typical guest (we dress comfortably, to say the least), and we were never made to feel like we were welcomed any less than any other guest. The rooms are incredible and comfortable, and Bemelman's is an experience in itself. Unfortunately, we didn't have time to catch a show at Cafe Carlyle, but will return to make that happen. If you have the means, you should most definitely take the plunge and stay a night or two in the lap of luxury.
Stayed 2 nights in Jun 2023
Response from The Carlyle, A Rosewood Hotel on 19 Jun 2023
Dear Andrea, Thank you for sharing your wonderful experience at The Carlyle! We are thrilled to hear that you had an exceptional stay and that our staff went above and beyond to make you feel welcome and valued as a guest.We appreciate your kind words about our incredible and comfortable rooms, as well as your mention of Bemelmans's, which offers a unique and memorable experience. You must return to catch a show at Café Carlyle, it too is an experience unto itself. It would be our pleasure to welcome you again and provide you with another unforgettable stay.Sincerely, The Carlyle Family

10/10 Excellent

VIRGINIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from The Carlyle, A Rosewood Hotel on 9 Jun 2023
Dear Virginia, Thank you so much for taking the time to rate our services positively! We appreciate your feedback and are thrilled to know that you had a great experience with us. Your satisfaction is our top priority, and we are delighted to have met your expectations.If you have any specific comments or suggestions in the future, please do not hesitate to reach out to us. We value your input and are always looking for ways to improve our services even further.Thank you once again for your support. We look forward to serving you again in the future!Sincerely, The Carlyle Family

2/10 Terrible

Ernest

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The concierge service was a disgrace, uncooperative and failed in our requests creating significant financial loss. Not worth of a five-star hotel
Stayed 3 nights in May 2023
Response from The Carlyle, A Rosewood Hotel on 5 Jun 2023
Dear Mr. Singer,Thank you for taking the time to share your feedback. . We appreciate your kind words regarding the overall service you received, but we sincerely apologize for the negative experience you encountered with our Concierge service.We deeply regret any mistakes, poor service, or lack of commitment that led to financial losses for you. Our goal is to provide exceptional service and ensure our guests' needs are met with the utmost care and professionalism. We take your feedback seriously and will investigate the issues you raised to understand what went wrong and to prevent similar situations from occurring in the future.We know our Assistant Director of Rooms, Matthew Kristen was to reach out to get a better idea of the sequences of events and make amends. Again, we appreciate your feedback and will use it to improve our services and ensure a better experience for our guests in the future. Sincerely, The Carlyle Family

2/10 Terrible

Domingo

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Very sad that I left the hotel 2 hours after check in… as the experience was way less than expected with the higher prices and very poor service.
Stayed 1 night in May 2023
Response from The Carlyle, A Rosewood Hotel on 9 Jun 2023
Dear Domingo, We are truly sorry for the disappointment you experienced during your recent stay with us. We understand your frustration with not receiving your preferred room type and the perceived poor service.We apologize for any inconvenience caused and the fact that your experience fell short of your expectations. Our aim is always to provide exceptional service and meet our guests' preferences, but unfortunately, we were unable to fulfill your request due to limited room availability.In an effort to address the situation, we made the decision to check you out without any penalty. We genuinely apologize for any inconvenience caused during your brief time with us.Your feedback is valuable to us, and we will take it into serious consideration as we continually strive to improve our services and manage room availability more effectively.Should you decide to give us another opportunity, we would be delighted to welcome you back and provide you with the outstanding experience you had initially anticipated. Please feel free to reach out to us directly, and we will ensure that your next stay exceeds your expectations.Sincerely, The Carlyle Family