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Reviews of Four Points by Sheraton Midtown-Times Square

3 out of 5
Four Points by Sheraton Midtown-Times Square
326 W 40th Sreet, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 748 out of 1269 reviews" "
Rating 8 - Good. 352 out of 1269 reviews" "
Rating 6 - Okay. 103 out of 1269 reviews" "
Rating 4 - Poor. 36 out of 1269 reviews" "
Rating 2 - Terrible. 30 out of 1269 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it was close to everything but on the outskirts of the busy chaos. The staff and room were amazing. They were so helpful with everything we needed. I am very happy we chose this hotel over others!
Stayed 3 nights in Apr 2024

6/10 Okay

Chelsee

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was very tight. The AC did not work at all, digital or unit.
Stayed 3 nights in Apr 2024

8/10 Good

Lorna

Liked: Cleanliness
Property met my basic needs. Staff were warm and welcoming. The room was cleaned very late in the evenings sometimes inconvenient as I liked to rest at that time. The air con unit was noisy- like a jumbo jet taking off - the whole thing vibrated. So it woke me many times durning the night.
Stayed 5 nights in Apr 2024

10/10 Excellent

Dhiraj

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rosabel

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay. The staff is very friendly and helpful. The hotel is in a great location, within a walkable distance from Times Square.
Stayed 3 nights in Mar 2024

10/10 Excellent

Flor E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! Staff was amazing, they were all nice. The hotel is located close to many attractions, lots of restaurants and shops nearby. Subway en metro transit around the corner. We will definitely come back again.
Stayed 4 nights in Apr 2024
Response from Sebastian c on 7 Apr 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very nice stay !
Stayed 1 night in Mar 2024
Response from Sebastian C on 6 Apr 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

vita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service during check in at front desk!
Stayed 4 nights in Mar 2024
Response from Sebastian C on 6 Apr 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how they keep the room clean and amenities refilled daily. Very close to public transportation.
Stayed 3 nights in Mar 2024
Response from Sebastian C on 6 Apr 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am unable to fault the hotel as it was perfect for our week long trip however the only issue would be the area it is located. It is ideal for transport and closeness to Times Square but beware that what appears to be homeless people and or gangs litter the street close to the entrance which could feel unsafe especially towards the evening and night time.
Stayed 8 nights in Feb 2024
Response from Sebastian C on 6 Apr 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sebastian C on 6 Apr 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Truyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sebastian C on 24 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm just leaving NYC. This hotel is conveniently located. I was able to get an early check-in, which helped a lot. The staff was amazing. Everything you need is less than a block away. My only complaint was the teeny cocktail you get for $10. If you're looking for easy access all over the city, this is it. And check out the Bagel Market right up the street across from the NY Times building. It was a great place for breakfast. I would recomment this hotel to a friend. The staff was 5 stae
Stayed 1 night in Mar 2024
Response from Sebastian C on 19 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

8/10 Good

priya

Good location
Stayed 2 nights in Dec 2023
Response from Sebastian C on 19 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the property was not clean, many street people hanging out. There was a convict parole check in directly next door which we were not aware of when booking.
Stayed 4 nights in Mar 2024

8/10 Good

Belita, Felton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and accommodating; clean; great breakfasts; quiet on our floor at night
Stayed 3 nights in Feb 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Ellen

Stayed 1 night in Mar 2024
Response from Sebastian C on 6 Apr 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Joselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very attentive
Stayed 3 nights in Feb 2024
Response from Sebastian C on 14 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City. We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walkable distant to so many attractions and restaurants! Staff was very accommodating after checkout! Would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Sebastian C on 14 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City. We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

8/10 Good

Cora

Stayed 1 night in Feb 2024
Response from Sebastian c on 21 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Elizabeth

Business traveller
Liked: Amenities, property conditions & facilities
Very lovely staff, friendly and helpful.
Stayed 1 night in Feb 2024
Response from Sebastian C on 14 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City. We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

8/10 Good

Bernice, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nicole at the Front Desk was very very nice and extremely helpful.
Stayed 2 nights in Feb 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Visted from San Diego and it was definitely a really great stay, we had cleaning service basically every day which was great and super close to Times Square and the subway! I would definitely stay here again.
Stayed 6 nights in Feb 2024
Response from Sebastian C on 14 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City. We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a last minute opportunity to stay here for New Year’s Eve, and I am so grateful I took the chance! The hotel was close walking distance to Times Square, I didn’t feel uncomfortable walking alone surrounding the hotel, the amenities were great, but the customer service was absolutely top notch! Every time I walked in they welcomed me with a smile and asked how my day was going, they recognized me each time and made me feel safe and more like a neighbor than just another tourist paying for a room.
Stayed 2 nights in Dec 2023
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for Hells Kitchen restaurants. Like most of midtown, a little noisy and dirty on the streets.
Stayed 4 nights in Feb 2024
Response from Sebastian c on 21 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

8/10 Good

Nupur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good experience staying here for 4 nights.
Stayed 4 nights in Feb 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

8/10 Good

Dayse R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sebastian c on 21 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location
Stayed 4 nights in Feb 2024
Response from Sebastian C on 14 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City. We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

soojin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!!
Stayed 1 night in Feb 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Richelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean and easy to walk to Times Square and catch the subway. Plenty of shopping a d dining nearby. Room view was also great!
Stayed 4 nights in Feb 2024
Response from Sebastian C on 19 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sebastian c on 21 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Close to shopping area
Stayed 2 nights in Feb 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for transport and sights but in need of an update.
Stayed 5 nights in Feb 2024
Response from Sebastian C on 6 Apr 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Tassili

Liked: Cleanliness, staff & service, property conditions & facilities
The service excellent so was the room, but the area is a little bit noisy.
Stayed 1 night in Feb 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

8/10 Good

Jessica

Stayed 1 night in Feb 2024
Response from Sebastian c on 21 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Fu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience.
Stayed 1 night in Feb 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

6/10 Okay

Charles

Travelled with family
Disliked: Staff & service
Location great.. 2 blocks from Time Sq. Lots around to eat and see.. hotel is ok.. area around not so much.. housekeeping not so much.. room just ok..
Stayed 3 nights in Feb 2024

10/10 Excellent

Eileen

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Sebastian C on 19 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Jarva

Stayed 3 nights in Feb 2024
Response from Sebastian c on 21 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

6/10 Okay

Cecilia, MISSION VIEJO

Travelled with family
Liked: Staff & service, property conditions & facilities
All is good except housekeeping did not give us fresh towels on our last 2 nights. Also never changed bedsheets.
Stayed 4 nights in Feb 2024

8/10 Good

Bailey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I did not like having to pay for breakfast after spending an arm and a leg to stay there but staff was good
Stayed 4 nights in Feb 2024

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. My room faced another building (not the street) and it was so quiet! Best sleep I’ve ever had in NYC. Housekeeping was excellent and my room was always stocked with towels, toiletries and water bottles. The restaurant had a small menu but the food was very good.
Stayed 4 nights in Feb 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

Lila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness and clean
Stayed 3 nights in Feb 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

8/10 Good

Margaret

Liked: Staff & service, property conditions & facilities
I wish they had a pool. And breakfast was 21.00 dollars…I thought it came with the room.
Stayed 1 night in Feb 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean
Stayed 1 night in Jan 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

10/10 Excellent

sofiane

Stayed 1 night in Feb 2024
Response from Sebastian c on 21 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!

6/10 Okay

Candace

Stayed 3 nights in Feb 2024

4/10 Poor

terri-ann

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Sherese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Order refresher service everyday and they missed one day. It would not be that bad if would would have at least received towels and they took the trash out. On the day we left we had a mountain of trash unfortunately.
Stayed 4 nights in Feb 2024

10/10 Excellent

Luis Jared Ocampo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Sebastian c on 18 Mar 2024
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!